How to Get a תמי4 Refund

• Order Number: Locate the specific order number related to your purchase from תמי4.
• Purchase Receipt: Have your original purchase receipt or invoice ready, showing the transaction details.
• Product Serial Number: Identify the serial number of the תמי4 device you are seeking to return or refund.
• Reason for Refund: Clearly state the reason for your refund request, whether due to a defect or dissatisfaction.
• Account Information: Prepare your account details if you registered the device. This includes your account email and any relevant login information.
• Images of the Product: If applicable, take clear photos of the product as evidence, especially if it is damaged or defective.
• Contact Information: Ensure your current contact information is available for follow-up regarding your refund request.
• Return Authorization: Check if תמי4 requires a return authorization form, and if so, prepare it prior to returning the product.

*Working days are Monday to Friday, and don't include public holidays.

At תמי4, users have specific rights and eligibility criteria related to refunds based on their interactions with our services. Understanding these criteria can help ensure that users have clarity on their account management and subscription status. We strive to provide transparent guidelines around situations that may qualify for refunds, ensuring that users can easily navigate their experiences with us.

• Product Issues: If a delivered תמי4 device is faulty or not functioning as intended, users may be eligible for a refund. This includes scenarios where the product does not align with the specifications described at the time of purchase.
• Service Interruption: In cases where users experience significant service interruptions that are not resolved in a timely manner, they may have eligibility for a refund corresponding to the downtime period.
• Subscription Changes: Users who have opted for subscription services and wish to modify their plan may be eligible for a refund if the change results in a lower-cost subscription tier, provided that such changes are communicated in accordance with our policies.
• Billing Inquiries: Users who have questions about their billing statements, such as discrepancies in charges for their subscription or services that appear inconsistent with what was agreed upon, might find situations warranting a review for refund eligibility.

While navigating these scenarios, users are encouraged to reach out to our customer support for any clarifications related to their specific situations. Our dedicated team is here to assist in addressing any inquiries regarding eligibility and refunds.

In this section, we explore various realistic scenarios where users successfully claimed refunds from תמי4. Each situation highlights common interactions and account management inquiries that customers may have.

• Subscription Plan Change: After realizing that a family plan was more suitable for their needs, a user contacted תמי4 support to switch from an individual subscription. Upon confirming the upgrade, they requested a refund for the unused portion of their previous plan, which was promptly processed.
• Unintended Purchase of Water Filters: A customer mistakenly ordered two sets of water filters instead of one during a routine purchase. After reaching out to customer service to clarify the order, they received a refund for the additional set without hassle, as it was still within the return window.
• Product Quality Issues: A user reported a problem with a water cooler that was not functioning properly. After an assessment by the technical team, תמי4 agreed to issue a refund for the product as it did not meet quality standards, ensuring the customer was satisfied.
• Account Closure Request: A customer decided to close their תמי4 account due to relocating. During the closure process, they inquired about the remaining account balance and were issued a refund for the unused service credits, reflecting the company's commitment to customer satisfaction.

Tracking your refund status with תמי4 is a straightforward process that ensures you stay informed about your order. Here are some efficient ways to keep tabs on your refund:

• Email Notifications: Look out for emails from תמי4 regarding your refund status. These emails will provide updates at key stages, such as when your refund is processed or if there are any issues.
• Account Dashboard: Log into your תמי4 account and navigate to the Order History section. Here, you will find detailed information about your recent purchases and the status of any refunds.
• In-App Notifications: If you use the תמי4 mobile app, check the notifications tab for real-time updates on your refund. The app will alert you when significant actions regarding your refund have taken place.
• Billing Section: Visit the Billing Section of your account settings. This area provides a comprehensive overview of your transactions, including any pending or completed refunds.
• Refund Progress Information: As your refund is processed, תמי4 provides detailed updates on the estimated time for processing, any reasons for delays, and confirmation once the refund has been completed.