Transaction ID: The specific transaction ID for the purchase you are requesting a refund for, which can be found in your purchase confirmation email or your account purchase history.
Reason for Refund: A detailed explanation of the reason for your refund request, such as issues with the content or service received.
Purchase Receipt: A copy or screenshot of your original order receipt, showing the date of purchase and the items/services acquired.
Subscription Details: If applicable, your current subscription plan details, including the renewal date and billing frequency.
Communication Records: Any emails or messages exchanged with customer support related to the issue that prompted the refund request.
Service Use Evidence: Screenshots or records demonstrating the issue with the service or content that justifies your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Stripe
2-4 working days
Gift Cards
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
Subscription Cancellations: If you cancel your subscription within the applicable cancellation period and have not used any of the services, you may be eligible for a refund for the unused billing cycle.
Service Disruptions: Users who experience significant service disruptions that prevent access to content may be considered for a refund, especially if the issue persists beyond a reasonable timeframe.
Content Errors: If you encounter severe flaws in the digital content that significantly impede your enjoyment or access (e.g., broken links or missing episodes), you might be eligible for a refund for that specific content.
Billing Discrepancies: In situations involving unexpected charges not in line with your subscription plan or previous agreements, users can inquire about potential adjustments or refunds based on their specific account circumstances.
Promotional Offers: If you have availed a promotional offer that was not honored as stated at the time of subscription, this may warrant a review for possible refund eligibility.
Locate the subscription and click 'Cancel Subscription.'
After cancellation, go to the support section in the Roku account help page.
Submit a ticket requesting a refund, mentioning that the renewal was not anticipated.
Wait for a follow-up email from the Roku support team.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Subscription Downgrade: A user decided to switch from a premium subscription to a standard plan after realizing they weren't utilizing all the features. After contacting customer support to clarify the remaining billing details, they received a refund for the difference in pricing after the downgrade.
Service Interruption: During a routine maintenance period, a subscriber encountered unexpected service interruptions that affected their viewing experience. Upon reporting the issue, the user received a refund for that month's subscription fee as a token of appreciation for their understanding.
Accidental Purchase: A user accidentally purchased an add-on feature while browsing the site. After realizing the mistake, they reached out to customer service within the refund window and successfully received a refund for the add-on, ensuring they could manage their account budget effectively.
Chain of Issues: A user faced multiple technical issues that inhibited their ability to enjoy content seamlessly. After outlining their experience to the support team, they were granted a refund for the last month's charges, which helped maintain their satisfaction with the service.
Billing Section: In the billing section of your account, you can view all financial transactions, including current refund statuses. This section provides a clear overview of any pending refunds.
Refunds for subscriptions at HiAnime are typically not issued if a user forgets to cancel before the renewal date. We recommend checking your account settings for cancellation reminders to avoid unintended charges in the future. If you have further questions about your specific situation, please reach out to our support team for assistance.
Refund processing times can vary depending on your financial institution, typically ranging from 3 to 10 business days. Once the refund is initiated, you may see the funds reflected in your account as your bank processes the transaction. For more specific updates, it's best to check directly with your bank or payment provider.
If you see a charge but don't have an active subscription, please first check your account settings and ensure that your subscription status is up to date. If you still have questions or concerns, we recommend reaching out to our customer support team for assistance in resolving the issue.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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