How to Get a &Collar Refund

• Order Number: Locate your unique order number from your purchase confirmation email.
• Account Details: Ensure you have your &Collar account login information handy, including your registered email address.
• Proof of Purchase: Attach a copy of your order receipt or confirmation showing details of your order.
• Reason for Refund: Prepare a clear explanation of why you are requesting a refund, based on &Collar’s refund policy.
• Product Condition: If applicable, take photos of the product to show its condition, particularly for defective items.
• Return Authorization: Check if you need a return authorization number before sending the product back to &Collar.
• Payment Method Details: Have your original payment method details ready, as &Collar may require them for processing your refund.
• Shipping Confirmation: If returning an item, retain the shipping confirmation from your return shipment.

At &Collar, we value our users and strive to ensure a positive experience with our subscription services. Users may have the opportunity to request refunds based on specific eligibility criteria related to their account management and subscription status. Understanding these criteria will help you determine if your situation may qualify for a refund.

• Service Not Delivered: If a user experiences an issue where the expected service was not delivered or was not as described, they may be eligible for a refund.
• Subscription Downgrade: Users who choose to downgrade their subscription plan may request a refund for any unused portion of the previous plan they have been charged for, depending on the timing of the downgrade.
• Trial Period Terms: If users sign up for a trial period and notice that they were charged incorrectly before the trial ended, they might qualify for a refund of that charge.
• Billing Adjustments: For users who identify discrepancies in their billing that do not align with their selected services or subscription terms, there may be grounds for a refund upon review.
• Technical Issues: If a user faces persistent technical issues that hinder their ability to utilize the service as intended, they might be eligible for a refund for the affected service period.

It is always best to refer to the specific policies related to refunds in your user account settings or contact our support team for personalized assistance based on your circumstances.

At &Collar, we understand that life can be unpredictable, and sometimes, users may find themselves needing to request a refund. Here are some scenarios where users successfully claimed refunds based on their specific circumstances:

• Subscription Change: A user decided to upgrade their subscription plan mid-cycle to access additional features but later realized they didn’t need the extra features. They contacted &Collar support, and after reviewing the situation, a partial refund for the unused portion of the upgraded plan was processed quickly.
• Service Interruption: A user faced unexpected service outages during a critical project time. After reaching out to customer support, they were provided with service credits and a refund for the affected billing period, helping to alleviate the inconvenience.
• Account Issue: A user mistakenly activated a limited-time offer subscription instead of the standard plan they intended to sign up for. Upon contacting support with their concern, they received a prompt refund and were assisted in switching back to their desired plan without any hassle.
• Billing Clarification: A user noticed an unexpected charge related to a feature they no longer used. They reached out for clarification and, after confirming their wish to discontinue that feature, they received a full refund for the most recent charge.

Tracking your refund status with &Collar is made simple through various channels. To ensure you're kept in the loop about your refund progress, follow the tips below:

• Email Notifications: Keep an eye on your email inbox. &Collar sends out dedicated refund updates directly to the email associated with your account. Look for emails labeled "Refund Update" for timely information.
• In-App Notifications: If you have the &Collar mobile app, check the notifications section for instant updates. When a refund is processed, a push notification will alert you, along with details about the refund status.
• Account Dashboard: Log into your &Collar account and navigate to your account dashboard. Under the "Order History" section, you can view all transactions, including the current status of any active refunds.
• Billing Section: For detailed tracking, head to the "Billing" tab within your account settings. Here, specific refund amounts, processing times, and any other related transactions will be listed.
• Estimated Processing Time: &Collar typically provides an estimated processing time for refunds in the email and app notifications. Make sure to refer to these estimates for a clear idea of when to expect your funds back.
• Customer Support: If you encounter any delays or need further assistance, the &Collar support team is just a message away via the in-app chat feature. They can provide real-time updates regarding your refund status.