Billing can often go unnoticed until an unexpected charge catches users off guard, particularly with automatic subscription renewals. This guide is designed to help you navigate the refund process at 1&1 Internet, making it clear who is eligible and outlining the steps to request your money back efficiently. By following these guidelines, you can ensure a smooth and swift resolution to any billing concerns.
What You Should Prepare Before Applying For Refund
Account Information: Your 1&1 account number and associated email address.
Order Number: The specific order number of the service or product you are seeking a refund for.
Transaction ID: The payment transaction ID from your initial purchase, which can be found in your account or email confirmation.
Subscription Details: Information regarding the subscription plan (if applicable), including the start date and billing cycle.
Reason for Refund: A clear explanation of why you are requesting the refund, referencing any specific issues encountered.
Proof of Payment: Copies of invoices or receipts received during the initial purchase.
Documentation for Service Issues: Any relevant communications (such as support tickets or emails) relating to problems with the service.
Cancellation Confirmation: Evidence of any cancellation requests made prior to the refund request, if applicable.
How Long Does it Take to request a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
SOFORT
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from 1&1 internet
At 1&1 Internet, user rights are established within the framework of their digital services, including domain registration, web hosting, and various online solutions. Understanding your eligibility for refunds involves assessing your specific situation regarding service usage and account management rather than implying any issues on the part of 1&1 Internet. Below are some scenarios where users may qualify for refunds:
Service Cancellation: If you’ve canceled a service within the defined trial period and have not utilized such service after cancellation, this may present an opportunity for a refund.
Pre-Paid Services: For services purchased on a pre-paid basis, where the service was not delivered as specified in the terms, users might be eligible for a refund upon request.
Technical Issues: If you experienced significant technical problems with a service that were not resolved in a timely manner, this might be a factor in considering a refund.
Incorrect Billing: In cases where the billing does not align with the agreed-upon service level, users may inquire about refund options for discrepancies that affect the service provided.
Account Management Queries: Instances where a user believes they have been billed for a service they did not intend to retain due to lack of usage or misunderstanding of the subscription terms could warrant an eligibility inquiry for a refund.
To explore your eligibility for any of these situations, it is recommended to review your service agreement and reach out to customer support for further clarification tailored to your account circumstances.
Step-by-Step Process to Request Your 1&1 internet Refund Like a Pro
If you purchased through 1&1 internet.com:
Log in to your account at vernade.fr.
Navigate to the Billing section from the main dashboard.
Find the Subscription Management option and click on it.
Select the subscription you wish to get a refund for.
Click on Request Refund.
In the message box, mention that the subscription renewed without notice and you did not intend to continue.
Submit your request and check for any follow-up messages in your email.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your profile icon in the top right corner.
Select Payments & subscriptions, then tap on Subscriptions.
Choose the relevant subscription from the list.
Hit Cancel Subscription (if required) and proceed to the next screen.
On the cancellation screen, select the option to Request a refund.
In your request, emphasize that you did not utilize the subscription after renewal.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the page.
Select Subscriptions from the menu.
Find and tap on the subscription you want to request a refund for.
Tap on Cancel Subscription (if necessary), then scroll to the bottom.
Choose the option to Report a Problem instead of leaving a review.
In the issue description, mention the subscription renewed without your consent and that the service was not used.
If you purchased through Roku:
Go to the Roku website and log into your account.
Click on Your Account from the top menu.
Scroll down to the Manage your subscriptions section.
Select the subscription linked to your 1&1 internet service.
Locate the Request a Refund link.
In your refund request, clarify that the subscription renewed automatically and you did not wish to keep it.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to 1&1 internet for Refund
Script
Copy
Subject: Refund Request – 1&1 internet Account [Your Email]
Dear 1&1 Internet Customer Support,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
I kindly request confirmation of receipt and the status of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Refund request has been initiated but not yet processed.
Your refund is in queue; please allow up to 3 business days for processing.
Processing
Refund request is currently being processed.
Your refund is being reviewed and verified. This step typically takes an additional 2-5 business days.
Refunded
The refund has been successfully processed.
The amount has been credited to your original payment method. Check your account within 5-7 business days for the transaction.
Partially Refunded
A portion of your refund request has been approved.
You will see a partial credit reflecting the amount refunded. This can happen if only part of your service was eligible.
Completed
All steps of the refund process have been finalized.
Your refund has been fully processed and you have received your funds. No further action is needed.
Canceled
The refund request has been canceled.
Your request for a refund has been withdrawn or denied. No funds will be returned.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Many users of 1&1 Internet have found themselves in situations where they needed to claim a refund for various reasons related to their services. Here are some examples of how customers successfully navigated the refund process:
Subscription Plan Downgrade: A user decided to downgrade their hosting plan due to their business scaling down. After requesting the change and confirming the new subscription details within the billing cycle, they were issued a refund for the difference in the charges promptly as per 1&1 Internet's policy.
Accidental Domain Renewal: A customer accidentally renewed a domain name they no longer intended to keep. Upon realizing the mistake, they quickly contacted customer service within the refund eligibility period and received a full refund for the unwanted renewal after confirming their account details.
Service Interruption Credit: A user experienced a temporary service interruption that affected their website for several hours. After engaging with customer support to report the issue, they were credited with a portion of their monthly fee to compensate for the inconvenience, reflecting 1&1 Internet's commitment to customer satisfaction.
Billing Inquiry on Unused Features: A customer noticed they were being billed for specific features of their web hosting package that they had not utilized. Upon raising this concern through their account management portal, they received clarification on the charges and a refund for the unused features, enhancing their overall experience with the service.
The Easiest Way to Request a 1&1 internet Refund
If you're frustrated trying to get a refund from 1&1 internet—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with 1&1 Internet is straightforward, thanks to its comprehensive system for updates and tracking. Here are some efficient ways to stay informed about your refund:
Check Your Email: 1&1 Internet sends automated email updates regarding the status of your refund. Look for emails with the subject line containing "Refund Status" for timely notifications.
Account Dashboard: Log into your 1&1 account and navigate to the Billing section. Here, you will find an overview of your refunds, including amounts processed and pending status.
Order History: Under the Order History tab, you can view details about your transactions and track the progress of your refunds. This section provides specific dates of processing and expected completion.
Mobile App Notifications: If you have the 1&1 mobile app, enable push notifications for real-time updates on your refund status directly to your device. You can easily check status from the app's home screen.
Customer Support: For any concerns or unclear statuses, you can contact 1&1 customer service. Use the live chat feature on their website for immediate assistance and personalized information about your refund.
FAQ
If you forgot to cancel your 1&1 Internet services on time, refunds are generally not provided for the period after the renewal. It’s advisable to review the terms of your contract regarding cancellation and refunds to understand your options. For specific inquiries, consider reaching out to their customer support for assistance.
Refunds from 1&1 Internet generally take between 5 to 10 business days to process, depending on your bank's policies. Once processed, the refund amount will be credited back to your original payment method. Please keep an eye on your account during this time for the updated balance.
If you notice a charge but do not have an active subscription, please first check your account details for any potential active subscriptions or services. If you still believe the charge is incorrect, contact 1&1 Internet’s customer support for assistance, providing them with any relevant details regarding the charge for further investigation.
If you are unable to obtain a refund directly from 1&1 Internet, consider reaching out to their customer service team again for further clarification on your situation. You might also review your account details for any applicable terms related to refunds or escalate your request within their support system to seek additional assistance.
If 1&1 Internet refuses to issue a refund, consider reviewing their refund policy to understand the terms more clearly. You may also want to reach out to their customer support team again for clarification or to request further assistance. Additionally, checking your account details could provide insights into any issues with the original order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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