It’s not uncommon for users to overlook billing details until an unexpected charge arises, prompting questions about their subscriptions. Our refund guide for 1-on-1 sessions at Light Your Spirit is designed to provide clarity on how refunds work, outline eligibility criteria, and walk you through the steps to efficiently request your money back. We aim to support you in understanding our process, ensuring a smooth experience when it's needed most.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address used for booking the session.
Transaction ID: The unique transaction ID received in your booking confirmation email.
Date of Session: The specific date and time of the session you are requesting a refund for.
Reason for Refund: A clear explanation of why you are requesting a refund (e.g., cancellation of the session, dissatisfaction with the service).
Booking Confirmation: A copy of the confirmation email or any communication regarding your booking.
Payment Method Information: Details of the payment method used, such as card details (last four digits) or PayPal account.
Cancellation Policy Understanding: Acknowledgment that you have read and understand the refund policy outlined on the website.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-10 working days
Google Pay
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from 1-on-1 sessions
At Light Your Spirit, we understand that each client's journey through our 1-on-1 sessions is unique. We value your experience and recognize that there may be circumstances that affect your satisfaction with our services. Our refund policy is designed to ensure clarity regarding your rights and eligibility for refunds in specific situations.
Our 1-on-1 sessions cater to personal growth and development, providing tailored guidance and support. While we strive to meet your expectations, there are certain scenarios where you may qualify for a refund:
Cancellation of a Session: If you cancel your scheduled session at least 24 hours in advance, you may be eligible for a refund.
No-Show Policy: Clients who do not attend their booked session without prior notice may not qualify for a refund.
Rescheduling: If your session needs to be rescheduled and is done within the specified timeframe, you might have options for a refund based on the new schedule.
Service Satisfaction: If you feel the session did not meet your expectations due to specific circumstances that arose during the consultation, you may submit a request for review, which could lead to eligibility for a partial refund.
We encourage you to reach out to our support team if you have questions about your specific situation regarding refunds. We are here to assist you and ensure that your experience with our 1-on-1 sessions is positive and fulfilling.
Step-by-Step Process to Request Your 1-on-1 sessions Refund Like a Pro
If you purchased through light-your-spirit.com:
Go to light-your-spirit.com and log into your account.
Navigate to the Account Settings section, typically found in the upper right corner.
Locate the Billing Information or Subscription Management tab.
Find the Subscription Overview link and click on it.
Identify the subscription you want a refund for and click on the Request Refund option.
In the messaging box, type: "The subscription renewed without notice and I did not intend to continue."
Submit your refund request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions from the list.
Find the subscription for 1-on-1 sessions and tap on it.
Scroll down and tap on Report a Problem.
Choose Request a Refund, then select the reason: "The subscription renewed unexpectedly."
Follow the prompts to submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Profile Icon in the top right corner.
Select Payments and Subscriptions.
Tap on Subscriptions.
Find your subscription for 1-on-1 sessions and select it.
Scroll down and click on Manage, then select Request a Refund.
In the message, mention: "I was charged for renewal despite not using the subscription."
If you purchased through Roku:
Go to the Roku website and log into your account.
Select My Account from the menu.
Scroll to the Manage Your Subscriptions section.
Locate the subscription associated with 1-on-1 sessions.
Click on Request Cancelation.
In the notes field, say: "The subscription renewed without my intention to continue."
Submit the cancelation request for potential refund consideration.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
I have attached any relevant documentation for your reference.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is not yet reviewed.
This status means that your refund request is in line for processing. You will be notified when the review starts.
Processing
Your refund request is currently being reviewed by our team.
We are assessing your request. Please allow a few business days for this process.
Refunded
Your refund has been approved and processed.
The funds have been returned to your original payment method. Check your account for the transaction.
Partially Refunded
A portion of your refund request has been granted.
Only a part of the session cost has been refunded, usually due to cancellation policies. Review the details for more information.
Canceled
Your refund request has been declined or canceled.
This means that your request did not meet our refund criteria. For further clarification, please reach out to support.
Completed
The refund process is fully completed, and you have been notified.
All actions related to your refund are finalized. Thank you for your patience during this process.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At 1-on-1 sessions, users often find themselves navigating various situations regarding their sessions, subscriptions, or payments. Here are some realistic scenarios where users successfully claimed refunds:
Scheduling Conflicts: A user booked a session for personal development but had to cancel due to a last-minute work commitment. After reaching out to customer support, they explained the circumstances and received a full refund since they notified within the cancellation policy timeframe.
Unexpected Changes in Availability: A client scheduled a mindfulness coaching session, but shortly before it was set to occur, they experienced a personal emergency. They contacted 1-on-1 sessions to explain their situation, and due to their genuine request and the close timing to the session, they were granted a refund.
Session Quality Concerns: After attending a coaching session, a user felt that the content was not aligned with their expectations. They reached out to customer support with their feedback and explained their disappointment. As a result, they received a partial refund and were offered a complimentary session to help meet their needs better.
Billing Adjustments on Renewals: A user realized that their subscription plan had automatically renewed, and they had intended to switch to a different plan. By promptly contacting support and providing their request during the grace period, they successfully received a refund for the last charge and were able to change their subscription to their desired plan without any issues.
The Easiest Way to Get a 1-on-1 sessions Refund
If you're frustrated trying to get a refund from 1-on-1 sessions—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with 1-on-1 sessions is streamlined to ensure you stay updated every step of the way. Here are the key ways you can efficiently keep track of your refund status:
Email Notifications: Check your inbox for updates directly from 1-on-1 sessions. Refund progress updates are sent via email, so look for messages titled 'Refund Processed' or 'Refund Update' for specific information.
In-App Notifications: If you use our mobile app, enable notifications to receive immediate updates about your refund status. Notifications will show you the progress at each stage of the refund process.
Account Dashboard: Log into your 1-on-1 sessions account and navigate to the Billing Section within your account dashboard. Here, you can find detailed transactions, including any recent refund requests and their statuses.
Order History: Check your Order History under your account settings. Each order will display its refund status, so you can easily see if your refund is being processed or if it's been completed.
Estimated Refund Timeline: Each refund request will include an estimated timeline. This information can help set expectations and guide you in tracking when you can expect the funds to be available.
Support Resources: If you're uncertain about your refund status, make use of our dedicated Help Center. You can submit a request or chat with support for faster assistance regarding your refund inquiries.
FAQ
If you forget to cancel your 1-on-1 session on time, we unfortunately cannot issue refunds for that session. We recommend reviewing our cancellation policy for future sessions to ensure you're aware of the timelines. If you have any further questions, please feel free to reach out to our support team.
Refunds for 1-on-1 sessions generally take 5 to 10 business days to process, depending on your bank or credit card provider. Once the refund is initiated, you will receive a confirmation email, and you can expect the funds to reflect in your account shortly thereafter.
If you see a charge but do not have an active subscription, please start by checking your email for any confirmation of a recent booking or session. If you still have questions or need assistance, reach out to our customer support team, and they will help clarify the charge and assist you with any necessary steps.
If you are unable to secure a refund directly through the 1-on-1 sessions, consider reaching out to customer service again for further assistance. You may also explore options for escalating your inquiry within the support system to ensure it receives the appropriate attention. Additionally, reviewing your account details might provide insights into alternative resolutions.
If a refund request for 1-on-1 sessions is not accepted, we recommend reviewing the refund policy on our website to ensure all criteria are met. Additionally, consider reaching out to our support team again for further clarification or assistance, as they may provide additional options or insights. It's also helpful to double-check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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