Many participants in the 100 Miles in May challenge may not consider the specifics of billing until they encounter an unexpected charge. This guide is designed to clarify how refunds work for this event, outlining eligibility criteria and providing a straightforward process for requesting a refund. Our goal is to ensure that you feel supported and informed throughout this journey, making it as seamless as possible to retrieve your funds.
What You Should Prepare Before Applying For Refund
Registration Details: Have your registration confirmation email handy, which includes your unique participant ID and registration date.
Transaction ID: Gather the transaction ID associated with your payment for the 100 Miles in May challenge.
Purchase Receipt: Ensure that you have a copy of your receipt or confirmation of your donation or registration fee.
Participation Evidence: Document your participation activities, such as screenshots of miles logged or other evidence of your progress in the challenge.
Refund Request Form: Complete the specific refund request form provided on the Sightsavers website, if applicable.
Communication Records: Keep a record of any correspondence regarding the refund process or issues encountered during the challenge.
Identification Proof: Have a valid form of identification available to verify your identity, if requested.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from 100 Miles in May challenge
At 100 Miles in May challenge, participants engage in a commitment to walk or run a collective distance while raising awareness and funds for Sightsavers. Understanding the parameters surrounding eligibility for refunds is crucial for a positive participant experience. Refund eligibility may vary based on individual circumstances and account management matters.
For participants who experience technical issues with app functionality during the challenge, and are unable to track their distances effectively, an inquiry regarding a possible adjustment might be applicable.
If a participant has registered for the challenge but later discovers a conflict that prevents their participation, they could request a refund, contingent on the timing of their request relative to the event.
Refund considerations may also apply if participants encounter issues with receiving their welcome pack or any materials promised as part of their registration.
Participants who have multiple registrations and wish to cancel one or more may be eligible for a refund for the additional sign-ups.
Each situation is unique, and participants are encouraged to reach out to the support team for assistance with specific inquiries regarding their eligibility for refunds based on their circumstances.
Step-by-Step Process to Request Your 100 Miles in May challenge Refund Like a Pro
If you purchased through sightsavers.org:
Visit the sightsavers.org website and log into your account.
Navigate to the 'My Account' section, typically found in the upper right corner.
Select 'Billing History' or 'Payment Methods'.
Identify the recent transaction for the 100 Miles in May challenge.
Look for a button or link that says 'Request Refund' or 'Contact Support'.
Click the button and fill out the refund request form, making sure to:
State that the subscription renewed without notice.
Emphasize that the account was unused.
Specify the date of the transaction.
Submit the form and wait for a confirmation email regarding your refund request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions' to access your current subscriptions.
Locate the 100 Miles in May challenge subscription.
Tap on it, then select 'Cancel Subscription'.
After cancellation, go back to the subscription details and look for a 'Report a Problem' link associated with the charge.
Click the link and summarize your request, ensuring to:
Mention your subscription renewed unexpectedly.
Highlight that you did not utilize the subscription.
Submit the report and monitor your email for the outcome.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) in the top left corner.
Select 'Subscriptions'.
Find the 100 Miles in May challenge subscription.
Tap on 'Cancel Subscription' and confirm your cancellation.
After cancellation, go back and navigate to 'Order History'.
Select the charge for the subscription and tap 'Request a Refund'.
In the message box, make sure to:
Indicate that the renewal occurred without warning.
Clarify that you have not used the service.
Submit your request and check your email for updates.
If you purchased through Roku:
Access your Roku account on a web browser at my.roku.com.
Log in and go to the 'Manage your subscriptions' section.
Find the 100 Miles in May challenge subscription and click on it.
Select 'Cancel Subscription'.
After cancelling, visit the help section by clicking on 'Help' in the menu.
Look for a link that says 'Contact Support' or 'Submit a Request'.
Fill out the support request form, ensuring to:
State that the subscription renewed without prior notice.
Stress that the account was not utilized.
Submit the form and await a response via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to 100 Miles in May challenge for Refund
Script
Copy
Subject: Refund Request – 100 Miles in May challenge Account [Your Email]
Dear 100 Miles in May team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached is the relevant documentation for your review.
Please confirm receipt of this request and the status of the refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
Please allow up to 5 business days for your request to be reviewed.
Processing
Your refund is currently being processed by our team.
Funds should be back in your account within 3-5 business days.
Refunded
Your refund has been successfully processed and completed.
The amount will be credited back to your original payment method shortly.
Partially Refunded
A portion of your refund request has been approved.
Check your account for the refunded amount; the rest may be under review.
Canceled
Your refund request has been canceled, either by you or due to a policy.
If this was an error, please contact our support team for assistance.
Completed
All requested refunds have been processed and are final.
Thank you for your patience! Your contributions help support our cause.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Participants in the 100 Miles in May challenge often have various circumstances that lead to refund requests. Below are some real user scenarios where refunds were successfully claimed:
A participant needed to withdraw due to injury: After signing up for the challenge, one participant sustained an injury that prevented them from completing the required miles. Upon contacting customer support, they explained their situation and provided documentation from their healthcare provider. The team processed the refund efficiently, acknowledging the unforeseen circumstances.
Technical difficulties during the challenge: A user experienced consistent app glitches that hindered their ability to track mileage. After reaching out to customer service and detailing the technical issues they faced, they were offered a refund for their registration fee, as the experience did not meet their expectations.
Changes in personal circumstances: A participant had initially registered with the intent to join a team but faced unexpected personal obligations that made it impossible to participate. After explaining their change in circumstances through email correspondence, the team provided a straightforward refund process, demonstrating an understanding of their situation.
Misunderstood registration tiers: A user mistakenly selected a higher registration tier than intended and realized this shortly after the purchase. After contacting support to clarify the misunderstanding, they were promptly refunded the difference and guided on how to choose the correct tier for their needs.
The Easiest Way to Get a 100 Miles in May challenge Refund
If you're frustrated trying to get a refund from 100 Miles in May challenge—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently is crucial for ensuring a smooth experience with the 100 Miles in May challenge. Here are specific steps to help you check your refund progress:
Email Updates: After requesting a refund, keep an eye on your email inbox. The 100 Miles in May challenge sends out regular updates about the status of your refund. Look for emails from support@sightsavers.org, which will contain detailed information about your refund progress.
Account Dashboard: Log into your account on the 100 Miles in May challenge website. Navigate to your Order History section, where you can find the status of your refund request listed next to the relevant transaction.
Mobile App Notifications: If you use the 100 Miles in May mobile app, ensure that notifications are enabled. You will receive timely updates about your refund status directly through the app, keeping you informed in real time.
Billing Section: Check the Billing section of your account for any updates related to your refund. This section provides an overview of all transactions, including pending refunds.
FAQs and Support: If you're unable to find your refund status through the usual channels, refer to the FAQs on the 100 Miles in May challenge website or reach out to customer support for assistance.
FAQ
Unfortunately, we are unable to issue refunds for participants who forget to cancel their registration before the deadline. We encourage all participants to keep track of their cancellation dates to ensure they can manage their involvement in the challenge effectively.
Refunds for the 100 Miles in May challenge typically take 5 to 10 business days to process, depending on your payment method and financial institution. Once your refund is initiated, you should see the amount reflected in your account within this timeframe.
If you see a charge but don't have an active subscription, please first check the confirmation emails associated with your account for any recent activity. If you're still unsure, reach out to our support team with your transaction details, and they will assist you in resolving the issue.
If you are unable to receive a refund directly from the 100 Miles in May challenge, consider reaching out to customer service again for further assistance or clarification. You may also want to escalate your inquiry within their support system to ensure that your concerns are addressed. Additionally, reviewing your account details could provide more insight into your request and any available options.
If you find that a refund has not been issued for the 100 Miles in May challenge, consider reviewing the refund policy provided on the website to ensure you meet all criteria. Additionally, you can reach out to customer support again for further clarification on the status of your request or to ask for additional information. Checking your account details for any related updates may also provide insight.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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