How to Get a 1517 Media Refund

• Order Number: Have your unique order number ready, which can be found in your confirmation email or account order history.
• Transaction ID: Locate your transaction ID from the payment receipt or bank statement related to the purchase.
• Proof of Purchase: Gather any emails or documents confirming your purchase from 1517 Media.
• Account Information: Ensure your account details (email associated with the account) are available for verification.
• Reason for Refund: Prepare a clear explanation of why you are requesting the refund, referencing any specific product issues or service dissatisfaction.
• Eligibility Confirmation: Review 1517 Media's refund policy to ensure your purchase qualifies for a refund.
• Product Condition: If applicable, ensure the product is in its original condition and include any relevant details if you are returning a physical item.
• Contact Information: Have your contact details readily available for any follow-up communication.

At 1517 Media, we understand that our users may have specific questions regarding eligibility for refunds related to our products and services. 1517 Media primarily offers digital resources, academic materials, and publications through its platforms, and our refund policies aim to accommodate various user circumstances and inquiries regarding account management.

• Digital Product Accessibility: If a digital product purchased is found to be inaccessible or defective, users may qualify for a refund, provided the issue is reported within a reasonable time frame.
• Subscription Cancellation: Users who have cancelled a subscription prior to the next billing cycle might be eligible for a refund on the next upcoming charge, dependent on the specific subscription terms.
• Order Errors: If there is an inadvertent misalignment in digital resources requested versus delivered, users may be eligible to request a refund based on the specific circumstances related to the order in question.
• Service Termination: If a subscription service is discontinued and users have not received the expected benefit during their active subscription period, they might be eligible for a prorated refund.
• Academic Resource Updates: Users who purchase certain academic materials may have eligibility for a refund if significant content changes are made shortly after their initial purchase and the user feels the new material supersedes their purchase.

We encourage users to reach out to our customer support team for personalized assistance regarding refund inquiries and to understand specific eligibility requirements based on their individual circumstances. Our goal is to ensure a clear and satisfactory experience for all users within the framework of our policies.

1517 Media provides a range of digital resources, including books, online courses, and community memberships. Here are some real user scenarios where individuals successfully claimed refunds for various situations:

• Course Cancellation: A user enrolled in an online theology course decided to withdraw due to personal reasons. They contacted customer support and, after confirming their cancellation within the refund window, received a full refund for the course fee.
• Membership Change: A community member mistakenly upgraded to a higher membership tier but realized it did not meet their needs. Upon reaching out to the support team for assistance, they were able to revert to their original membership and received a refund for the difference in price.
• Item Returned: A customer ordered a physical book but found it was not what they expected. After following the return policy and sending the book back, they contacted 1517 Media and successfully received a full refund once the returned item was processed.
• Billing Clarification: A subscriber noticed an unexpected charge on their account. After reviewing their subscription details with customer support, they realized they had enrolled in a promotional plan that had a differing billing cycle. The support team assisted them in clarifying the charge and promptly issued a refund for the amount they overpaid due to misunderstanding the promotion.

Tracking your refund status with 1517 Media is straightforward and efficient. By utilizing the various communication channels and tools available, you can stay updated on your refund progress.

• Check Your Email: After initiating a refund, monitor your email for notifications from 1517 Media. You will receive updates that detail the status of your refund, including confirmation and updates when the refund is processed.
• Account Dashboard: Log into your account at augsburgfortress.org and navigate to the Order History section. Here, you can see the status of all your orders, including any pending refunds.
• Mobile App Notifications: If you use the 1517 Media app, enable notifications to stay updated on any changes related to your refund. Notifications will inform you of progress or any issues that arise during the refund process.
• Billing Section: Within your account, the Billing section provides detailed information on all transactions. This includes pending refunds, so make sure to check this area for real-time updates.
• Customer Support: If you have questions about your refund status, feel free to reach out to 1517 Media’s customer support through their website. They can provide more personalized updates or resolve any issues smoothly.