How to Request A 155 Refund

• Order Number: Locate your specific order number from your purchase confirmation email or account dashboard.
• Transaction ID: Retrieve the unique transaction ID from your payment confirmation to help identify your purchase.
• Account Information: Make sure you have your account details readily available, including any usernames or linked email addresses associated with your 155 account.
• Purchase Date: Note the date of the transaction to validate your refund eligibility within the specified period.
• Reason for Refund: Prepare a clear and concise explanation of why you are requesting the refund based on 155's refund policy.
• Proof of Payment: Gather proof of the payment method you used, such as screenshots showing your payment confirmation or bank statement entries.
• Product/Service Evidence: If applicable, collect any evidence that supports your refund request, such as email correspondence regarding service issues or screenshots of product defects.
• Return Shipment Tracking: If you are returning a product, keep the tracking number of your return shipment for reference.

*Working days are Monday to Friday, and don't include public holidays.

At 155, we strive to provide clarity regarding user rights and refund eligibility, given the nature of our services. Users may find themselves in situations where they are curious if they are eligible for a refund based on their individual circumstances. It's important to consider the context of your account, subscription status, and any service-specific terms that apply.

• Subscription Cancellation within the Grace Period: If you canceled your subscription within the stated grace period, you may qualify for a refund of the most recent charge, depending on the timing of your cancellation.
• Service Disruptions: In instances where you experienced significant service disruptions that were acknowledged by 155, you might be eligible for a refund for the service period affected.
• Underperformance of Services: Should you find that the services did not meet the outlined expectations or specifications, you could explore the option for a refund for the duration of the service that did not meet those standards.
• Billing Errors: If there are discrepancies in your billing statement that do not align with your subscription plan or services rendered, it may be possible to pursue a refund for the amount in question.
• Account Level Adjustments: Users on tiered subscription levels may qualify for refunds if they were transitioned to a lower service level erroneously, affecting the billing amount.

For any situations that arise, we encourage users to review their account details and service terms to understand their eligibility for a refund fully. Our goal is to support you through these inquiries to ensure your experience remains positive.

At 155, we understand that sometimes things don’t go as planned. Here are a few scenarios where users successfully claimed refunds:

• Subscription Downgrade: A user decided to downgrade from the premium subscription to the basic plan after realizing they did not utilize all the features. Upon contacting customer support, they received a prompt refund for the difference in subscription fees for the current billing cycle.
• Incorrect Service Period: An individual mistakenly selected the wrong billing period while setting up their account. After reaching out to 155's support team, they were able to clarify their service preferences and received a refund for the charges associated with the incorrect period.
• Billing Error: A customer noticed an unexpected charge for a service they did not subscribe to. After verifying their account details with 155, they successfully received a refund once the support staff confirmed the error was a result of a system glitch.
• Trial Period Misunderstanding: A user signed up for a trial period but inadvertently thought it had ended without cancellation. When they contacted support, they were assisted in understanding the terms and provided with a refund for the subscription fee that was charged after the trial ended.

Tracking your refund status with 155 can be straightforward when you know where to look and what to expect. Here’s a guide to efficiently monitor your refund progress.

• Check Your Email: 155 sends email notifications regarding your refund status. Look for updates with subject lines like "Your Refund Status Update" to stay informed.
• Use the Mobile App: If you have the 155 mobile app, navigate to the notifications section to receive real-time updates on your refund progress directly from your device.
• Visit Your Account Dashboard: Log into your 155 account and go to the Order History section. Here, you can view the details of your past transactions, including refund requests and their current status.
• Billing Section Insights: In the Billing area of your 155 account settings, you can find comprehensive details about your refunds, including the estimated processing time and any applicable fees.
• Simulated Refund Tracker: Some merchants partnered with 155 provide a simulated refund tracker within their platforms, allowing you to see the status and updates in real-time based on their refund processing timelines.