Many 365 Fitness users often overlook the billing process until an unexpected charge catches their attention—perhaps a subscription renewal they weren't anticipating. This guide is designed to clarify how refunds work at 365 Fitness, detailing who is eligible for a refund and providing simple steps to request your money back efficiently. Whether you are uncertain about the refund process or need assistance with a recent charge, this guide aims to support you in navigating your options with ease.
What You Should Prepare Before Applying For Refund
Account Information: Your 365 Fitness account email and password to access your account details.
Transaction ID: The unique transaction ID from your subscription or service purchase.
Subscription Details: The specific subscription plan you are requesting a refund for, including the start date and the billing cycle.
Proof of Payment: A copy of the receipt or confirmation email from when you were charged.
Communication Records: Any previous correspondence with customer support regarding the refund request.
Cancellation Confirmation: A screenshot or email confirming your cancellation request, if applicable.
Reason for Refund: A clear explanation of why you are requesting the refund, ideally matching the criteria set forth by 365 Fitness.
Supporting Documentation: Any additional documentation that may support your claim, such as medical notes if the refund is due to injury.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Gift Cards
Immediate
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from 365 Fitness
At 365 Fitness, we value our members and strive to provide a transparent and satisfying experience. Understanding your rights regarding refunds is essential when engaging with our services. Refund eligibility at 365 Fitness is primarily determined by subscription types and specific situational contexts relevant to our offerings. The following details outline circumstances where you may qualify for a refund:
Subscription Cancellation Within the Cooling-Off Period: If you have recently subscribed to a membership and choose to cancel within the designated cooling-off period, you may be eligible for a full refund for your initial payment.
Service Availability Issues: In instances where our facilities are temporarily closed or services are unavailable due to unforeseen circumstances, you may qualify for a prorated refund for the period in which you could not access services.
Membership Downgrade Requests: If you request a downgrade of your membership plan, and this request is made within the billing cycle, you may be eligible for a refund or adjustment reflecting the new plan's pricing.
Promotional Offer Adjustments: Should you enroll during a promotional period and later discover discrepancies in the promotional offer, you may be eligible for a refund if the promotion was not properly applied to your account.
Trial Membership Refunds: For trial memberships, if you're not satisfied with the service during the trial period, you might qualify for a refund upon cancellation, provided this is done according to the trial terms.
We encourage members to reach out to our customer service team for any clarifications or to inquire about specific situations related to refunds. Understanding your circumstances can help navigate any potential refund eligibility.
Step-by-Step Process to Request Your 365 Fitness Refund Like a Pro
If you purchased through 365 Fitness.com:
Log in to your account at my365fit.com.
Navigate to the Account Settings section.
Locate the Billing or Membership tab.
Click on Request a Refund next to the relevant subscription or billing entry.
In the message box, mention that your subscription renewed without notice and specify the date of the charge.
Submit your refund request and keep an eye on your email for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the 365 Fitness subscription and tap on it.
Scroll down and tap on Report a Problem.
Choose Request a Refund and explain that the account was unused and you were unaware of the renewal.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three horizontal lines) and select Account.
Tap on Purchase History.
Locate the 365 Fitness charge and tap on it.
Select Refund.
In the form, mention that the subscription renewed without any prior notice.
Submit your refund request and wait for a confirmation email.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to the Manage Account section.
Select Manage Subscriptions.
Find the 365 Fitness subscription and click on Cancel Subscription.
After cancellation, locate the Contact Us section.
Submit a support ticket stating that you were billed for a service that was not used.
Wait for a response regarding your refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
With regard to my account, I would like to outline the following billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
Please find attached documentation that supports my request.
I kindly ask for confirmation of the refund within 3-5 business days.
Thank you for your attention to this matter. If you require any further information, please feel free to contact me at [Your Phone Number].
Sincerely, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
This status means that your request is under review, and you can expect a confirmation email regarding the next steps.
Processing
Your refund has been approved and is being processed for payment.
During this phase, the funds are being transferred back to your original payment method, which may take a few business days.
Refunded
The refund has been successfully processed and the amount credited to your account.
You will see the refund reflected in your account within 3-5 business days, depending on your bank's processing time.
Partially Refunded
A portion of your refund has been processed successfully.
This may imply that some fees were retained, or only part of your order was eligible for a refund. Check your email for details.
Completed
Your refund has been processed and is fully completed.
This means you have received the full eligible amount back and your transaction is closed.
Canceled
Your refund request has been canceled, possibly due to missing information or a revoked transaction.
If you believe this is an error, please contact 365 Fitness support to discuss your options.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At 365 Fitness, users engage in personalized fitness experiences, and sometimes they need assistance with their accounts or billing inquiries. Here are some realistic scenarios where users successfully claimed refunds:
Account Downtime: A user noticed that they were unable to access the fitness app for a week due to unforeseen technical issues. After reaching out to customer support, they were informed that the service interruption warranted a refund for that billing period, which the user successfully received.
Class Cancellation: A member had registered for a specialized fitness class that was unfortunately canceled last minute. Upon contacting the support team, they were promptly issued a refund for the class fee, allowing them to choose another class later without any hassle.
Billing Error: A user found an unexpected charge after upgrading their membership plan. After verifying their subscription details with customer service, they discovered a billing mix-up and received a full refund for the incorrect amount charged.
Inactive Membership: A client had frozen their membership temporarily but mistakenly noticed a charge for the frozen period. They contacted 365 Fitness support, and upon confirming their frozen status, they were granted a refund for the charge in question.
The Easiest Way to Get a 365 Fitness Refund
If you're frustrated trying to get a refund from 365 Fitness—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with 365 Fitness is a straightforward process that ensures you're always in the loop about your financial transactions. Here are some efficient methods to keep tabs on your refund status:
Email Notifications: Keep an eye on your inbox! 365 Fitness sends automatic email updates whenever there’s a change in your refund status. This includes confirmations when your refund request is received and notifications once the refund is processed.
Account Dashboard: Log into your account on my365fit.com and navigate to the Account Settings section. Here, you’ll find a dedicated Order History tab where you can view the status of all your refunds, including detailed timestamps for processing.
Mobile App Updates: If you use the 365 Fitness mobile app, you can receive real-time notifications about your refund status directly through push notifications. Make sure notifications are enabled for timely updates.
Billing Section: In your account settings, the Billing Section provides insights into all transactions, including refunds. You’ll find progress updates and any remarks from our billing team regarding your refund.
Customer Support: For any confusion or if you need further clarification, our customer support team is readily available. Use the chat feature in the app or on the website, and have your order details handy for expedited assistance.
FAQ
Unfortunately, if you forget to cancel your membership before the renewal date, we are unable to process a refund for the most recent charge. We recommend reviewing the cancellation policy on our website and setting reminders to ensure you can manage your membership effectively.
Refunds at 365 Fitness typically take 5 to 10 business days to process, depending on your bank's policy. Once the refund is initiated, you will receive a confirmation email outlining the transaction details. Please allow additional time for the funds to reflect in your account.
If you notice a charge but do not have an active subscription, please check your account on my365fit.com to review any previous subscriptions or trial periods. If you still believe the charge is incorrect, contact our customer support team with your details for further assistance.
If you are unable to secure a refund directly from 365 Fitness, consider reaching out to customer service again for further assistance or clarification. You may also explore escalating your inquiry within their support system to connect with additional representatives. Additionally, reviewing your account details may provide insights that could help in resolving your issue.
If 365 Fitness refuses to issue a refund, consider reviewing their refund policy for clarity on eligibility and processes. You may also want to reach out to their customer support team again for further assistance or clarification regarding your request. Additionally, ensure that all account details are accurate to facilitate any potential resolution.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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