How to Request A 440 Refund

• Order Confirmation Email: Locate the email confirmation received after your transaction for reference.
• Transaction ID: Prepare the unique transaction ID associated with your purchase, found in your order details.
• Proof of Payment: Gather any bank statements or digital receipts that show the payment made to 440.
• Account Information: Ensure your account details including name, address, and email match what is on file.
• Details of the Issue: Write a clear explanation of the reason for the refund request, including any specific problems related to the property or service.
• Photos or Documentation: Collect any relevant photos or files that support your refund claim, such as property issues or service failures.
• Refund Policy Reference: Review and understand 440's refund policy to ensure your reason qualifies under their terms.

*Working days are Monday to Friday, and don't include public holidays.

At 440, we strive to provide our users with a seamless experience regarding real estate services. Users may have certain rights related to refunds depending on their individual circumstances and the specific services they have utilized. Understanding these circumstances can help you determine your eligibility for a refund.

• Subscription Cancellation: If you have chosen to cancel your subscription for real estate services but have been billed for the subsequent period, you may qualify for a refund for that period. Please note that timing of the cancellation may be important in this scenario to determine eligibility.
• Service Dissatisfaction: If you were not satisfied with a service provided during a contractual agreement, you might be eligible for a refund based on the terms outlined in your agreement, pending a review of the specific circumstances of your case.
• Accidental Purchase: For users who have made an accidental purchase of services or listings that do not align with their original intention, there could be eligibility for a refund, subject to the time frame and terms of the purchase.
• Service Non-Delivery: If you purchased a service that was not delivered as promised or agreed upon in your service agreement, you may be eligible for a refund based on specific terms related to service delivery.
• Promotional Outcome: In cases where a promotional offer did not lead to the expected service level or outcome detailed during the promotion, users may seek a refund depending on the terms of that promotion.

Users are encouraged to review their service agreements and billing statements carefully to understand their rights and potential eligibility for refunds specific to their situations. For further assistance, please reach out directly to our customer service team.

At 440, we understand that various situations may lead to a need for refunds. Here are some real user scenarios where customers successfully claimed refunds based on their experiences.

• Subscription Overlap: A customer realized they had subscribed to a new plan while an existing subscription was still active. After contacting support to clarify their billing, they were able to receive a refund for the unused portion of the overlapping subscription.
• Service Upgrade Adjustment: A user upgraded their subscription but later decided it wasn't the right fit for them. They reached out to 440’s customer service within the refund window, and successfully received a pro-rated refund for the remaining balance of the upgrade fee.
• Billing Cycle Confusion: After noticing a charge that didn't align with their understanding of the billing cycle, a customer inquired about the charge. Upon review, it was confirmed to be an adjustment due to a previous service credit, resulting in a feedback and correction, along with a refunded amount for clarity.
• Account Downgrade Refund: A customer initiated a downgrade of their subscription plan. They were pleasantly surprised to find that by requesting it within the specific timeframe, they qualified for a refund of the difference in price, which was processed swiftly.

If you're waiting for a refund from 440, tracking its status is straightforward and efficient. Here are some specific ways to keep tabs on your refund:

• Email Notifications: 440 sends email updates regarding your refund status. Make sure to check your inbox (and spam folder) for emails labeled "Refund Update" or similar. These emails typically outline the current status of your refund and any next steps.
• In-App Notifications: If you use the 440 mobile app, you can receive instant notifications about your refund. Enable push notifications to ensure you are informed of any updates without delay.
• Account Dashboard: Log into your 440 account and navigate to the Order History section. Here, you'll find detailed information about your transactions, including the status of any pending refunds. You can view specific dates and amounts associated with your refund.
• Billing Section: In your account settings, there is a Billing section where you can see your payment history. This will provide you with any relevant notes about your refund request.
• Refund Progress Updates: As your refund processes, 440's system updates the status. You can expect updates like "Refund Initiated," "Refund Processed," and "Refund Completed" in both your email and in-app notifications.
• Customer Support: If you have questions or need further assistance, reach out to 440’s customer support directly through the app. They can provide personalized updates on your refund status.