How to Request A 71 Refund

• Order Number: Ensure you have your specific order number handy, as it is critical for tracking your purchase.
• Proof of Purchase: Collect any receipts or email confirmations received at the time of purchase.
• Account Information: Log in to your 71 account and verify your account details such as the registered email and phone number.
• Transaction ID: Locate the transaction ID from your payment method to facilitate the refund process.
• Details of the Issue: Prepare a clear description of the reason for the refund request, including any relevant details about the product or service.
• Compliance with Refund Policy: Review 71's specific refund policy to ensure your request qualifies, especially regarding time limits and eligible items.
• Contact Method: Determine how you will contact customer support, whether via email, phone, or online chat.
• Supporting Documentation: If applicable, gather any additional documents that might support your claim, such as photos of the product if it was defective or not as described.

*Working days are Monday to Friday, and don't include public holidays.

At 71, we value our users' satisfaction and strive to provide a seamless experience for our digital services. Understanding your eligibility for refunds is crucial, especially in the context of subscriptions and account management. While each situation is unique, certain circumstances may warrant a review for potential refunds.

• Service Discontinuation: If a user experiences a prolonged service disruption that affects their access to the service, they may qualify for a refund for the affected period.
• Subscription Changes: Users who modify their subscription plan may be eligible for adjustments to their billing amount or a refund for any overpayment that may result from a change in service level.
• Account Termination: In cases where a user terminates their account and finds that they were billed for a period extending beyond their termination, a review may determine eligibility for a refund for that duration.
• Service Issues: If a specific service does not function as advertised or agreed upon, users may have grounds to request a refund for the affected services during that timeframe.
• Promotional Offers: Users who apply valid promotional offers but encounter issues with the application of such offers may qualify for a refund or billing adjustment to honor the promotional price.

At 71, we strive to provide excellent service and support to our users. Here are some real user scenarios illustrating how refunds were successfully claimed in various situations:

• Subscription Cancellation: A user decided to cancel their premium subscription after realizing they no longer needed the additional features. After successfully cancelling their subscription through their account settings, they promptly reached out to customer support with their request for a refund on the recent renewal charge. The support team processed their refund swiftly, understanding the user’s change in needs.
• Service Interruption: During a scheduled maintenance, a user experienced unexpected downtime that affected their access to essential features for an extended period. They contacted 71's customer service team to explain the issue and requested a refund for the downtime. The team acknowledged the inconvenience and granted a partial refund for the affected service period.
• Incorrect Billing Inquiry: A user noticed an error in their billing statement where they were charged for a feature they had not utilized. They submitted a detailed inquiry through the help center, providing all necessary information, and were pleased when the responsive support team confirmed the mistake and issued a refund for that billing period.
• Account Upgrade Confusion: After upgrading to a premium account, a user realized that the upgraded features did not align with their requirements. They decided to downgrade back to a basic account and reached out to customer service for assistance with the change. Following the adjustment, the team processed a refund for the difference in pricing promptly, ensuring the user felt supported throughout the transition.

Tracking your refund status with 71 is straightforward when you know where to look. Here are some efficient ways to stay updated on your refund progress:

• Email Notifications: 71 sends email updates about your refund status. Keep an eye out for emails that outline important changes in your refund process or confirm your refund initiation.
• Account Dashboard: Log into your account on 71.ru and navigate to the Order History section. Here, you can see detailed information about the status of your refund and any pending actions.
• In-App Notifications: If you’re using the 71 mobile app, make sure to enable notifications. The app will send you timely updates regarding your refund progress, directly to your device.
• Order Details: Within the Order History section, click on specific orders to get a comprehensive view of refund actions, including any notes from customer support regarding your case.
• Billing Section: The billing section will outline any refunds processed within your transaction history, providing a clear timeline of when the refund was issued.
• Customer Support: If you're still uncertain, you can reach out to 71’s customer support through live chat or email for assistance, using the reference number provided in your initial refund request.