How to Get a Balanced Martial Arts Refund

• Account Details: Ensure you have your Balanced Martial Arts account email and any associated usernames ready.
• Transaction ID: Locate the transaction ID for the payment you wish to dispute, which can typically be found in your email receipt.
• Class Schedule: Prepare a copy of your class schedule, highlighting any missed classes relevant to your refund request.
• Refund Request Form: Fill out any specific refund request forms provided by Balanced Martial Arts, if applicable.
• Proof of Payment: Gather your payment confirmation email or any receipts showing the transaction was completed.
• Communication Records: If you've had previous communication regarding your refund, compile those emails or messages as evidence.
• Cancellation Policy: Familiarize yourself with America Balanced Martial's cancellation and refund policies to ensure your request aligns with their terms.
• Supporting Documentation: If applicable, provide any medical notes or documentation that support your reason for requesting a refund.
• Refund Method: Decide on your preferred method for receiving the refund (credit card, account credit, etc.) and note it in your request.

*Working days are Monday to Friday, and don't include public holidays.

At Balanced Martial Arts, we understand that various circumstances may arise that impact your participation in our programs. As a valued member of our community, it's important for you to be aware of your rights regarding refunds and eligibility based on specific situations related to our services.

Refund eligibility at Balanced Martial Arts is primarily influenced by the nature of our offerings, including martial arts classes, workshops, and programs. Below are some scenarios that may qualify for a refund:

• Class Cancellation: If a class is canceled by Balanced Martial Arts and you were unable to attend as a result, you may qualify for a refund for that specific session.
• Program Discontinuation: In the event a specific program is permanently discontinued, you might be eligible for a refund for classes not yet attended.
• Injury or Medical Issues: Should you experience a documented injury or medical condition that prevents you from participating in classes, you may be able to obtain a refund for any remaining sessions within your enrollment period.
• Membership Changes: If you wish to upgrade or downgrade your membership level, any applicable adjustments may result in a refund of the difference in fees.
• Trial Period Satisfaction: If you enrolled in a trial program and find that the service does not meet your expectations, you might be eligible for a refund if you request it within the trial period.

We encourage all members to inquire directly with our administrative team if they have questions regarding their unique situations to clarify any uncertainties related to billing and eligibility for refunds.

At Balanced Martial Arts, we understand that customer satisfaction is a priority, and we aim to facilitate a positive experience regarding our services. Here are some real user scenarios where refunds were successfully claimed:

• A student signed up for a six-month training package but realized their schedule had changed and they could no longer attend classes. After discussing their situation with our customer service team, they received a refund for the remaining balance of their package.
• During an online seminar registration, a participant encountered a last-minute scheduling conflict. They promptly contacted our support to explain the situation and were granted a full refund due to their timely cancellation.
• A parent enrolled their child in a summer camp but found out that the program would not suit their child's interests. After reaching out to the camp coordinator, they were able to receive a partial refund for the fee paid, reflecting the cancellation policy.
• A member accidentally selected the wrong subscription tier during enrollment and contacted Balanced Martial Arts for clarification. Once they confirmed the desired plan, they were issued a refund for the difference between the two tiers.

Tracking your refund status at Balanced Martial Arts is designed to be straightforward and efficient. By following these steps, you can stay updated on your refund progress and ensure you have all the necessary information at your fingertips.

• Check Your Email: Balanced Martial Arts will send you an email notification upon the initiation of your refund. Look for an email with the subject line "Refund Update" that provides initial details about the status of your refund.
• Use the Member Portal: Log in to your Balanced Martial Arts account to access your account dashboard. Navigate to the "Billing" section to view your refund status directly. This area will show all transactions, including any pending or completed refunds.
• Mobile App Notifications: If you have the Balanced Martial Arts mobile app, enable notifications to receive timely updates on your refund status. You can check notifications for real-time alerts about your refund progress.
• Order History Section: Within your account settings, the "Order History" section allows you to review all past transactions. Here, you can find specific details about your refund, including the date processed and the amount refunded.
• Refund Progress Information: Balanced Martial Arts provides straightforward updates at each stage of the refund process. You'll receive information when your refund is requested, processed, and completed, so you always know where things stand.
• Contact Customer Support: If you have any questions or concerns regarding your refund, feel free to reach out to our customer support team through the contact form available in the "Help" section of the website.