Many users often overlook the billing aspects of their subscriptions until an unexpected charge catches their attention—perhaps due to an automatic renewal. This guide is designed to demystify the refund process at Bark and Boarding, explaining how it works, who qualifies for a refund, and the simple steps needed to request your money back swiftly. Whether you have questions or need assistance, we're here to help you navigate the process with ease.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Gather the email confirming your booking or purchase, as it contains essential details like transaction IDs.
Account Information: Have your account username and the registered email address ready for verification purposes.
Service Details: Note the specific service booked, including date, time, and location of the reservation.
Cancellation Policy Reference: Review the cancellation and refund policy outlined on the Bark and Boarding website to understand your eligibility.
Payment Method Details: Prepare information about your payment method, including the last four digits of the credit card used, for refund processing.
Feedback or Complaints: Document any issues experienced during the service to substantiate your refund request.
Photos or Evidence: If relevant, compile any photos or screenshots that support your claim for a refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
2-4 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Bark and Boarding
Bark and Boarding provides a platform for pet owners to connect with boarding facilities and pet sitters. Understanding your rights regarding refunds is essential for effectively managing your bookings and ensuring a positive experience. Eligibility for refunds is influenced by various factors related to the services acquired, as well as specific scenarios that may arise within the booking process.
Cancellations: If a booking is canceled within a specific timeframe outlined in the cancellation policy, users may qualify for a refund of any paid deposits or fees.
Service Adjustments: Should there be a need to modify or adjust the service, such as changing dates or switching providers, users may be eligible to receive a refund or a credit for the difference in service costs, depending on the timing of the change.
No-show Situations: If a pet owner is unable to present their pet for the scheduled booking due to unforeseen circumstances, eligibility for a partial refund may be considered based on the advance notice given.
Service Quality Issues: In cases where the service does not meet the agreed-upon standards or specific issues arise during the service period, users may be able to inquire about a refund or credit, subject to an evaluation of the situation.
Booking Errors: If a user notices discrepancies in the booking details that were not initiated by them, this may qualify for a refund or adjustment after review by customer service.
For more detailed information or specific inquiries regarding your situation, please consult Bark and Boarding's customer service for further assistance regarding your eligibility for refunds.
Step-by-Step Process to Request Your Bark and Boarding Refund Like a Pro
If you purchased through Barkandboarding.com:
Visit the Bark and Boarding website and log into your account.
Navigate to the "Account Settings" menu.
Locate the "Billing" section.
Find the details of your current membership or subscription.
Look for an option labeled "Request Refund" or similar.
Fill out any required fields, emphasizing that the renewal occurred without notice.
In your message, mention that the service has been unused.
Submit your refund request and keep an eye on your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top.
Select Subscriptions.
Find your Bark and Boarding subscription in the list.
Tap on the subscription, then select Report a Problem.
Choose the issue category and emphasize that the subscription renewed without prior notice.
Submit your request for a refund through this form.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines) in the upper-left corner.
Select Account.
Go to Purchase History.
Find your Bark and Boarding subscription.
Open the subscription details and tap Refund.
Provide a brief reason, noting that the account was not used.
Submit your refund request.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select Manage Account.
Navigate to the Billing Information section.
Locate your Bark and Boarding subscription.
Look for a Request Refund link.
State your reason, highlighting that the subscription renewed without notice.
Complete the refund request process.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Bark and Boarding for Refund
Script
Copy
Subject: Refund Request – Bark and Boarding Account [Your Email]
Dear Bark and Boarding Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Please find attached documentation related to this request for your review.
I kindly request confirmation of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet reviewed.
You will be notified once the review is complete, usually within 1-2 business days.
Processing
The refund request is currently being processed.
Please allow 3-5 business days for the refund to be completed after processing.
Refunded
The refund has been successfully issued to your original payment method.
You should see the funds in your account within 1-5 business days, depending on your bank.
Partially Refunded
Only a portion of the total transaction amount has been refunded.
Check your transaction history for the exact amount refunded.
Completed
The refund process has been finalized.
Your account has been credited or Debited as per the transaction.
Canceled
The refund request has been canceled, either by you or by customer service.
No funds will be returned, and you may need to contact support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Understanding the various ways users have successfully claimed refunds at Bark and Boarding can help new customers navigate their services more effectively. Whether due to changes in travel plans or adjustments in services, here are some real user scenarios:
Travel Change: A user booked a week-long pet boarding service but had to cancel due to an unexpected work obligation. After notifying Bark and Boarding, the user was able to receive a full refund for the canceled service, emphasizing the importance of timely communication.
Service Adjustment: A customer who had previously signed up for daily dog walking services decided to switch to a less frequent schedule. Upon checking in with Bark and Boarding about their subscription status, they were able to receive a refund for the unused sessions from the previous month.
Last-Minute Cancellation: A pet owner had to cancel a reservation for grooming services less than 24 hours in advance due to their pet falling ill. A quick call to customer support resulted in a compassionate decision to issue a refund, clearly showing Bark and Boarding's commitment to pet welfare.
Service Overlap: A user mistakenly booked simultaneous pet-sitting services for two different dates. When they contacted Bark and Boarding to clarify the situation, they were guided through the refund process for the overlapping dates, ensuring they only paid for the service they needed.
The Easiest Way to Get a Bark and Boarding Refund
If you're frustrated trying to get a refund from Bark and Boarding—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Bark and Boarding is straightforward and efficient. Follow these steps to stay informed about your refund progress:
Check Your Email: After you initiate a refund request, look for an email confirmation from Bark and Boarding. This email will contain essential details about your refund, including estimated processing times and any action required on your part.
Visit Your Account Dashboard: Log into your Bark and Boarding account and navigate to the Order History section. Here, you can view the status of your refund directly alongside your order details.
Use the Mobile App: If you use the Bark and Boarding mobile app, you can conveniently check your refund status in the Billing section. Ensure that your app is updated for the best experience.
Monitor Refund Progress: Bark and Boarding provides updates through your account dashboard, detailing each step of the refund process. You will see whether your refund is pending, processed, or completed.
Notifications: Enable in-app notifications in your account settings to receive real-time updates on the status of your refund, ensuring you're always in the loop.
FAQ
Bark and Boarding has a strict cancellation policy, and refunds are typically not available for missed cancellation deadlines. We recommend reviewing our cancellation guidelines to ensure you understand the timelines required. If you have any specific concerns, please feel free to reach out to our customer support team for further assistance.
Refund processing times can vary depending on your bank or credit card provider. Typically, once a refund is initiated by Bark and Boarding, it may take up to 5-10 business days for the amount to be reflected in your account. We appreciate your patience during this process.
If you see a charge but do not have an active subscription, please first check your email for any confirmation or communication regarding a recent transaction. If you still have questions, contact our customer support team directly through our website, and they will assist you in resolving the issue.
If you're unable to secure a refund from Bark and Boarding, consider reaching out to their customer service for further assistance. You may also want to escalate your inquiry within their support system for additional options. Reviewing your account details and previous communications may help clarify the situation.
If Bark and Boarding has declined to issue a refund, it may be helpful to review their refund policy to ensure all terms were understood. You can also reach out to their support team again for further clarification on the decision or explore any alternative resolutions they might offer. Additionally, double-checking your account details and previous communications can provide useful context when engaging with their support.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)