How to Get a Basketball Stats Assistant Refund

• Account Details: Your Basketball Stats Assistant account username or email associated with your account.
• Transaction ID: Locate your transaction ID from your payment confirmation email or receipt for accurate identification.
• Service Type: Specify whether the refund request is for a subscription, one-time purchase, or premium feature.
• Proof of Payment: Provide a screenshot or PDF of your payment confirmation or receipt.
• Reason for Refund: Clearly state the reason for requesting a refund, including any relevant issues encountered with the service.
• Subscription Dates: Include the dates of your subscription or trial period to validate your claim and assist in processing.
• Usage Details: Mention any features or tools you attempted to use that did not meet your expectations or advertised capabilities.
• Support Correspondence: If applicable, include any previous communications with customer support regarding your issue.

*Working days are Monday to Friday, and don't include public holidays.

At Basketball Stats Assistant, users have specific rights regarding their subscription and usage of the service. Understanding these rights is essential for managing your account and ensuring a satisfactory experience. Customers may inquire about the eligibility for refunds based on certain scenarios that pertain to their subscription service.

Below are situations that may qualify for a refund from Basketball Stats Assistant:

• Service Downtime: If users encounter significant service interruptions that impede their ability to access features or receive updates, they may be eligible for a refund for the affected period.
• Billing Discrepancies: In cases where users believe they have been incorrectly billed for a service they did not intend to purchase or did not utilize, they can inquire about the possibility of a refund.
• Subscription Cancellation: If users cancel their subscription but experience difficulty accessing certain features or face continued billing for the service, they may seek clarification and potential eligibility for a refund for any overlapping charges.
• Refund Requests Within Policy Period: Users must submit refund requests within the timeframe outlined in the refund policy. Requests made after this period may not be eligible.
• Product or Feature Mismatch: If the service does not align with the initial expectations set at the time of purchase (such as functionality or access to specific features), users can explore if they qualify for a refund.

Each situation is assessed on a case-by-case basis, and Basketball Stats Assistant encourages users to reach out for any inquiries regarding their eligibility for refunds based on these circumstances.

At Basketball Stats Assistant, we understand that users interact with our platform in various ways, leading to unique scenarios where refunds may be requested. Here are some instances where users successfully claimed refunds:

• Subscription Overlap: A user planned to try our premium features for a month but accidentally purchased a three-month subscription instead. After realizing the mistake, they contacted support and received a refund for the additional months while keeping access to the premium features for the initial month.
• Cancelled Event Access: A coach signed up for a live analytics webinar but was unable to attend due to a scheduling conflict. They reached out to our customer service and requested a refund for the webinar access, which was granted as per our cancellation policy.
• Material Misunderstanding: A user believed they were signing up for a team analytics option but mistakenly selected individual stats. After explaining the situation, they received a refund for the difference in subscription price when they upgraded to the team option.
• Technical Glitch: A player experienced a technical issue during a game that disrupted their access to real-time stats. Upon reporting the incident, the user was offered a refund for that month’s subscription as a goodwill gesture for the inconvenience caused by the service interruption.

Tracking your refund status with Basketball Stats Assistant is straightforward and efficient. Here’s how you can easily stay updated on your refund progress:

• Email Notifications: Keep an eye on your email inbox for updates from Basketball Stats Assistant. They will send emails confirming the initiation of your refund and any subsequent updates regarding its status.
• In-App Notifications: If you use the Basketball Stats Assistant mobile app, check for in-app notifications. Updates on your refund will appear as alerts, ensuring you don’t miss important information.
• Account Dashboard: Log into your account on basketballstatsapp.com and navigate to your Account Dashboard. Here, you can find detailed information about your refund request under the Order History section.
• Order History Section: In your Order History, you can track all past transactions and refund statuses. Look for an entry labeled ‘Refund in Process’ or similar wording for specific details on your request.
• Billing Section: For any billing-related queries, visit the Billing Section of your account settings. It will provide insights into your recent charges and credits, including any refunds processed.
• Refund Progress Information: Basketball Stats Assistant typically informs you of the estimated time for your refund to be processed. Make sure to read through the messages carefully to know what to expect.
• Customer Support: If you have questions or need further clarification, don’t hesitate to reach out to Basketball Stats Assistant’s customer support via the help section in your account.