It's not uncommon for users to overlook billing until an unexpected charge catches their attention, such as an automatic renewal of a subscription. This guide aims to clarify how refunds for Bastter Blue work, detailing eligibility criteria and providing a straightforward process to request a refund efficiently. By following these steps, you will ensure that your concerns are addressed promptly and professionally.
What You Should Prepare Before Applying For Refund
Order Number: Have your unique order number from Bastter Blue readily available as it is required to locate your transaction.
Account ID: Provide your registered account ID or email address used when signing up for Bastter Blue to verify your identity.
Refund Request Form: Complete the specific refund request form available on the Bastter Blue website to initiate the refund process.
Proof of Subscription: If applicable, include documentation confirming your subscription activity and duration, such as payment receipts.
Transaction Details: Gather transaction details like date of purchase, amount charged, and payment method used for the order.
Support Correspondence: Compile any previous emails or messages exchanged with customer support regarding your refund request.
Reason for Refund: Clearly articulate the specific reason for your refund request to assist in processing your claim efficiently.
Cancellation Confirmation: If you canceled a subscription, include confirmation of your cancellation date as proof for the refund eligibility.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
3-7 working days
Boleto
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Bastter Blue
Bastter Blue offers a subscription-based service providing financial education and market analysis tools. Users may find themselves in various situations that may qualify them for a refund under specific circumstances related to their subscription management and account status.
Subscription Cancellation: Users who have canceled their subscription prior to the billing cycle may be eligible for a refund if they have not accessed premium content post-cancellation.
Service Disruption: Users who experience significant service interruptions that affect their ability to access the platform may inquire about a possible refund for the duration of the disruption.
Trial Period Non-Conversion: Users who signed up for a trial subscription and did not convert to a paid subscription may be eligible for a refund of amounts charged, provided they meet the trial's specific conditions.
Technical Issues: Users facing persistent technical difficulties that prevent access to essential features of the service may qualify for a review regarding potential refunds related to their subscription fees.
Billing Error Review: While not implying wrongdoing, users can seek clarification on charges that seem inconsistent with their subscribed services, which may lead to adjustments or potential refunds.
It is recommended to review the specific terms of service associated with your subscription and contact Bastter Blue support for detailed inquiries about eligibility for refunds.
Step-by-Step Process to Request Your Bastter Blue Refund Like a Pro
If you purchased through BastterBlue.com:
Log in to your Bastter Blue account on the website.
Navigate to the Account Settings section.
Select Billing Information from the menu.
Locate the Recent Transactions area and find the charge you want refunded.
Click on the Request Refund link next to the transaction.
In the message box, mention that the subscription renewed without notice and emphasize that the account was unused.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Tap on Subscriptions.
Locate your Bastter Blue subscription in the list.
Tap on it and select Report a Problem.
Choose the reason for your request and mention that the subscription renewed without notice.
Submit your request, then check your email for further instructions.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu (three horizontal lines) in the upper left corner.
Select Subscriptions.
Find your Bastter Blue subscription from the list.
Tap Manage, then tap Refund.
In the message section, emphasize that the account was unused, and that you were unaware of the renewal.
Submit the refund request and await confirmation in your email.
If you purchased through Roku:
Visit the Roku website and sign into your account.
Navigate to My Account.
Scroll to the Manage your subscriptions section.
Locate your Bastter Blue subscription and click on it.
Select Request Refund.
In your message, state that the subscription renewed without notice, and make it clear that you didn't use the service.
Complete the request and look for a follow-up email regarding your refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Bastter Blue for Refund
Script
Copy
Subject: Refund Request – Bastter Blue Account [Your Email]
Dear Bastter Blue Support Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund of [Amount] for this billing situation.
I have attached relevant documentation for your reference.
Could you please confirm receipt of this request and the status of the refund within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is under review.
We are evaluating your request, which may take up to 5 business days.
Processing
Your refund is being processed.
The refund will be completed within 3 to 7 business days.
Refunded
Your refund has been successfully issued.
The funds should appear in your account within 3-5 business days.
Partially Refunded
A portion of your refund has been issued.
You will receive the partial amount reflected in your account shortly.
Completed
Your refund process has been finalized.
You can now verify the refund amount in your account.
Canceled
Your refund request has been canceled.
Please contact customer support if you believe this is an error.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Bastter Blue, users often navigate various subscription models and digital services that may lead to refund requests under specific circumstances. Here are some realistic scenarios in which customers successfully claimed refunds:
A user accidentally selected an annual subscription instead of a monthly plan during the sign-up process. After realizing the mistake, they contacted customer support to clarify their subscription status and were able to receive a refund for the difference in cost once the error was confirmed.
One customer experienced a temporary service interruption during a crucial trading day. After reaching out to Bastter Blue’s support team to inquire about the outage, they were informed that their subscription would be extended by one month as a courtesy, effectively refunding the impacted service time.
A user decided to upgrade their subscription to access advanced features but found that the new features did not meet their expectations. After consulting with customer service to discuss their concerns, they opted to revert to their original plan and were granted a pro-rated refund for the unused portion of the upgraded subscription.
During a periodic audit of their subscriptions, a user discovered that they had been charged for a service that was meant to be paused. After reviewing their account history with customer support, the team confirmed the oversight and issued a refund for the billing period in question, allowing the user to seamlessly manage their account.
The Easiest Way to Get a Bastter Blue Refund
If you're frustrated trying to get a refund from Bastter Blue—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Bastter Blue is straightforward and efficient. Here are specific ways to stay updated on your refund progress:
Email Notifications: Look for emails from Bastter Blue regarding your refund. These emails typically contain detailed information about the status of your refund, including approval times and estimated completion dates.
In-App Notifications: Open the Bastter Blue app to check for in-app notifications. You will receive alerts about any changes to your refund status directly in the application, ensuring you have real-time updates.
Account Dashboard: Log into your Bastter Blue account and navigate to the Order History section. Here, you can view all past orders alongside their refund statuses.
Billing Section: In your account settings, under the Billing section, you can find detailed information about pending and completed refunds, including the date processed and the amount refunded.
Refund Progress Details: When checking refund statuses, Bastter Blue provides updates on the stage of the refund process, whether it's pending, approved, or completed, giving you clear insight into your refund's journey.
Customer Support: If you have specific inquiries or need further assistance with your refund, utilize the customer support feature in the app or on the website for personalized help.
FAQ
If you forget to cancel your subscription on time, we generally encourage users to reach out to our support team to discuss their situation. While our policy typically does not allow for refunds in such cases, we are here to assist you and may offer guidance based on your specific circumstances.
Refund processing times can vary based on your bank or payment method, but typically, you can expect to see the refunded amount reflected in your account within 5 to 10 business days after the refund has been initiated. Please check with your financial institution for specific timelines related to your account.
If you notice a charge but do not have an active subscription, please start by checking your account details on the Bastter Blue platform for any overlooked subscriptions. If everything seems in order, reach out to our customer support team with your account information and the charge details for further assistance.
If you're unable to secure a refund directly from Bastter Blue, consider reaching out to their customer service again to ensure all details are reviewed. You may also explore escalating your request within their support system for further assistance. Additionally, reviewing your account details can provide clarity on potential refund options.
If Bastter Blue refuses to issue a refund, you can start by carefully reviewing their refund policy to ensure that your request aligns with their guidelines. Additionally, consider reaching out to their customer support team again for clarification and to discuss your situation further. It's also a good idea to double-check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
Comments (0)