It’s common to overlook the details of subscription billing until an unexpected charge catches you off guard. If you find yourself needing a refund for your Beast 365 Pass, this guide is here to clarify how the refund process works, who qualifies, and the straightforward steps to quickly request your money back. Our goal is to ensure you have all the information you need for a seamless experience, allowing you to focus on enjoying your time at Killington.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Beast 365 Pass account details, including your username and associated email address.
Transaction ID: Locate the transaction ID from your purchase confirmation email, as this is crucial for tracking your refund request.
Purchase Confirmation: Have your original purchase confirmation handy, which includes details of the services purchased under the Beast 365 Pass.
Refund Policy Review: Familiarize yourself with Beast 365 Pass's specific refund policy on their website to ensure your reason for requesting the refund falls within their guidelines.
Service Usage Details: Gather information on how you utilized the pass, including dates of access, as this can support your claim for a refund.
Reason for Refund: Prepare a clear and concise statement detailing your reason for the refund request, as this may need to be provided in your application.
Contact Method: Decide on your preferred method of contact (email or phone) in case further information is required for processing your refund.
Documentation of Issues: If applicable, collect any screenshots or documentation of issues encountered while using the pass that may support your case for a refund.
Proof of Payment: Have a copy of your payment method's statement showing the charge for the Beast 365 Pass, which can aid in resolving disputes.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-10 working days
Debit Card
5-10 working days
PayPal
3-5 working days
Gift Card
2-4 working days
Check
10-15 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Beast 365 Pass
The Beast 365 Pass from Killington Resort provides users access to a variety of outdoor recreational activities across multiple seasons, encompassing skiing, snowboarding, and mountain biking. Understanding your rights as a pass holder, especially in relation to refunds, is important in managing your account and ensuring you receive the services you expect. Refund eligibility for the Beast 365 Pass is determined by specific circumstances associated with your account and usage of the pass.
Below are situations that may qualify for a refund related to your Beast 365 Pass:
Severe Weather Conditions: If weather conditions lead to the closure of resort operations for an extended period, you may explore your options for a refund, particularly if it impacts the overall availability of services associated with the pass.
Injury or Illness: If an injury or illness prevents you from using the pass for a significant duration, you may be eligible for a refund or credit based on your circumstances and the length of time affected.
Pass Upgrade or Transfer: If you wish to upgrade to a different pass type or transfer your pass to another individual, specific policies may apply that allow for associated refund eligibility during the transition process.
Program Changes: If there are major changes to the services or features offered with your Beast 365 Pass that significantly affect your experience, you might consider whether any adjustments are possible in terms of your payment or the terms of your pass.
For comprehensive information regarding refunds, it is recommended to consult Beast 365 Pass's terms and conditions or reach out to their customer service for personalized assistance related to your specific situation.
Step-by-Step Process to Request Your Beast 365 Pass Refund Like a Pro
If you purchased through Beast 365 Pass.com:
Visit killington.com and scroll to the bottom of the page.
Click on "Contact Us".
Select "Customer Service" from the options provided.
Fill out the contact form with your account details, including email address and membership ID.
In the message section, mention that you are seeking a refund for your Beast 365 Pass and explain any relevant circumstances, such as an unexpected renewal or that the account was unused for the billing cycle.
Submit the form and wait for a confirmation email regarding your request.
If you purchased through Apple (App Store):
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select "Subscriptions".
Find the Beast 365 Pass subscription and tap on it.
Scroll down and select "Report a Problem".
Follow the prompts to specify the issue, emphasizing that the subscription renewed without notice.
Submit your request, providing any additional details as needed.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) in the upper left corner.
Select "Subscriptions".
Find the Beast 365 Pass and tap on it.
Select "Cancel Subscription" to stop future billing.
After cancellation, return to the subscription page and tap on "Report a Problem".
Choose your issue and mention that your account was unused during the billing cycle.
Submit the form and wait for the confirmation of your refund decision.
If you purchased through Roku:
Navigate to the Roku home screen.
Scroll down and select "Streaming Channels".
Click on "Manage subscriptions" under your account settings.
Locate your Beast 365 Pass subscription and select it.
Choose the option to Cancel Subscription.
After cancellation, go to the support page on the Roku website.
Fill out the request form, indicating that you seek a refund and clarify any details, such as a lack of usage or an unexpected renewal.
Submit and await a response from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation to assist with this request.
Please confirm receipt of this request and the status of my inquiry within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but is awaiting approval.
Your refund request is under review. It typically takes 1-3 business days to process.
Processing
Your refund is currently being processed by our team.
Please allow up to 5 business days for the refund to appear in your account.
Refunded
Your refund has been successfully issued to your original payment method.
You should see the refunded amount reflected in your account shortly.
Partially Refunded
A portion of your initial payment has been refunded.
Check your transaction summary for details on the amount refunded.
Completed
The refund process has been finalized.
Your refund status is complete, and no further action is needed from you.
Canceled
Your refund request has been canceled.
If you wish to proceed with a refund, please submit a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Beast 365 Pass, users occasionally encounter situations that lead them to seek refunds, often related to the nature of their subscription services and usage patterns. Below are some specific scenarios where users successfully claimed refunds:
Subscription Change: A user realized that they had selected the wrong subscription tier while renewing their Beast 365 Pass. After reaching out to customer support, they were able to clarify their intended selection, leading to a swift refund for the previous tier and a smooth transition to their desired plan.
Seasonal Closure: A customer planned a winter trip but had to cancel due to unforeseen weather conditions. They contacted Beast 365 Pass to discuss potential refunds for unused days on their pass. After verifying the closure dates, customer support promptly issued a refund for the affected days, ensuring the user felt valued during their experience.
Account Downgrade: A user found that their skiing plans had changed unexpectedly and opted to downgrade their pass to a more economical option. Upon notifying Beast 365 Pass a few days after their billing date, they successfully received a refund for the difference in subscription fees, helping them adjust their account to better fit their current needs.
Billing Clarification: A customer noticed a charge that didn’t align with their expectations. After reaching out to Beast 365 Pass for clarification, they confirmed the charge was due to an additional add-on they had selected. With customer support's assistance, they were able to remove the add-on and receive a refund, reflecting their updated account preferences.
The Easiest Way to Get a Beast 365 Pass Refund
If you're frustrated trying to get a refund from Beast 365 Pass—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status for the Beast 365 Pass is straightforward and efficient. To stay updated on your refund, here are some specific tips tailored to Beast 365 Pass handling of refund communications and tracking:
Email Notifications: Keep an eye on your inbox for emails from Beast 365 Pass. They will send you updates regarding your refund status, including confirmation once the refund has been processed. Make sure to check your spam folder if you don’t see updates in your inbox.
Mobile App Notifications: If you have the Beast 365 Pass mobile app, enable push notifications to receive instant updates about your refund. The app will alert you to any changes in your refund status, allowing you to stay informed in real-time.
Account Dashboard: Log in to your Beast 365 Pass account through the website. Navigate to the Order History section where you can view detailed information about your past purchases and the status of your refund.
Billing Section: Visit the Billing section of your account settings to find specific details regarding any refunds. This area will outline the expected timeline for your refund and any relevant transaction details.
Refund Progress Information: Once you've initiated a refund, you will be able to track its progress. Beast 365 Pass provides updates such as "Refund Requested", "Processing", and "Refund Completed" in the Order History section, ensuring you know exactly where your request stands.
Customer Support: If you have any questions or concerns about your refund, contact Beast 365 Pass customer support through the in-app chat feature or their dedicated support email. They can provide personalized assistance and updates regarding your refund status.
FAQ
If you forgot to cancel your Beast 365 Pass before the deadline, unfortunately, refunds cannot be issued for missed cancellations. We recommend reviewing our cancellation policy closely for future reference, and feel free to reach out to our customer service team for assistance or clarification.
Refund processing times for the Beast 365 Pass typically take 5-10 business days. However, the exact duration may vary depending on your financial institution's processing policies. Please check with your bank for more specific information on when the funds will be available.
If you see a charge for the Beast 365 Pass but do not have an active subscription, please check your account settings on the Killington website to confirm your subscription status. If you still believe there is an issue, contact customer support for assistance, and they will help clarify the charge.
If you are unable to secure a refund directly from Beast 365 Pass, consider reaching out to customer service again for additional assistance. You may also escalate your request within their support system to ensure it is thoroughly reviewed. Additionally, reviewing your account details may provide further insights on your eligibility for a refund.
If your request for a refund from the Beast 365 Pass is not granted, you may want to review the refund policy outlined on their website to ensure all guidelines were followed. Additionally, reaching out to their customer support team again can help clarify any concerns and provide further assistance. Checking your account details to confirm the status of your request might also be beneficial.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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