How to Request A beautiful Refund

• Order Number: Have your unique order number ready, which is usually found in the confirmation email from beautiful.
• Transaction ID: Locate your transaction ID associated with the payment for a quick reference.
• Account Information: Be prepared to provide your account email or username used to place the order.
• Product Details: List the specific products you are requesting a refund for, including item names and quantities.
• Reason for Refund: Clearly outline your reason for requesting the refund, as required by beautiful's policy.
• Photos or Evidence: If applicable, gather any images or documentation that support your refund request (e.g., damaged items).
• Return Tracking Information: If returning items, have the tracking number available to confirm the return shipment.
• Previous Correspondence: Compile any previous emails or communications regarding your refund to expedite the process.

At beautiful, we offer a range of products designed to enhance your beauty routine, including skincare and makeup items. Understanding your rights in regard to refunds is important for maintaining a positive shopping experience. Our refund policy is tailored to ensure that you feel confident in your purchases. Below are specific situations where users may qualify for a refund based on their circumstances:

• Defective or Damaged Products: If you receive a product that is defective or damaged upon arrival, you may be eligible for a refund. In such cases, it is recommended to report the issue promptly so we can assist you in returning the item.
• Incorrect Item Received: If the item you receive is not what you ordered, you might qualify for a refund. Please contact us to initiate a return and discuss the discrepancy.
• Allergic Reactions: If you experience an allergic reaction from a product purchased from beautiful, you may be eligible to return the item for a refund. Documenting your experience will help facilitate the process.
• Subscription Services: For users of our subscription services, there may be situations where you can request a refund if you have not used the products or services during your billing cycle. It is recommended to review your account usage to determine eligibility.
• Returns within Permitted Timeframe: Any item returned in accordance with our stated return timeframe may qualify for a refund. Check the specific details on our return policy to ensure your item is eligible.

For any refund requests, please refer to our customer service to assist you based on your individual situation. We are committed to providing a satisfactory resolution for your inquiries.

At beautiful, we understand that sometimes things don’t go as planned. Here are some real user scenarios where customers successfully claimed refunds based on their unique experiences:

• Delayed Custom Makeup Order: A customer ordered a custom makeup set for a special occasion, but due to unexpected shipping delays, it did not arrive in time. After reaching out to beautiful's support team, they received a full refund for the order, allowing them to select alternative products at a local store for their event.
• Subscription Plan Change: A customer initially signed up for a comprehensive beauty subscription plan but later realized it included products that didn’t align with their skincare needs. Upon contacting beautiful’s customer service for clarification, they were assisted in downgrading to a more suitable plan and received a refund for the prorated amount of the original subscription.
• Account Misunderstanding: A user noticed a charge on their account after they thought they had canceled their subscription. After a quick call to beautiful’s support, they learned about the billing cycle and received a refund for the charge that was made prior to the cancellation date.
• Gift Card Limit Reached: A customer received a gift card for their birthday but found it wasn't loading properly on their account. Beautiful's support team promptly issued a refund for the unused balance after troubleshooting the issue and confirming it was a technical glitch.

Tracking your refund status with Beautiful is straightforward and user-friendly. To stay updated on your refund process, follow these tips:

• Check Your Email: Beautiful sends immediate email notifications regarding your refund status. Look for emails titled "Refund Update" that will inform you about the approval and the estimated timeline for your refund.
• Use the Beautiful App: If you have the Beautiful mobile app, head to the "Orders" section to get real-time updates on your refund. The app will notify you of any changes or updates directly through in-app notifications.
• Visit Your Account Dashboard: Log in to your Beautiful account and navigate to the "Order History" tab, where you can find detailed information about your refund. This section will show you the current status, whether it's pending, processed, or completed.
• Access the Billing Section: The billing area of your account provides a comprehensive overview of all transactions, including refunds. You can check here for any pending amounts that may still be processing.
• Stay Updated on Estimated Timelines: Each email and in-app notification about your refund will include an estimated completion date. Be sure to note this, as it gives you an idea of when to expect your funds back.
• Customer Support for Queries: If you're uncertain about your refund status, reach out to Beautiful's customer support through the live chat feature on our website. They can give you specific updates and guidance regarding your request.