Many users find themselves surprised by unexpected charges when they least expect it, often after an automatic subscription renewal. This guide aims to clarify how refunds work on betterup.com, including eligibility criteria and the simple steps to request your money back swiftly. With this helpful information at your fingertips, you can navigate the refund process with confidence and ease.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address associated with your BetterUp account.
Transaction Details: The specific date and amount of the transaction you are requesting a refund for.
Reason for Refund: A clear explanation for why you are requesting a refund, including details about service quality or dissatisfaction.
Session Details: Any relevant details about the coaching sessions, such as dates, coaches' names, and session content that contributed to your decision.
Proof of Payment: A copy of your payment receipt or transaction notification from your bank or credit card statement showing the BetterUp charge.
Previous Communication: Any previous communication regarding this issue, including emails or support tickets submitted to BetterUp.
Cancellation Confirmation: If applicable, confirmation of cancellation of your subscription or service that may support your request for a refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
Immediate to 3 working days
Debit Card
3-5 working days
ACH Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from betterup.com
At BetterUp, users have specific rights relevant to their subscription services. Depending on individual circumstances, users may be eligible for a refund based on their engagement with the platform and how their subscription is managed. BetterUp is committed to providing clarity and support for users seeking information regarding refunds.
The following situations may qualify for users to explore potential refunds:
Service Disruption: If a user experiences significant service disruption or unavailability of scheduled coaching sessions, they might be eligible for a refund for the affected period.
Subscription Cancellation: Users who decide to cancel their subscription before the next billing cycle may inquire about a prorated refund for any unused time, depending on the terms of their subscription.
Coaching Session Issues: If a coaching session does not meet the outlined expectations or if there are issues with appointment scheduling, users may reach out to BetterUp to discuss possible resolutions, including refunds for specific sessions.
Account Management Queries: Users facing challenges with their account management, such as changes in user profile or coaching preferences, may also explore eligibility for refunds as they adjust their subscription plan.
It is recommended that users consult BetterUp's customer support for personalized guidance regarding their specific situations and to determine if they might qualify for a refund.
Step-by-Step Process to Request Your betterup.com Refund Like a Pro
If you purchased through betterup.com:
Visit zoyawellbeing.com and log into your account.
Navigate to the Account Settings section, typically found in the profile dropdown.
Click on Billing Information or Subscriptions.
Identify the current subscription and select the option to request a refund.
In the refund request form, clearly state that the subscription renewed without prior notice.
Emphasize that the account was unused since the last billing cycle.
Submit the form and await a confirmation email regarding your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions from the list available.
Find and tap on the betterup.com subscription.
Select Cancel Subscription and follow the prompts to finalize.
Return to the App Store and open your account by tapping on your profile icon.
Scroll down to Purchased and locate the subscription.
Click on Report a Problem next to the subscription.
Select Billing Issues and mention that the subscription renewed automatically without notification.
Submit the request and check for follow-up notifications from Apple.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon located at the top right corner.
Select Payments and Subscriptions.
Tap on Subscriptions and find your betterup.com subscription.
Choose Cancel Subscription and confirm your cancellation.
Open the Google Play Help Center in your browser.
Look for Request a refund and click on it.
Select the subscription you want refunded and specify that the subscription was renewed unexpectedly.
List that the account has been unused since the last charge.
Submit your refund request and monitor your email for updates.
If you purchased through Roku:
Access your Roku account on a web browser.
Navigate to the Manage Your Account section.
Find the Subscriptions or Billing section.
Identify your betterup.com subscription and select it.
Go to More Actions and choose Refund Request.
In the refund form, indicate that the subscription renewed without notice.
State that the account has been unused since the renewal.
Submit the request and review your emails for confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
My name is [Your Name], and I am contacting you regarding my account associated with the email address [Your Email]. I would like to address a billing situation that occurred on [Billing Date]: [describe reason].
Therefore, I would like to request a refund for the amount of [Amount].
If necessary, I have attached documentation to support my request.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is not yet reviewed.
You will receive an update within 3-5 business days.
Processing
Your refund is currently being processed by our team.
Please allow an additional 5-7 business days for the refund to complete.
Refunded
The refund has been issued to your original payment method.
You should see the funds in your account within 3-5 business days.
Partially Refunded
Some of your payment has been refunded.
You will receive the partial amount in your account shortly.
Completed
The refund process is complete and no further action is required.
Thank you for your understanding throughout the process.
Cancelled
Your refund request has been cancelled by request or may be ineligible.
If you believe this is an error, please contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At BetterUp, users often seek assistance with their subscription plans and billing inquiries. Here are some realistic scenarios where users successfully claimed refunds:
Change in Coaching Needs: A user realized midway through their subscription that they required a different type of coaching than initially provided. After discussing their new goals with customer support, they were able to receive a prorated refund for the days not utilized, while simultaneously upgrading to a new coaching plan that better suited their needs.
Accidental Subscription Renewal: A user accidentally left their subscription set to auto-renew when they intended to pause it for a few months. Upon contacting BetterUp’s support team and explaining the situation, they were granted a full refund for the recent charge, with guidance on how to adjust their subscription settings moving forward.
Scheduling Conflicts: A user discovered that their schedule changed dramatically, making it difficult to meet with their coach regularly. After reaching out to customer support to clarify their options, they were able to cancel their existing plan and receive a refund for the remaining sessions that could not be utilized, ensuring they felt supported during their transition.
Program Misunderstanding: A user enrolled in a specific leadership development program but found that it did not match their expectations based on the description. After providing feedback and discussing their concerns with customer support, they were offered a refund for the portion of the program not completed, allowing them to explore different resources that better aligned with their goals.
The Easiest Way to Get a betterup.com Refund
If you're frustrated trying to get a refund from betterup.com—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status on BetterUp is a straightforward process, tailored to keep you informed every step of the way. Here are some efficient ways to stay updated:
Email Notifications: After initiating a refund, keep an eye on your email. BetterUp sends updates through email, including confirmation when your refund is processed and information about the status of your request.
In-App Notifications: If you use the BetterUp mobile app, check for in-app notifications. Alerts will appear on your dashboard regarding any changes to your refund status, ensuring you are kept informed.
Account Dashboard: Log in to your BetterUp account and navigate to the Billing section of your account settings. Here, you can view your recent transactions and see the status of your refund directly in your order history.
Order History: In the Order History section, not only can you view past transactions, but you can also see detailed information about refunds, including the date initiated and expected processing timelines.
Refund Progress Tracking: BetterUp provides clear tracking of your refund progress through your account. You can typically see whether it is pending, completed, or if there are any issues that need attention.
Customer Support: If you need further clarification on your refund, the BetterUp support team can assist. Reach out via the help section in your app or website for personalized assistance on your refund inquiries.
FAQ
BetterUp typically does not offer refunds for users who forget to cancel their subscription before the renewal date. However, it's always a good idea to reach out to their customer support team directly, as they may be able to provide assistance or alternative options based on individual circumstances.
Refund processing times can vary depending on your financial institution, but generally, you can expect to see the refunded amount appear in your account within 5 to 10 business days. It may take longer during peak periods or due to bank processing delays.
If you see a charge but don't have an active subscription, first, check your email for any recent communication from BetterUp regarding your account status. If you're still unsure, please contact BetterUp's customer support for assistance, providing them with the details of the charge to help resolve the issue.
If you are unable to obtain a refund directly from betterup.com, consider reaching out to their customer service again for further clarification or assistance. You might also want to escalate your request within their support system if you believe additional review is warranted. Additionally, reviewing your account details and agreement may provide insight into available options.
If BetterUp refuses to issue a refund, you may want to review their refund policy to understand their guidelines better. Additionally, consider reaching out to their customer support team again to clarify your situation or inquire about possible alternatives. Checking your account details for any relevant information or updates could also provide insight on your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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