Many users often overlook billing until an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to help you navigate the refund process with Bi Ferry, providing clarity on who qualifies for a refund and outlining the steps to request your money back efficiently. Our aim is to make the refund experience smooth and straightforward, so you can quickly resolve any billing concerns and get back to enjoying your travels.
What You Should Prepare Before Applying For Refund
Booking Reference Number: Locate your unique booking reference, which is provided in your confirmation email.
Date of Travel: Clearly note the scheduled date and time of the ferry service you are requesting a refund for.
Payment Method: Have details of the payment method used, including the last four digits of the credit/debit card.
Proof of Purchase: Retain a copy of your confirmation email or ticket receipt as evidence of your booking.
Cancellation Policy Review: Familiarize yourself with Bi Ferry's cancellation policy to understand eligibility for refunds.
Contact Information: Ensure you have your contact details ready for follow-up communications.
Reason for Refund: Be prepared to provide a brief explanation for the refund request, particularly if it relates to service disruption or cancellation.
Account Details: If you have an account with Bi Ferry, ensure your login information is available to assist with any queries or processing needs.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
Debit Card
5-7 working days
PayPal
4-6 working days
Cash (issued in person)
Immediate
Check
10-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Bi Ferry
At Bi Ferry, users enjoy the flexibility to adjust their travel plans, which includes certain rights related to refunds. The ferry service provides transportation to Block Island, and while cancellations and changes are a natural part of travel, specific criteria determine eligibility for refunds.
Refund eligibility may be applicable in the following situations:
Weather-Related Cancellations: If a ferry service is canceled due to severe weather conditions, customers may be eligible for a full refund or credit for future travel.
Service Interruptions: If a scheduled ferry is canceled or significantly delayed not due to user actions, refunds or alternative travel arrangements might be offered.
Ticket Changes: If users require to change their travel dates, they may qualify for a refund or a credit to apply toward a future trip, depending on the time of change and the fare class of the ticket purchased.
Group Reservations: For group bookings, adjustments and potential refunds may be available if the group is unable to travel due to unforeseen circumstances, such as a major event affecting travel plans.
Customers are encouraged to review the specific terms and conditions associated with their tickets, as they outline the particular eligibility criteria for refunds and adjustments related to travel plans.
Step-by-Step Process to Request Your Bi Ferry Refund Like a Pro
After cancellation, go to the Support section of Roku's website.
Navigate to the Contact Us page.
Submit an inquiry and state your refund request regarding your recent charge.
In your message, highlight that the account has been inactive or that renewal was unexpected.
Wait for Roku's response regarding your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Bi Ferry for Refund
Script
Copy
Subject: Refund Request – Bi Ferry Account [Your Email]
Dear Bi Ferry Customer Service,
I hope this message finds you well.
I would like to bring to your attention the following billing situation: [describe reason]
I would like to request a refund of [Amount].
Attached to this email, you will find any relevant documentation supporting my request.
Please confirm receipt of this request and the status of my refund within 3-5 business days.
Thank you for your assistance.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet reviewed.
Your request is in the queue for processing, and you should expect an update soon.
Processing
Your refund is being reviewed and processed by our team.
Generally takes 3-5 business days. You'll receive a confirmation once it's completed.
Refunded
Your refund request has been approved and the amount has been refunded.
The funds should appear in your account within 5-10 business days, depending on your bank.
Partially Refunded
A portion of your refund request has been granted, while the rest was not approved.
Check your transaction details to see the refunded amount. The remaining amount will not be refunded.
Completed
The refund process has been fully completed.
You will receive a final confirmation email, and funds should be expected based on the refund type.
Canceled
Your refund request has been canceled.
This may occur if the request was made after the cancellation deadline. Please review cancellation policies.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Bi Ferry, users may encounter various situations where refunds can be successfully claimed. Here are some real user scenarios that illustrate common circumstances:
Schedule Changes Due to Weather: A traveler had booked a ferry trip to Block Island but was informed on the day of travel that services were disrupted due to inclement weather. By contacting customer support promptly, they were able to receive a full refund for their ticket as the cancellation was out of their control.
Accidental Booking for Incorrect Date: A family intended to visit Block Island but mistakenly booked their ferry tickets for the wrong date. Upon realizing the error, they reached out to Bi Ferry's customer service, explaining the situation. The team assisted them in receiving a refund for the incorrectly dated tickets, allowing the family to rebook for the correct date.
Group Booking Adjustments: A group traveling together faced a last-minute change in plans where a few members could no longer join the trip. They contacted Bi Ferry to discuss their options for refunding the unused tickets. The support staff was able to process refunds for the tickets of the members who were unable to travel, ensuring a smooth resolution for the group.
Service Interruption Notification: A user received notification from Bi Ferry about an upcoming maintenance period that would affect their travel schedule. Since the user could not travel as planned during the maintenance, they reached out to request a refund for their tickets. Bi Ferry promptly issued a refund, understanding the inconvenience it caused the user.
The Easiest Way to Get a Bi Ferry Refund
If you're frustrated trying to get a refund from Bi Ferry—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Bi Ferry is straightforward and user-friendly. Here’s how you can efficiently monitor your refund throughout the process:
Check Your Email: Bi Ferry sends automated email updates regarding your refund status. Look for messages from support@blockislandferry.com, as these will contain important information and updates.
Use the Bi Ferry Mobile App: If you booked your tickets through the Bi Ferry mobile app, you can easily check your refund status in the 'My Tickets' section. Simply open the app, navigate to this section, and view your transaction history for detailed refund updates.
Access Your Account Dashboard: Log in to your account on blockislandferry.com and go to the 'Order History' section. Here, you can find a comprehensive record of your purchases along with their respective refund statuses.
Billing Section Insights: In your account settings under the 'Billing' tab, you can track any pending or completed refunds. This section will provide information on the amount refunded and the original transaction date.
Customer Support Notifications: If your refund is taking longer than expected, Bi Ferry's customer support may send notifications directly to your email or app. Keep an eye out for additional instructions or status updates from them.
FAQ
Unfortunately, if you forget to cancel your ferry reservation within the designated time frame, a refund may not be possible according to our policy. We recommend reviewing the cancellation guidelines to ensure you understand the time limits. If you have further questions, please feel free to reach out to our customer service team for assistance.
Refunds from Block Island Ferry typically take 5 to 10 business days to process and appear in your account, depending on your bank's processing times. Please keep in mind that during peak seasons, this may extend slightly due to higher transaction volumes.
If you see a charge but do not have an active subscription, please first check your account for any prior bookings or transactions that may have been made. If you believe the charge is incorrect, we recommend contacting our customer service team directly for assistance in clarifying the charge and resolving any issues.
If you're unable to obtain a refund directly from Bi Ferry, consider reaching out to their customer service again for further clarification or assistance. You can also explore escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details and transaction history may help provide context for your request.
If Bi Ferry refuses to issue a refund, it may be helpful to carefully review the refund policy on their website to understand the conditions and requirements. Additionally, consider reaching out to their customer support team again for clarification or further assistance. Verifying your account details and the specifics of your transaction may also provide insight into the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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