How to Request A BIG & Little's Refund

• Order Number: Ensure you have your unique order number from your recent purchase.
• Receipt or Order Confirmation: Have a copy of your digital receipt or order confirmation email readily available.
• Date of Purchase: Note the date you made the purchase to assist in locating your order.
• Method of Payment: Be prepared to provide details about how you paid for your order (credit card, digital wallet, etc.).
• Item(s) Returned: Clearly identify which item(s) you are requesting a refund for, including any toppings or variations specified in your order.
• Condition of Item: If applicable, be ready to describe the condition of the item received (e.g., not as described, damaged).
• Photographic Evidence: Take and attach clear photos of the item received if it was incorrect or damaged.
• Reason for Refund: Provide a concise explanation for why you are requesting the refund (e.g., order mistake, quality issue).
• Shipping Information: If items were shipped, include tracking numbers if available and details about shipping conditions.
• Contact Information: Ensure your phone number and email address are current for follow-up communication.

*Working days are Monday to Friday, and don't include public holidays.

At BIG & Little's, we understand that our customers may occasionally seek clarification regarding their rights related to refunds. Our goal is to provide high-quality food and service, and we strive for customer satisfaction. Eligibility for refunds can depend on various factors related to the type of order, circumstances surrounding the service received, and compliance with our established policies.

The following situations may qualify for a refund consideration at BIG & Little's:

• Order Incorrectness: If an order is delivered with incorrect items or missing components, customers may be eligible for a refund or adjustment based on their specific situation.
• Food Quality Issues: In cases where food quality does not meet expectations—such as it being undercooked or not prepared according to specifications—customers may submit their concerns for review.
• Time-Related Concerns: If an order arrives significantly later than the expected delivery time, a customer might be eligible for a resolution or refund, depending on the cause of the delay.
• Service Issues: Instances of poor service can be addressed, and customers may inquire about potential resolutions which could include refunds or discounts on future orders.
• Allergies and Special Requests: If any specific dietary requirements that were stated during the ordering process were not met, a customer may inquire about eligibility for a refund based on their specific needs.

For any refund inquiries, please refer to our customer service for guidance and assistance in evaluating your particular circumstances. Your satisfaction is important to us, and we are committed to listening to your feedback.

At BIG & Little's, customer satisfaction is paramount, and we strive to ensure that any issues regarding billing or orders are resolved effectively. Here are some real user scenarios illustrating successful refund claims:

• Order Mistake: A customer accidentally ordered two of the same specialty burger instead of one. After contacting customer support, they were able to resolve the issue promptly and received a refund for the extra item, allowing them to enjoy their meal without overspending.
• Item Availability: A customer placed an order for a unique sandwich that was unexpectedly out of stock. After reaching out to BIG & Little's, they were informed about the situation and received a full refund for their purchase, ensuring no inconvenience was felt during their experience.
• Catering Event Changes: An event organizer needed to adjust their catering order due to a change in guest count. After discussing their needs with customer service, they were able to modify their order and received a refund for the reduced number of meals, making the process smooth and accommodating.
• Subscription Clarifications: A customer had questions regarding their recurring subscription order for sauces and seasonings. When they realized they wanted to suspend their subscription temporarily, customer service guided them through the process and issued a refund for the upcoming charge, enhancing their experience with the service.

Tracking your refund status at BIG & Little's is designed to be straightforward and convenient. By utilizing our dedicated systems, you can stay updated about your refund progress effortlessly.

• Email Notifications: Make sure to check your email regularly. BIG & Little's sends automatic updates regarding your refund status. Look for emails with the subject line "Refund Update" to stay informed about any changes or confirmations.
• In-App Notifications: If you have our mobile app, you will receive real-time notifications regarding your refund status. Ensure that notifications are enabled in your app settings to receive timely updates.
• Account Dashboard: Log into your account on bigandlittleschicago.com and navigate to the Order History section. Here, you can view details about your recent orders as well as the current status of any refunds initiated by you.
• Billing Section: For a more detailed view, check the Billing section under your account settings. This area provides insights into pending refunds and any relevant information related to the transaction.
• Clear Refund Progress Updates: During the tracking process, BIG & Little's provides transparent updates. You will see key milestones such as when the refund was initiated and when it has been processed, making it easy to follow along.
• Customer Support Access: If you have any questions or need further assistance, don't hesitate to reach out to our customer support team via the app or website. They can provide additional information on your refund status.