It's common for users to overlook billing details until an unexpected charge catches their attention—such as an automatic subscription renewal. This guide is designed to clarify how refunds work at Big Air Auburn, detailing eligibility and providing step-by-step instructions for requesting a swift refund. Our goal is to ensure you have a clear understanding of the process, making it easy to recover your funds when needed.
What You Should Prepare Before Applying For Refund
Reservation Details: Have your booking confirmation number readily available.
Contact Information: Ensure you have the email address and phone number associated with your Big Air Auburn account.
Transaction History: Check your bank statement or credit card invoice for the exact charge from Big Air Auburn to reference in your request.
Reason for Refund: Clearly outline the reason for your refund request, referencing specific circumstances like cancellations, no-shows, or issues experienced during your visit.
Photo Evidence: If applicable, gather any photographic proof of issues encountered that warrant the refund (e.g., damaged equipment, overcrowding).
Signature Waivers: If you signed any waivers during your visit, be prepared to reference or provide information about those waivers.
Timeframe: Be aware of the refund policy timeframe specified by Big Air Auburn to ensure your request is timely.
Communication Records: Collect any previous correspondence regarding your booking, including emails or chats with customer service.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Cash
Immediately
Gift Card
3-5 working days
Online Booking (Bank Transfer)
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Big Air Auburn
At Big Air Auburn, users have specific rights regarding refunds based on the nature of the services provided and the circumstances surrounding their bookings or participation. Refund eligibility typically depends on the timing and conditions under which reservations or services are utilized. Below are several common scenarios in which users may qualify for a refund:
Cancellations due to Illness or Emergencies: If a user is unable to attend due to unforeseen circumstances such as illness or personal emergencies, they may be eligible for a refund, depending on the notice provided.
Event Cancellation: Should an event be canceled by Big Air Auburn for any reason, customers will typically receive a full refund for their booking.
Injury During Activity: If a user is injured during a session at Big Air Auburn and cannot complete their experience, they might qualify for a partial refund or credit towards a future visit, depending on the circumstances.
Group Rate Adjustments: If a group reservation is made and the number of participants changes significantly prior to the date of the event, users may inquire about adjusting the pricing or eligibility for refunds based on the revised group size.
Incorrect Booking: If there is an issue with the booking that prevents attendance, such as a mistaken date or time that was confirmed through the website or booking system, users may be eligible for assistance in resolving the situation, which could include a refund.
It is always advisable for users to check the specific terms and conditions associated with their booking, as well as to reach out to customer service for any inquiries regarding refund eligibility based on their individual situations.
Step-by-Step Process to Request Your Big Air Auburn Refund Like a Pro
Navigate to the Account section in the upper right corner.
Select Subscriptions to view your membership details.
Locate the subscription you wish to refund and click on Manage.
Look for an option that says Request Refund or Contact Support.
If prompted to contact support, click on the Contact Us link to access the support form.
In the message, mention that the subscription renewed without notice or that you have not utilized the account.
Submit your request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the subscription for Big Air Auburn and tap on it.
Select Cancel Subscription if required.
Tap on Report a Problem in the subscription details.
Choose the option for Request a Refund.
In your message, state that the subscription renewed unexpectedly and emphasize your desire for a refund.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Select the Menu (three horizontal lines) located on the top left.
Tap on Subscriptions and find your Big Air Auburn subscription.
Select Cancel Subscription if necessary.
Visit the Google Play Help Center in your browser.
Navigate to the section on Requesting Refunds.
Fill out the refund request form, mentioning that the account was not used and you are seeking a refund.
If you purchased through Roku:
Go to the Roku Channel Store and log into your account.
Select My Account from the top menu.
Click on Manage Subscriptions.
Locate your Big Air Auburn subscription and select Cancel Subscription.
To request a refund, click on Contact Support.
Fill in the support form and mention that the subscription renewed without prior notification.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Big Air Auburn for Refund
Script
Copy
Subject: Refund Request – Big Air Auburn Account [Your Email]
Dear Big Air Auburn Team,
I hope this message finds you well.
I am reaching out to discuss a billing situation regarding my account. [describe reason]
I would like to request a refund of [Amount]. If applicable, I have attached documentation to support my request.
Could you please confirm the receipt of this request and provide an update within 3-5 business days?
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
You'll be notified when your request is processed. Typical waiting period: 1-3 business days.
Processing
Your refund is currently being processed by our team.
This stage usually takes 3-5 business days to complete, depending on your payment method.
Refunded
Your refund has been successfully issued back to your original payment method.
You should see the funds back in your account within 5-10 business days, depending on your bank.
Partially Refunded
Only a portion of your original payment has been refunded.
You will receive the partial amount back, which may take 5-10 business days to reflect.
Completed
The refund process is fully completed, and no further action is needed.
Thank you for your patience! Your refund is finalized.
Canceled
Your refund request has been canceled, either by you or by our team.
If you have questions about this status, please contact customer service.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Big Air Auburn, customers often interact with the facility's energetic environment for thrilling activities. However, situations can arise where refunds may be necessary. Here are some real user scenarios illustrating when and how refunds were successfully claimed:
Cancelled Birthday Party: A parent booked a birthday party package for their child but had to cancel due to a scheduling conflict. They contacted customer service, provided the necessary details, and received a full refund as per the cancellation policy.
Weather-Related Closure: A group planned a day of fun at Big Air Auburn but arrived only to find the facility closed due to unforeseen weather conditions. They reached out for assistance and were issued refunds for their tickets without hassle.
Accidental Double Booking: An individual accidentally booked two time slots for the trampoline area on the same day. Upon realizing the mistake, they contacted customer support, who promptly processed a refund for the duplicate reservation.
Membership Cancellation: A customer decided to cancel their monthly membership due to personal reasons. After reviewing their account and submitting the cancellation request, they received a pro-rated refund for the unused portion of their membership fee.
The Easiest Way to Get a Big Air Auburn Refund
If you're frustrated trying to get a refund from Big Air Auburn—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Big Air Auburn is straightforward and designed to keep you informed throughout the process. Here are some efficient ways to stay updated on your refund:
Check Your Email: Big Air Auburn sends automated email notifications regarding your refund status. Be sure to monitor your inbox for updates as they will provide key information, including when your refund request has been initiated and its expected processing time.
Utilize the Mobile App: If you have the Big Air Auburn mobile app, you can easily track your refund status directly from your smartphone. Navigate to the 'Account' section and select 'Order History' to see updates on your refunds.
Visit Your Account Dashboard: Log in to your account on Big Air Auburn’s website and access your dashboard. Under the 'Order History' section, you will find details on all your transactions, including any pending or completed refunds.
Look in the Billing Section: After logging into your account, check the 'Billing' section for transactions related to refunds. This area will detail the status of your refund and any relevant timestamps for processing.
Contact Customer Support for Clarification: If you're not receiving email updates or if the refund status isn't clear, you can reach out to Big Air Auburn’s customer support via chat or phone. They can provide personalized assistance and clarify any points regarding your refund progress.
FAQ
If you forgot to cancel your booking on time at Big Air Auburn, refunds cannot be issued for that reservation. We recommend reviewing our cancellation policy for future bookings to ensure you're aware of the timeframes required for cancellations. Our team is here to assist you with any other questions or concerns you may have.
Refund processing times can vary depending on the payment method used. Typically, once a refund is initiated, it may take 3 to 5 business days for the funds to appear in your account. Please allow this time for your financial institution to process the transaction.
If you see a charge but do not have an active subscription, please check your account details for any recent activity or purchases. If you still have questions, reach out to our customer service team with your account information for assistance in resolving the issue.
If you're unable to secure a refund directly from Big Air Auburn, consider reaching out to their customer service team once more for further assistance. You may also wish to escalate your concern within their support system to ensure your situation receives the appropriate attention. Additionally, reviewing your account details and transaction history could provide useful context when communicating with them.
If Big Air Auburn refuses to issue a refund, it may be helpful to review their refund policy to ensure all conditions are met. You can also reach out to their customer support for further clarification and explore any potential alternatives they might offer. Additionally, checking your account details for any updates on the refund process might provide more information.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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