Many users often overlook billing matters until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to clarify how refunds work with Big Salad, outlining who is eligible and providing step-by-step instructions to help you request your money back efficiently. Whether you're seeking to understand the refund process or need assistance navigating it, we've got you covered with clear and concise information.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: This contains your order details and serves as proof of purchase.
Transaction ID: Locate your unique transaction ID from your receipt or bank statement.
Details of the Issue: Clearly outline the reason for the refund request, such as incorrect order or unsatisfactory product.
Photos of the Product: If applicable, provide photos of the item received, especially if it does not match your expectations or is damaged.
Date of Purchase: Have the exact date when you made your purchase ready, as it's important for the refund timeframe.
Delivery Confirmation: If applicable, provide proof of delivery to confirm when you received the order.
Big Salad Account Information: Ensure you have your account email or username handy for easy identification in their system.
Payment Method Details: Include the payment method used, such as credit card type or PayPal account, for processing the refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Cash
Refund processed immediately
Gift Cards
Refund processed based on issuance policy
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Big Salad
At Big Salad, we understand that users may have questions regarding their rights and eligibility for refunds related to our products and services. As a provider of customizable salads and other fresh meal options, we strive to ensure customer satisfaction. However, there are specific scenarios that can impact refund eligibility.
The following situations may qualify for refunds or adjustments:
Order Issues: If you received the wrong item or if there was an issue with your order’s preparation, you may be able to request a refund or a replacement.
Delivery Problems: In the event that your order was not delivered within the expected timeframe, this may qualify for a refund or credit. Timely delivery is essential to our service.
Subscription Adjustments: For users subscribed to our meal plans, changes in delivery preferences or subscription modifications might affect your billing cycle and eligibility for adjustments based on the new subscription terms.
Quality Concerns: If you experience concerns about the quality of our ingredients upon receipt, reaching out to us within a reasonable time frame may lead to an eligible refund or credit discussion.
It's important to review these scenarios carefully and reach out to Big Salad directly for any specific inquiries regarding your account management or billing concerns. We are dedicated to addressing customer needs and ensuring satisfaction with every meal.
Step-by-Step Process to Request Your Big Salad Refund Like a Pro
If you purchased through BigSalad.com:
Visit the Big Salad website and scroll down to the bottom of the homepage.
Click on the "Contact Us" link.
Choose "Customer Service" from the categories provided.
Fill out the contact form with your membership details.
In the message section, mention that the subscription renewed without prior notice.
State that you have not utilized the benefits of the membership.
Submit the form and await a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select "Subscriptions" from the list.
Locate your Big Salad subscription and tap on it.
Tap "Cancel Subscription" if needed to proceed with the refund request.
Go to the "Report a Problem" website at reportaproblem.apple.com.
Log in with your Apple ID and find the relevant charge.
Click on "Report" next to the charge.
Choose "I’d like to request a refund" in the dropdown.
In the comments, emphasize that you were not notified about the renewal.
Submit your request and wait for a response.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the profile icon in the top right corner.
Select "Payments & Subscriptions."
Tap "Subscriptions" and find your Big Salad subscription.
Tap "Cancel Subscription" to proceed with the refund request.
Visit the Google Play Help website.
Locate the option to request a refund.
Fill out the refund request form, mentioning that the service was renewed without notice.
Submit the form and check for a notification regarding your refund status.
If you purchased through Roku:
Go to your Roku device and navigate to the "Home" screen.
Select "Streaming Channels" and go to "Channel Store."
Find your Big Salad channel and press the '*' button on your remote.
Select "Manage Subscription."
Click on "Cancel Subscription" to proceed with the refund.
Visit the Roku website and log into your account.
Go to "My Account" and locate the "Subscriptions" section.
Click on your Big Salad subscription and select "Request a Refund."
In the provided space, mention that you were not informed about the renewal.
Submit your request and wait for confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Big Salad for Refund
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Subject: Refund Request – Big Salad Account [Your Email]
Dear Big Salad Customer Support,
I am writing to request a refund for my account. The billing situation is as follows: [describe reason]
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your reference.
Could you please confirm receipt of this request and provide an update within 3-5 business days?
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
You will be notified once the refund is being processed. Expect completion within 5 business days.
Processing
Your refund is in the process of being reviewed and issued.
You can expect your funds to be returned shortly, usually within 2-3 business days.
Refunded
The full amount has been successfully refunded to your payment method.
Check your bank account or payment app for the credited amount. This process typically takes 5-7 business days to reflect.
Partially Refunded
A portion of your payment has been refunded.
You will see the partial amount credited back to your account, and will receive a notification explaining the refund amount.
Completed
The refund process has been completed and your funds are with you.
All issues related to your refund have been resolved. You are free to make new orders!
Canceled
Your refund request has been canceled, either by you or by our support team.
If you did not intend to cancel, please reach out to customer service for assistance with your refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Big Salad, customers often navigate various subscription options and menu items, occasionally leading to situations where refunds may be necessary. Below are some real user scenarios illustrating how customers successfully claimed refunds.
Order Mix-Ups: A customer ordered a salad through the Big Salad app but received the wrong item due to a kitchen error. Upon contacting customer support, they provided their order number and received a prompt refund for the incorrect item, along with a discount on their next purchase as a goodwill gesture.
Subscription Adjustments: A user initially signed up for a premium salad subscription plan but realized they needed fewer deliveries. After reviewing their options, they contacted Big Salad to downgrade their plan. The support team processed the change, ensuring that the extra charge for the premium subscription was refunded for the unused portion of the month.
Delivery Issues: A customer ordered a salad for a special occasion, but the delivery was delayed beyond the estimated time. Feeling disappointed, the customer reached out to Big Salad's customer service. They quickly apologized and issued a refund for the delivery fee, ensuring the user felt valued and appreciated.
Account Management Queries: A user noticed an unexpected charge related to their subscription. After checking their account details, they realized it was for an add-on they had forgotten to cancel. They contacted Big Salad support, who verified the situation and issued a refund for the add-on immediately, along with steps to manage their subscriptions more effectively in the future.
The Easiest Way to Get a Big Salad Refund
If you're frustrated trying to get a refund from Big Salad—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Big Salad is a straightforward process, designed to keep you informed every step of the way. Here’s how to efficiently monitor the progress of your refund:
Email Notifications: After initiating a refund request, keep an eye on your email for updates. Big Salad sends confirmation emails once your refund is requested, along with any significant status changes throughout the process.
Account Dashboard: Log into your Big Salad account and navigate to the Order History section. Here, you can view the status of your refund directly linked to the specific order, including any notes on the processing timeline.
In-App Notifications: If you have the Big Salad mobile app, make sure to enable notifications. You will receive real-time updates about your refund status, ensuring you are always in the loop.
Billing Section: Check the Billing section of your account settings. Any adjustments related to your refund will be listed here, providing clarity on when to expect your funds back.
Customer Support: If you have any questions or haven’t received updates, reach out to Big Salad’s customer support via the Contact Us section in the app or website. They can provide personalized information regarding your refund's status.
FAQ
Refunds for orders at Big Salad are generally handled on a case-by-case basis. If you forgot to cancel on time, we recommend reaching out to our customer service team as soon as possible to discuss your situation. We strive to assist our customers and will do our best to find a suitable resolution.
Refunds typically take 3 to 5 business days to process once they have been initiated. The exact timing can vary depending on your financial institution's policies. Please keep in mind that it may take additional time for the refunded amount to appear in your account balance.
If you notice a charge but don't have an active subscription, please check your account for any past orders or trial periods that may have been activated. If you still have questions, reach out to our customer support team with the details of the charge for assistance.
If you're unable to obtain a refund directly from Big Salad, consider reaching out to their customer service again for further assistance. You may also want to escalate your inquiry within their support system to ensure your concern is addressed. Additionally, reviewing your account details can provide clarity on your transaction history and any applicable policies.
If Big Salad refuses to issue a refund, you can start by reviewing their refund policy to ensure you understand the criteria for refunds. Additionally, consider reaching out to customer support again for clarification or further assistance. It may also be useful to check your account details or transaction history for any relevant information.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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