Billing matters often slip our minds until an unexpected charge prompts us to take notice, especially when an automatic subscription renews without warning. This comprehensive guide will illuminate how Big Shotz refunds operate, outline eligibility criteria, and provide step-by-step instructions for requesting a swift refund. We're here to ensure you have all the information you need for a smooth resolution.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Gather your order confirmation email that was sent to you after your purchase at Big Shotz.
Transaction ID: Locate the unique transaction ID associated with your purchase to expedite the refund process.
Payment Method Details: Have your payment method details handy, such as the last four digits of your credit card or your PayPal email.
Order Date and Time: Note the specific date and time of your order to assist in identifying your transaction.
Original Receipt: Ensure you have the original receipt or proof of purchase, either digital or physical, as this may be needed for verification.
Photographs (if applicable): If you are returning an item, take clear photographs of the item as received, especially if it is damaged or incorrect.
Refund Reason: Be prepared to provide a specific reason for your refund request to assist with their refund evaluation process.
Big Shotz Account Details: If applicable, have your account details ready, including any membership or loyalty account information you may have.
Email Correspondence: Retain any email correspondence regarding your order or refund inquiries to reference during the refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Gift Card
Immediate to 1 working day
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Big Shotz
At Big Shotz, we appreciate our users and strive to provide a positive experience with our offerings. Users may have certain rights regarding refunds based on their specific circumstances related to our services. Below are the scenarios in which a user might be eligible for a refund:
Event Cancellation: If an event hosted by Big Shotz is canceled due to circumstances beyond our control, such as venue issues or unforeseen events, users who purchased tickets may qualify for a refund.
Service Availability: If a service was scheduled and was unable to be provided as advertised, individuals may be eligible for a refund for that specific service.
Incorrect Billing: In cases where users believe their account was billed incorrectly for services used, they might be able to seek clarification and possibly qualify for a refund depending on the details of their account review.
Membership Changes: Users who have made changes to their membership level or subscription services may qualify for a refund for unused time, provided they have followed the cancellation protocols outlined in our terms.
Promotional Offers: If a user redeemed a promotional offer that was not applied correctly at the time of purchase, they may be eligible for a refund to correct this discrepancy.
It is recommended that users review their account details and contact our support team for specific inquiries related to refunds and eligibility based on their individual circumstances.
Step-by-Step Process to Request Your Big Shotz Refund Like a Pro
If you purchased through BigShotz.com:
Visit the Big Shotz website and log in to your account.
Navigate to the Account Settings section.
Click on Membership Details and locate the transaction you wish to refund.
Select Request Refund and fill out the necessary information.
In the comments section, mention that the subscription was unexpectedly renewed and that you would like a refund.
Submit your request and take note of any confirmation number provided.
Check your email for a confirmation regarding your refund request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions to view your active subscriptions.
Find the Big Shotz subscription and tap on it.
Select Cancel Subscription and confirm your action.
Then scroll down and tap on Report a Problem.
Choose your purchase and select I’d like to request a refund.
In the description, emphasize that the account has remained unused and provide any relevant details about the recent renewal.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon (three horizontal lines) in the upper-left corner.
Select Account from the menu.
Find and tap on Purchase History.
Locate your Big Shotz membership and tap on it.
Click on Refund and choose your reason for the request.
In the message, mention that the subscription renewed without notice and you request a refund.
Follow the prompts to finalize your refund request.
If you purchased through Roku:
Go to the Roku Channel Store on your device or website.
Sign in to your Roku account.
Navigate to the Manage Subscriptions section.
Select the Big Shotz subscription from the list.
Select Unsubscribe to stop future charges.
Next, visit the Support page on the Roku website.
Find the Contact Us section and choose to submit a request.
In the message, indicate that the subscription renewed automatically and you would like a refund for the last transaction.
Submit your request and look for a confirmation in your email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Big Shotz for Refund
Script
Copy
Subject: Refund Request – Big Shotz Account [Your Email]
Dear Big Shotz Team,
I hope this message finds you well.
I am writing to formally request a refund for my account. The billing situation is as follows: [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached the relevant documentation for your reference.
Please confirm the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is awaiting approval.
You will receive an update once the request is reviewed, usually within 24-48 hours.
Processing
Your refund is being processed by our team.
This typically takes 3-5 business days before the refund is issued.
Refunded
Your refund has been completed and funds have been returned to your original payment method.
The amount should reflect in your account within 5-10 business days.
Partially Refunded
A portion of your order has been refunded, possibly due to an item return.
Check your account for the refunded amount; you may still have a balance due.
Completed
Your refund process is fully completed and settled.
No further action is needed on your part.
Canceled
Your refund request has been canceled, possibly due to non-compliance with policy.
Please contact our support if you believe this was in error.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Big Shotz, customers occasionally encounter situations that lead to refund requests. Here are some real user scenarios that illustrate how refunds were successfully claimed:
Cancelled Membership and Unused Credits: A user decided to cancel their monthly membership after a couple of weeks but later realized they still had unused credits in their account. After reaching out to Big Shotz customer service, they received a full refund for the remaining credits, as per the policy for cancelled memberships.
Accidental Purchase of Extra Features: A long-time user accidentally purchased an add-on feature they didn’t intend to buy during a promotional event. Upon contacting support shortly after the transaction, they were able to receive a prompt refund, given that it was requested within the allowable time frame.
Product Delivery Issues: A customer’s order of cocktail mixers wasn’t delivered due to a shipping error. After contacting Big Shotz and providing details, they received a full refund for the order, allowing them to repurchase the items without issue.
Billing Clarification for Subscription Renewal: A user noticed a charge for the annual subscription renewal that they believed was previously cancelled. After verifying the status of their account with the support team, they were informed of an update in the cancellation timeline and subsequently received a refund since it was within the requested period.
The Easiest Way to Get a Big Shotz Refund
If you're frustrated trying to get a refund from Big Shotz—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Big Shotz is straightforward and user-friendly. By utilizing the tools and communication methods provided by Big Shotz, you can stay updated on your refund progress efficiently.
Check Your Email: Big Shotz sends automated email updates regarding your refund status. Look for emails with the subject line "Refund Update" to find information about your refund request and any actions taken.
Use the Big Shotz Mobile App: If you’re using the Big Shotz mobile app, you can easily track your refund by navigating to the ‘Orders’ section. This feature provides real-time updates on the status of your refund.
Access Your Account Dashboard: Log into your Big Shotz account and visit the ‘Account Settings’ tab. From there, go to the ‘Order History’ section, where you can find detailed information about your recent orders, including the status of any refunds.
Billing Section Insights: The ‘Billing’ section of your account provides specific details about any transactions, including pending refunds. This is a great place to check for confirmation numbers or estimated processing times.
Refund Progress Information: Big Shotz provides updates at each stage of the refund process. Once your refund is initiated, you’ll receive information about the approval timeline and any potential delays via both email and in-app notifications.
FAQ
Unfortunately, if you miss the cancellation window, we cannot issue a refund for that billing period. We recommend setting reminders for future cancellations to ensure you can manage your subscriptions as needed. If you have further questions about your account, please don't hesitate to reach out to our customer support team.
Refunds typically take 5 to 10 business days to process and appear on your account statement, depending on your bank's processing times. Once initiated, you'll receive a confirmation email detailing the refund's status. For the most accurate timeline, please check with your financial institution.
If you see a charge but do not have an active subscription, please first check your account to confirm your subscription status. If you still have concerns, we recommend reaching out to our customer support team with your account details for further assistance.
If you're unable to secure a refund directly from Big Shotz, consider reaching out to their customer service team again for further assistance. You may also explore escalating your inquiry through their support channels to ensure your concerns are addressed. Additionally, reviewing your account details and any relevant policies on their website could provide further insights.
If Big Shotz has refused to issue a refund, consider reviewing their refund policy for any specific conditions that may apply. You can also try reaching out to their customer support team again for further clarification or assistance. Additionally, double-check your account details and order confirmation to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)