Many users often overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to clarify how refunds work with Bigbank AS, including who can request a refund and the straightforward steps to initiate the process. By following our instructions, you can navigate the refund process with ease and regain access to your funds efficiently.
What You Should Prepare Before Applying For Refund
Account Information: Your Bigbank AS account number and registered email address for verification.
Transaction ID: The specific transaction ID for the service or product you are requesting a refund for.
Refund Request Reason: A clear explanation for the refund request, including any relevant circumstances or issues experienced with the service.
Payment Method Details: Information related to the payment method used, such as the last four digits of your credit card or bank account details.
Documentation of Service Use: Evidence of the service/product use or engagement, such as confirmation emails, account activity logs, or screenshots of issues faced.
Proof of Identity: A copy of your identification (e.g., ID card or passport) for verification purposes.
Terms and Conditions Reference: Familiarity with Bigbank AS's refund policy, including any specific time frames and conditions for refunds applicable to the service or product purchased.
Contact Information: Ensure you have current contact information ready for any follow-up required from Bigbank AS regarding your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Bank Transfer
3-5 working days
Credit Card
5-7 working days
E-Wallet (e.g. PayPal)
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Bigbank AS
At Bigbank AS, users engage with a range of financial products, including personal loans, savings accounts, and term deposits. Understanding your rights in the context of these services is essential for managing your account effectively. While refunds may not be typical in traditional banking, there are specific scenarios under which you may qualify for adjustments or refunds related to fees or interest accrued.
The following situations may be relevant to refund eligibility at Bigbank AS:
Loan Payment Adjustments: If you have made a payment that was processed incorrectly due to system errors or similar issues, you may inquire about a potential adjustment.
Early Withdrawal of Term Deposits: Depending on the terms of your agreement, certain conditions could allow for adjustments if you withdraw funds early.
Account Maintenance Fees: If your account is incorrectly charged a maintenance fee due to misunderstanding or incorrect account status, you might be eligible for a refund.
Loan Restructuring Fees: In some cases, if you have enrolled in program adjustments or restructuring and incurred related fees, these may be reassessed.
It is vital to review the specific terms outlined in your agreement with Bigbank AS and reach out to customer support for clarification on your particular situation or inquiries regarding your account.
Step-by-Step Process to Request Your Bigbank AS Refund Like a Pro
If you purchased through Bigbank AS website:
Visit the Bigbank website at bigbank.ee.
Log into your account using your credentials.
Navigate to the Support or Help Center section.
Locate the Contact Us option.
Select the Refund Request form.
Fill in the required details, mentioning that the subscription renewed without notice.
Submit your request and keep an eye on your email for a response.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate the relevant Bigbank AS subscription.
Tap Cancel Subscription to stop future charges.
Return to the Subscriptions menu and report a problem next to your subscription.
In your message, mention that the account was unused during the billing period.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three lines) and select Subscriptions.
Find your Bigbank AS subscription in the list.
Tap Manage and then select Cancel Subscription.
After cancellation, navigate back to the subscription and tap Report a problem.
In your message, state that the subscription renewed unexpectedly.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to the Manage account section.
Select Subscriptions or Billing.
Locate your Bigbank AS subscription.
Click on Cancel Subscription to prevent further charges.
Use the provided option to contact support for a refund.
In your support message, mention that you have not been using the service recently.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Bigbank AS for Refund
Script
Copy
Subject: Refund Request – Bigbank AS Account [Your Email]
Dear Bigbank AS Customer Support,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached to this email, you will find the necessary documentation to support my request.
Could you please confirm the receipt of this email and provide an update regarding my request within 3-5 business days?
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but not yet processed.
Your refund is in the queue for review and will be processed shortly, typically within 3-5 business days.
Processing
The refund request is currently being processed.
Your refund is actively being reviewed and approved; expect it to be completed in the next 1-3 business days.
Refunded
The refund has been successfully issued back to your account.
The amount will reflect in your account balance within 3-7 business days. Check your transaction history for confirmation.
Partially Refunded
A part of the total amount has been refunded.
You will receive a partial refund, and the remaining balance will be charged or processed separately. Check your account for updates.
Completed
The refund process is finished and no further action is required.
Your refund has been fully processed, and you should see the final amount in your account.
Canceled
The refund request has been canceled by either the customer or Bigbank AS.
No changes to your account have been made. If you wish to proceed with a refund, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Bigbank AS provides financial services such as personal loans, savings accounts, and investment options. Here are some realistic scenarios where users successfully claimed refunds:
Loan Repayment Adjustment: A customer realized they overpaid their loan repayments due to an error in calculating the interest. After contacting Bigbank AS through their customer support platform, they were able to clarify the discrepancy and receive a refund for the excess amount paid.
Savings Account Fee Reversal: A user noticed a service fee on their savings account that was applied in error. They reached out to Bigbank AS’s support team, provided the necessary documentation, and successfully received a refund for the erroneously charged fee.
Investment Plan Cancellation: A client decided to cancel an investment product due to a change in personal circumstances. Following the outlined procedure on the Bigbank AS website, they were able to confirm their cancellation and receive a refund for the unutilized portion of the investment fee.
Subscription Service Update: A user changed their subscription plan to a lower tier and noticed the previous plan charge was still processed. They contacted Bigbank AS support to clarify the billing history and successfully obtained a refund for the difference in charges after the plan adjustment.
The Easiest Way to Get a Bigbank AS Refund
If you're frustrated trying to get a refund from Bigbank AS—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Bigbank AS can be straightforward if you know where to look. Here are some efficient methods to keep you informed about the progress of your refund:
Email Notifications: Bigbank AS sends out regular email updates regarding your refund status. Check your inbox for messages titled "Refund Update" to find detailed information about the progress of your refund.
In-App Notifications: If you use the Bigbank mobile app, ensure that you have enabled notifications. You will receive timely alerts about your refund status directly through the app, keeping you updated on any changes.
Account Dashboard: Log into your Bigbank account on their website and navigate to the "Order History" section. Here, you can view detailed information about your refund, including the date initiated and estimated completion time.
Billing Section: In the "Billing" section of your account settings, you can find a dedicated area for tracking refunds. This section shows all past transactions and their refund statuses in one place, allowing you to easily monitor your financial activity.
Customer Support: If you have specific queries regarding your refund, don’t hesitate to reach out to Bigbank AS's customer service via their chat feature or email support. They can provide real-time updates and additional information about your refund status.
FAQ
If you forget to cancel your service or product on time, Bigbank AS may not be able to process a refund as per their policy. It is advisable to review the terms and conditions associated with your purchase or contact customer support for assistance. They may be able to offer guidance or solutions based on your specific situation.
Refunds from Bigbank AS typically take between 3 to 7 business days to process, depending on the payment method used. Once the refund is initiated, it may take additional time for the funds to appear in your account, depending on your bank's processing times.
If you see a charge from Bigbank AS but do not have an active subscription, please check if you have any previous agreements or transactions linked to your account. If the charge is still unclear, contact our customer service for assistance, providing any relevant details so we can help resolve the issue.
If you are unable to obtain a refund directly from Bigbank AS, consider reaching out to their customer service team again for further assistance. You may also explore options for escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details and any relevant documentation can help clarify your situation.
If Bigbank AS refuses to issue a refund, it may be helpful to review their refund policy for clarity on the reasons provided. You can also reach out to their customer support team again for further assistance or clarification regarding your request. Additionally, double-checking your account details and transaction history may offer insights into the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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