How to Get a BIKED Refund

• Account Information: Ensure you have your BIKED account details ready, including your username and email associated with the account.
• Order History: Review your order history and identify the specific transaction that you wish to request a refund for.
• Transaction ID: Locate the transaction ID for your order; this is typically available in your order confirmation email.
• Reason for Refund: Prepare a clear explanation for why you are requesting a refund, including any relevant details about the service or product received.
• Proof of Payment: Have a copy of your payment confirmation or receipt, which is usually sent via email upon successful transaction.
• Timeframe of Purchase: Check the purchase date to ensure it falls within the refund policy period set by BIKED.
• Communication Records: Gather any prior communication with BIKED regarding the issue, including emails, chat logs, or support tickets.
• Attached Documentation: If applicable, prepare any relevant screenshots or documents that support your refund request, such as photos of the product or service in question.

*Working days are Monday to Friday, and don't include public holidays.

At BIKED, we understand that circumstances can change, and we strive to provide clarity regarding your rights and eligibility for refunds. The following outlines specific situations related to our services that might qualify you for a refund. Our aim is to ensure that you feel supported in managing your account and subscription.

• Account Changes: If you experience a significant change in your personal circumstances that affects your ability to utilize our services, you may be eligible for a refund for the unused portion of your subscription.
• Service Quality Issues: Should you encounter technical difficulties or service disruptions affecting your access to our platform, you might qualify for a refund depending on the extent and duration of the issue.
• Upgrades or Downgrades: If you have recently upgraded or downgraded your subscription plan and find that it does not meet your expectations, you may be eligible for a refund for the difference in service periods during the transition.
• Trials and Promotions: For users who signed up for a trial or promotional offer, if you decide that our service isn’t right for you within the trial period, you could be eligible for a refund, contingent upon the terms of the promotion.

For specific eligibility determinations, we encourage you to reach out to our customer support to discuss your individual situation. We are here to help you navigate your options and ensure your experience with BIKED is positive.

At BIKED, users navigate various situations regarding their subscriptions and services. Here are some scenarios where users successfully claimed refunds:

• A user noticed that their monthly subscription was renewed after they intended to downgrade their plan. Upon contacting BIKED support, they clarified the change process and promptly received a refund for the extra charge when the user confirmed they had not utilized the upgraded features.
• A customer experienced a temporary service interruption during peak riding season, which impacted their ability to book rides. They reached out to BIKED's customer service, and after reviewing the service downtime, the team issued a refund for the week's subscription as a goodwill gesture.
• A subscriber accidentally purchased an additional add-on for bike maintenance that they did not require. They contacted support to inquire about the cancellation process and received a full refund upon the successful cancellation of the unused service prior to the scheduling date.
• A user intended to pause their subscription for travel but accidentally renewed it while trying to adjust their settings. They quickly sought clarification from BIKED's support and received a refund after confirming the inactivity period would be honored without further charges.

Tracking your refund with BIKED is straightforward and designed to keep you updated at every step. Here’s how you can efficiently monitor the status of your refund:

• Check Your Email: BIKED sends out refund updates directly to your registered email. Look for emails with the subject line "Refund Status Update" to get information on whether your refund has been approved or when it is processed.
• Use the In-App Notifications: If you have the BIKED app installed, make sure to check the notifications section. The app provides real-time updates about your refund status, so enable notifications for timely alerts.
• Visit Your Account Dashboard: Log in to your BIKED account and navigate to the Account Dashboard. Here, you can find an overview of all your transactions, including the status of your refunds.
• Order History: In the Order History section of your account, click on individual orders to view specific details. This will show you the latest updates on any refunds associated with those orders.
• Billing Section Insights: Under the Billing section of your account settings, you'll find a dedicated area for refunds. This section provides a timeline of your refund request and any related messages from BIKED.
• Merchant-Specific Tools: If you have refunds associated with specific merchants, use any available merchant tools within the BIKED app. Some merchants may offer additional tracking features directly through their profiles that integrate with BIKED.