How to Get a Birdi Refund

• Order Number: Have your specific order number ready, which can be found on your purchase confirmation email or in your Birdi account.
• Account Details: Ensure you are logged into the correct Birdi account associated with the purchase to expedite the refund process.
• Transaction ID: Gather the transaction ID from your payment receipt, which is crucial for tracking your order.
• Refund Reason: Prepare a clear and concise explanation of why you are requesting the refund, as Birdi may require this information.
• Condition of the Product: If applicable, document the condition of the product received and take photographs to support your claim.
• Email Proof: Keep copies of correspondence related to your order and any customer service communications, especially if there were issues.
• Payment Method Information: Be ready to provide details about the payment method used for the purchase, as Birdi may need this for processing the refund.
• Return Tracking: If applicable, obtain and keep the tracking number from the return shipment, as this can help confirm the return was initiated.
• Timeframe Awareness: Familiarize yourself with Birdi's refund policy timeline to ensure you are within the eligibility period for refunds.

*Working days are Monday to Friday, and don't include public holidays.

At Birdi, we understand that managing your account and subscription can sometimes lead to questions about billing and refunds. We aim to provide clarity regarding your rights and the circumstances under which you may qualify for a refund. Birdi offers a range of subscription services related to health and wellness, and understanding our policies will help you navigate your account effectively.

The following situations may qualify for refunds or adjustments:

• Service Downtime: If you encounter unexpected downtime or service interruptions that significantly impact your access to the platform, you may be eligible for a credit or refund for that specific billing period.
• Subscription Mismanagement: If you believe there has been an error with your subscription level, such as being charged for a service you did not intend to select or use, this may warrant a review and potential adjustment to your billing.
• Trial Period Issues: If you signed up for a trial period and did not receive the promised access or features during that time, you might qualify for a refund or an extension of your trial period.
• Non-Delivery of Services: If any digital goods or services promised as part of your subscription are not delivered within the expected timeframe, this may provide grounds for a refund request.
• Health Plan Changes: Should you need to change or cancel your service due to significant health plan alterations or eligibility changes, please inquire about your options as this can affect your billing.

For further inquiries or to discuss your specific situation, please do not hesitate to reach out to our customer support team. We’re here to assist you with any questions you may have regarding your account or billing policies.

At Birdi, users frequently encounter various situations that require clarity on their subscription plans or billing. Here are some realistic scenarios where customers successfully navigated the refund process:

• Accidental Subscription Upgrade: A user mistakenly upgraded their subscription plan while exploring additional features. After realizing the error, they contacted Birdi's support team, who promptly guided them through the refund process and adjusted their account back to the original plan.
• Service Cancellation within Grace Period: After signing up for a trial subscription, a user decided it wasn't the right fit. Within the grace period, they reached out to Birdi to cancel. The customer service team efficiently processed their cancellation and initiated a full refund as per the trial policy.
• Unforeseen Billing Error: A user noticed an unexpected charge while reviewing their billing history. Upon reaching out for clarification, Birdi's support confirmed it was a billing cycle overlap. They resolved the issue by issuing a refund for the extra charge while ensuring the user had the correct billing schedule moving forward.
• Downgrade to a Lower Plan: After a few months of using a premium plan, a customer found that a lower-tier plan met their needs. Upon requesting a downgrade, they were informed about the effective date of the change and were processed a proportional refund for the remaining period of the premium plan immediately.

Tracking your refund status with Birdi is designed to be straightforward and user-friendly. Here’s how you can efficiently check the progress of your refund:

• Check Your Email Notifications: Birdi communicates refund updates via email. Look for messages titled "Refund Confirmation" or "Refund Update" to stay informed about the status of your refund.
• Utilize the Birdi Mobile App: If you are using the Birdi mobile app, navigate to the "Notifications" section. Here, you will find instant updates regarding your refund requests and any changes in their status.
• Visit Your Account Dashboard: Log into your Birdi account and head to the "Order History" section. Each order will display its current refund status, including whether it’s pending, processed, or completed.
• Review the Billing Section: In the "Billing" section of your account settings, you can find detailed information about transactions, including refunds. This area will show you any refunds issued and their respective processing times.
• Look for Detailed Refund Progress: Birdi provides specific updates about your refund process. You can expect to see information such as when the refund was initiated, any hold times, and completion estimates, directly in your account dashboard and email updates.
• Set Up In-App Alerts: To stay on top of your refund status, enable notifications in your Birdi app settings. This way, you will receive real-time alerts directly to your phone.