It's common for users to overlook billing details until an unexpected charge catches their attention, possibly due to an automatic subscription renewal. This guide aims to clarify how refunds work at BJJ Fanatics, ensuring you understand eligibility criteria and the straightforward steps needed to request your money back swiftly. By following this guide, you can navigate the refund process with confidence and ease.
What You Should Prepare Before Applying For Refund
Order Number: Have your BJJ Fanatics order number ready. This is essential for tracking your purchase history.
Email Address: Use the email associated with your BJJ Fanatics account for all refund communications.
Transaction ID: Locate the transaction ID from your payment confirmation email to facilitate quicker processing.
Proof of Purchase: Keep your digital receipt or any confirmation emails that verify your purchase.
Details of the Issue: Clearly describe the reason for the refund request, whether it's due to a defective product or a service issue.
Product Condition: If returning a physical item, ensure it is in its original condition, as refunds often depend on the state of the product.
Account Login Information: Have your BJJ Fanatics account login details handy in case customer service requires account verification.
Return Shipping Label: If a physical return is needed, check if you have received a return shipping label or if you need to request one.
Contact Information: Prepare your phone number or any alternative contact details for follow-up communications.
Refund Policy Review: Familiarize yourself with BJJ Fanatics' specific refund policy to ensure your request meets their criteria.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Amazon Pay
2-4 working days
Gift Card
Immediate to 1 working day
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from BJJ Fanatics
BJJ Fanatics provides high-quality instructional content and merchandise tailored for Brazilian Jiu-Jitsu enthusiasts. As part of their commitment to customer satisfaction, they have established specific eligibility criteria for refunds based on the nature of their products and services. Understanding these criteria can help you clarify your account status and identify situations where you may qualify for a refund.
Digital Content Issues: If you encounter issues accessing or streaming digital instructional videos that you have purchased, you may be eligible for a refund. This applies if the content is proven to be faulty or not as described.
Defective Physical Products: Any physical merchandise received in a damaged or defective condition may qualify for a refund. It is advised to contact customer support with details about the issue.
Order Cancellations: If an order is canceled before it has been processed or shipped, you could be eligible for a full refund of the purchase price.
Subscription Services: For those enrolled in recurring subscription services, if you decide to cancel your subscription before the next billing cycle, you may qualify for a prorated refund based on the remaining unused period.
Accidental Purchases: If you accidentally purchase a digital item and contact customer support shortly thereafter, you may be eligible for a refund, subject to their review process.
It’s recommended to reach out directly to BJJ Fanatics customer support for specific inquiries related to your account or purchases. Their team can provide the most accurate and personalized information regarding eligibility for refunds based on your circumstances.
Step-by-Step Process to Request Your BJJ Fanatics Refund Like a Pro
Scroll down and click on the "Contact" link usually found at the bottom of the page.
Select "Customer Support" to access the contact form.
Fill out the form, including your order number and email address used for the purchase.
In the message field, mention that you wish to request a refund for your recent subscription renewal.
Use phrases like "the subscription renewed without notice" and "I have not utilized the service" to strengthen your request.
Submit the form and wait for a response from their support team.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the BJJ Fanatics subscription in the list.
Tap on it and scroll down to select Cancel Subscription (this is necessary to initiate the refund request).
Go back to the main Subscriptions page and tap on Report a Problem.
Choose the BJJ Fanatics subscription and select Request Refund.
State your case clearly, using phrases like "I wasn’t aware of the auto-renewal" or "the service was unused".
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three lines) in the top left corner.
Select Subscriptions.
Locate your BJJ Fanatics subscription and tap on it.
Select Cancel Subscription.
After cancellation, return to the main subscription page and tap on the BJJ Fanatics subscription again.
Select Report a Problem and choose Request a Refund.
Clearly state that "the subscription renews automatically", and that "I have not utilized the service recently" to improve your chances of approval.
If you purchased through Roku:
Go to the Roku website and sign into your account.
Navigate to Manage Account from the menu.
Select Billing on the left sidebar.
Find the BJJ Fanatics subscription listed under Active Subscriptions.
Click on Unsubscribe to cancel your account.
Go back to the billing page and look for a Contact Support link.
Submit a ticket, clearly indicating that you would like to request a refund since the subscription renewed without prior notice or you have not been using it.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention a matter related to my account. [describe reason]
As a result, I would like to request a refund of [Amount]. I have attached any relevant documentation for your review.
Could you please confirm receipt of this request and provide an update within 3-5 business days?
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
Your refund is being reviewed. It usually takes 1-3 business days to move to the next status.
Processing
Your refund is currently being processed by our team.
Expect your refund to be completed within 3-5 business days. You will receive an email update once it's finalized.
Refunded
The refund has been processed and the amount has been credited back to your account.
You should see the refunded amount in your account within 5-7 business days, depending on your bank or payment provider.
Partially Refunded
A portion of your refund has been completed, or only part of your item was eligible for return.
Check your email for details on the refunded amount and any future credits.
Completed
The refund process is complete, and you will not receive further updates.
Your account has been fully refunded. Enjoy your shopping with BJJ Fanatics!
Cancelled
Your refund request has been cancelled, possibly due to insufficient information.
If you wish to pursue a refund again, please contact customer service for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the world of Brazilian Jiu-Jitsu, BJJ Fanatics offers a variety of high-quality instructional videos and online courses tailored to practitioners at all levels. While most users enjoy seamless access to these resources, there are instances where refunds become necessary. Here are some realistic scenarios where users successfully claimed refunds from BJJ Fanatics:
Course Misalignment: A user purchased an instructional video focused on advanced techniques, only to find that they were not yet ready for that level of training. After reaching out to customer service and explaining their situation, they were able to easily initiate a refund and select a more appropriate course.
Account Access Issues: A member faced technical difficulties when trying to access their purchased content due to an account configuration error. Upon contacting BJJ Fanatics support, they received assistance and successfully obtained a refund for the video they couldn't access while the issue was being resolved.
Accidental Purchase: A user mistakenly purchased two copies of the same instructional video while browsing the store. After realizing the error, they quickly contacted customer service, clarified the situation, and received a full refund for the extra copy.
Content Removed: A subscriber discovered that a specific instructional video they were eager to view had been removed from the platform unexpectedly. Upon reaching out to the support team for guidance, they successfully requested a refund for the subscription period during which the content was no longer available.
The Easiest Way to Get a BJJ Fanatics Refund
If you're frustrated trying to get a refund from BJJ Fanatics—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with BJJ Fanatics is straightforward and user-friendly. Here are the efficient ways to stay updated on your refund progress:
Email Notifications: Keep an eye on your email inbox for updates directly from BJJ Fanatics regarding your refund. They will send confirmation and status updates, so make sure to check both your inbox and spam folder.
Account Dashboard: Log in to your BJJ Fanatics account and navigate to the Order History section. Here, you can view all your past orders and their refund statuses.
Billing Section: Within the billing section of your account, you can find detailed information on pending refunds, including dates and amounts refunded.
In-App Notifications: If you're using the BJJ Fanatics mobile app, be sure to enable notifications. The app will send you alerts regarding any changes in your refund status, keeping you updated in real time.
Customer Support: If you have any questions or need further assistance, BJJ Fanatics' customer support team can be reached via the contact form on their website. They can provide specific details about the refund progress and any delays.
FAQ
If you forgot to cancel your subscription on time, BJJ Fanatics typically adheres to their refund policy, which may not allow for refunds after the billing period has started. It's best to check the specific terms outlined on their website or reach out to their customer service for assistance regarding your situation.
Refunds typically take 5 to 10 business days to process and appear in your account, depending on your bank’s policies. Once initiated, you will receive a confirmation email detailing the refund. If you do not see the funds after this period, it's advisable to check with your bank for further assistance.
If you notice a charge but don't have an active subscription, please check your purchase history to confirm the transaction details. If the charge is unexpected, reach out to BJJ Fanatics customer support for assistance in clarifying the charge and exploring your options.
If you're unable to secure a refund directly from BJJ Fanatics, consider reaching out to their customer service again for further assistance. You can also explore escalating your inquiry within their support system for additional options. Additionally, reviewing your account details and previous communications may provide clarity on your situation.
If BJJ Fanatics refuses to issue a refund, you can start by reviewing their refund policy to ensure you meet the necessary criteria. Additionally, consider reaching out to their customer support team for further clarification or assistance, and double-check your account details related to the purchase to ensure everything is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)