Many users often pay little attention to billing until an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to clarify how refunds work for Block Puzzle - Gems Adventure, detailing who qualifies for a refund and providing straightforward steps to request their money back quickly. Whether it’s a matter of misunderstanding or a change of heart, we’re here to help you navigate the process with ease.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address associated with your Block Puzzle - Gems Adventure account.
Transaction ID: Locate the unique transaction ID from your purchase receipt, which is essential for tracking your refund.
Date of Purchase: Note the exact date when the transaction occurred to help expedite the refund process.
Details of the Issue: Prepare a clear explanation of the reason for your refund request, including any specific issues encountered while using the game.
Purchase Confirmation: Gather any confirmation emails or receipts you received upon purchasing the in-game items or features.
Proof of Payment: If applicable, provide proof of payment, such as a screenshot or a copy of the transaction from your payment method.
Device Information: Include details about the device you used to play Block Puzzle - Gems Adventure, such as the model and operating system version.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Google Play
5-7 working days
Apple App Store
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Block Puzzle - Gems Adventure
At Block Puzzle - Gems Adventure, users enjoy a vibrant gaming experience that often includes the purchase of in-game items and enhancements. Understanding your rights and eligibility for refunds can help manage your account more effectively. Typically, eligibility for refunds in this context is determined by a few specific scenarios related to your gaming experience.
Accidental Purchases: If a user unintentionally makes a purchase, they may qualify for a refund. It’s advisable to check the purchase history and relevant app store policies regarding refunds.
Technical Issues: Users who experience significant technical difficulties that prevent them from utilizing purchased items or features may find that they could be eligible for a refund, depending on the circumstances surrounding the issue and how it affects gameplay.
Inaccessible Content: If specific content that was promised as part of a purchase is not accessible due to a technical failure, users might be eligible for a refund request based on their inability to access what was paid for.
Subscription Adjustments: For subscriptions, users may inquire about their eligibility for refunds based on the timing of their cancellation and any remaining access to game content that was paid for.
It is important to review the specific terms and conditions associated with purchases and subscriptions to fully understand any policies that may affect your eligibility for refunds.
Step-by-Step Process to Request Your Block Puzzle - Gems Adventure Refund Like a Pro
If you purchased through Block Puzzle - Gems Adventure.com:
Go to ovivogames.com and log into your account.
Navigate to the Account Settings section.
Look for the Purchase History tab.
Find the specific transaction you want a refund for and click on Details.
Select the Request Refund option.
In the message box, mention that the subscription renewed unexpectedly and provide brief context about your use of the service.
Submit the request and note any confirmation number you receive.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top.
Select Subscriptions.
Locate your Block Puzzle - Gems Adventure subscription.
Tap on it, then choose Cancel Subscription. (This is necessary to process your refund request.)
Go to the App Store, scroll down and click on Your Account.
Click on Purchased, then find the app in your list.
Tap on Report a Problem next to the transaction.
Choose Request a refund from the list provided.
In your email, mention that the renewal was unexpected and highlight that you haven't used the service since the renewal.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three lines) in the top left.
Select Account, then go to Purchase History.
Find the Block Puzzle - Gems Adventure transaction.
Tap on it and select Refund if available.
If the option isn’t available, click on Help.
Follow prompts and select Get Help. You will be directed to a support page.
On the support page, provide details and mention that the app renewed without notice and you have not been using it.
If you purchased through Roku:
Press the Home button on your Roku remote.
Navigating to the Streaming Channels section.
Select Manage Subscription by finding the Block Puzzle - Gems Adventure in your channel list.
Select Cancel Subscription.
After cancellation, go to the Roku website and log in to your account.
Go to the Order History section.
Locate the purchase related to Block Puzzle - Gems Adventure.
Select Refund if available, or go to Help.
Provide details in the messaging area, emphasizing that the subscription renewed unexpectedly and that you haven’t used it.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Block Puzzle - Gems Adventure for Refund
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your reference.
I would appreciate a confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting review.
Your request is under consideration and may take up to 3 business days.
Processing
Your refund request is currently being processed.
You can expect updates soon; it typically takes 5-7 business days to complete.
Refunded
Your refund has been completed and funds have been returned.
You should see the funds in your account within 3-5 business days.
Partially Refunded
A portion of your refund has been issued; remaining balance is not eligible.
You will receive a partial refund; the remainder is non-refundable according to our policy.
Completed
Your refund process is complete, and no further action is needed.
All refunds have been processed and you are free to make new purchases.
Cancelled
Your refund request has been cancelled, either by you or due to policy issues.
You can resubmit a new request if applicable, or contact support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refund requests can arise from various user situations within Block Puzzle - Gems Adventure, as players navigate their gaming experience. Here are some scenarios where users successfully claimed refunds:
Accidental In-Game Purchase: A user accidentally purchased a large number of gems while navigating through the in-game store. Realizing the mistake immediately, they contacted customer support and provided details about the transaction. Block Puzzle - Gems Adventure's team promptly processed the refund, ensuring the user was able to continue enjoying the game without the unintended charge.
Subscription Downturn: A user found themselves unable to engage in gameplay due to personal commitments and decided to pause their premium subscription. After realizing that they were charged for the renewal when they believed they had cancelled it, they reached out to customer service. With a clear explanation of their situation, the customer support team facilitated the refund for the most recent charge, allowing the user to re-evaluate their subscription options without penalty.
Technical Issues: After making an in-game purchase, a user experienced frequent lag and crashes, making it impossible for them to enjoy the game. They submitted a request for assistance, and while troubleshooting continued, they expressed a wish for a refund if the issues were not resolved. The support team, recognizing the situation, issued a refund due to the technical difficulties, ensuring the user felt valued and heard.
Wrong Product Acquisition: A player mistakenly purchased a set of boosters that were incompatible with their current game level. They promptly reached out to customer support for clarification and sought a refund. After reviewing the transaction details and understanding the confusion, the support team processed the refund, allowing the user to make a purchase that better suited their gameplay needs.
The Easiest Way to Get a Block Puzzle - Gems Adventure Refund
If you're frustrated trying to get a refund from Block Puzzle - Gems Adventure—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status for Block Puzzle - Gems Adventure is straightforward if you know where to look. Here are some efficient ways to stay updated on your refund process:
Email Notifications: Block Puzzle - Gems Adventure sends email updates regarding your refund status. Keep an eye on your inbox for any messages related to your refund, which will include important details about the approval and processing times.
In-App Notifications: If you have the Block Puzzle - Gems Adventure app installed, ensure that notifications are enabled. You may receive real-time updates directly in the app, alerting you when your refund is processed or if any action is required on your part.
Account Dashboard: Log into your Block Puzzle - Gems Adventure account and navigate to the Billing Section. Here, you can find a detailed view of your transactions, including the status of your refund request.
Order History: Check your Order History section within the account settings. Each order will display its current status, including whether a refund has been initiated or completed.
Refund Progress Information: Block Puzzle - Gems Adventure strives to keep users informed about their refund progress. The system provides updates on whether the refund is pending, processed, or completed, ensuring you know exactly where your request stands.
Customer Support: If you have questions about your refund status, reach out to Block Puzzle - Gems Adventure's customer support. They can provide personalized updates and assist with any uncertainties regarding your refund.
FAQ
If you forgot to cancel your subscription for Block Puzzle - Gems Adventure before the cutoff date, unfortunately, refunds are typically not available for payments already processed. We recommend checking the app store's refund policy or contacting their support for potential options.
Refund processing times can vary depending on your payment method and financial institution. Typically, once a refund is processed, it may take anywhere from a few days to up to a week for the funds to appear in your account. Please check with your bank for specific timelines related to your transactions.
If you see a charge but do not have an active subscription, please verify your account settings and purchase history for any recent transactions. If the charge remains unclear, we recommend reaching out to our customer support team for assistance. They will help you clarify the situation and determine the appropriate next steps.
If you're unable to obtain a refund directly from Block Puzzle - Gems Adventure, you may want to contact their customer support team again for further assistance. Additionally, consider escalating your inquiry within their support system to ensure your issue is addressed. It may also be helpful to review your account details to verify any pertinent information related to your request.
If Block Puzzle - Gems Adventure has not issued a refund, you may want to review their refund policy for further understanding of their procedures. Additionally, consider reaching out to customer support again for clarification or assistance. Checking your account details may also provide insight into your transaction history.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
Comments (0)