How to Get a BLUE SKY YOGA Refund

• Registration Details: Have your account information ready, including your registered email and any usernames associated with your Blue Sky Yoga account.
• Transaction ID: Locate your transaction ID from your purchase receipt or confirmation email for the service or membership you wish to refund.
• Date of Service: Note the specific date of the class or service for which you are seeking a refund.
• Reason for Refund: Prepare a clear explanation of the reason for your refund request, whether it's due to a scheduling conflict, service issues, or dissatisfaction.
• Purchase Confirmation: Keep a copy of your purchase confirmation email or receipt as proof of the transaction.
• Membership Details: If applicable, have information regarding your membership status and duration, including any auto-renewal terms related to classes or packages.
• Phone Number: Include your phone number for any necessary follow-up communications regarding your refund request.
• Class Attendance Proof: If you attended a class but are seeking a refund, be ready to provide evidence of your participation or any issues faced during the class.

*Working days are Monday to Friday, and don't include public holidays.

At BLUE SKY YOGA, we are committed to providing a positive experience for all our members. Understanding your rights and eligibility for refunds is important in ensuring that you feel satisfied with our services. Below are specific scenarios related to our offerings that may qualify for refunds or adjustments.

• Class Pass Refunds: If a class pass was purchased but not utilized within its validity period, you may be eligible for a partial refund if there are exceptional circumstances, such as health issues or significant life changes.
• Membership Cancellations: If you decide to cancel your membership before the billing period ends, you may be eligible for a refund of any unused portion of your membership fee, depending on the timing of your cancellation.
• Workshop or Event Refunds: For any workshops or special events conducted by BLUE SKY YOGA, refunds may be issued if you are unable to attend and notify us at least 48 hours prior to the event.
• Service Quality Concerns: In the event that a service or class did not meet the expected standards, users may reach out to us to discuss their experience, which could lead to eligibility for a refund or credit for future services.
• Gift Card Refunds: Gift cards purchased from BLUE SKY YOGA are generally non-refundable; however, if a gift card was not activated or used, it might be considered for a refund based on individual circumstances.

Please reach out to our customer service team for further clarification on any of these points or to discuss specific situations where you believe you may qualify for a refund.

At BLUE SKY YOGA, customers often seek refunds in various circumstances, particularly related to class packages, memberships, or events. Here are some scenarios illustrating how refunds have been successfully claimed:

• Missed Class Refund: A member purchased a 10-class package but was unable to attend several sessions due to unforeseen work commitments. After reaching out to customer service, they were able to receive a refund for the unused classes, allowing them to manage their budget effectively.
• Event Cancellation: A student signed up for a special workshop but was notified a day prior that it had to be canceled due to instructor illness. The student promptly contacted BLUE SKY YOGA and received a full refund for their workshop fee, which was handled swiftly.
• Membership Change: A longtime member decided to switch from a monthly membership plan to a single class pass after reassessing their schedule. When they contacted customer support about the process, they received a prorated refund for the remaining days of their membership, making the transition seamless.
• Class Package Expiry: A customer realized they had not completed their package in time due to a busy schedule. Upon discussing their situation with the staff, they were granted a refund for the classes that were still within their eligibility window, showcasing the flexible approach of BLUE SKY YOGA toward customer needs.

Tracking your refund status at BLUE SKY YOGA is straightforward and efficient, ensuring you stay informed throughout the process. Here are some specific ways to easily monitor your refund status:

• Email Notifications: Keep an eye on your inbox for emails from BLUE SKY YOGA. You will receive updates regarding the status of your refund, including when it has been processed and any important information related to the timeline.
• Account Dashboard: Log in to your account on the BLUE SKY YOGA website. Navigate to the Order History section, where you can view all your transactions and track the status of your refund directly.
• Mobile App Updates: If you have the BLUE SKY YOGA mobile app, make sure to enable notifications. You will receive real-time updates about your refund status, which can be accessed directly within the app.
• Billing Section: Access the Billing section of your account settings to see detailed information about your payment history and any pending refunds. This will provide clarity on when to expect your funds.
• Customer Support: If you have questions or need assistance with your refund, reach out through the Customer Support feature on the website or app to get personalized help regarding your specific situation.