Overview
Bolt is a company that makes getting around and getting what you need super easy. You can quickly request a ride in just seconds and get to where you're going in minutes. They also deliver your favorite food fast right to your door. If you want to rent a car, Bolt makes that simple and hassle-free. Need groceries? They can deliver those too, so you get all the essentials without leaving home. They even have scooters and bikes you can rent for short trips. Plus, they help businesses manage travel for their teams. Bolt is available in lots of cities and countries, so it's a handy app for many people.
Difficulty
12345
678910
Easy
Medium
Very Hard
The description is based directly on the official Bolt website which clearly lists these main consumer services in very straightforward language, making it reliable and appropriate for explaining to a friend.
How to Get a Bolt Refund: Step by Step
If you purchased through the Bolt App:
- Open the Bolt app on your device.
- Navigate to the “Support” or “Help” section within the app.
- Select the relevant subscription or transaction you want a refund for.
- Submit a request explaining you want a refund for the subscription or charge, mentioning if it was charged without notice or if your account was unused to increase chances.
- Wait for Bolt customer support to process the refund, which will be credited to your Bolt Balance account. It may take up to 14 days.
- If the refund is delayed beyond 14 days, contact Bolt Support again via the app’s Support section.
If you purchased through the Bolt website:
- Email notices@bolt.eu or send a cancellation notification with refund request via mail to Bolt Operations OÜ, Vana-Lõuna tn 15, Tallinn 10134, Estonia during the first 14 days (Right of Withdrawal Period) to request a refund.
- Use the provided model withdrawal form in the Terms & Conditions to facilitate the request.
- Refunds after this period are generally not available.
- Refunds, if granted, are credited to your Bolt Balance account.
If you purchased through card or were incorrectly charged for a ride:
- Open the Bolt app and go to “Rides.”
- Select the trip related to the disputed charge.
- Tap “Help” or “Report a problem.”
- Choose “I was charged without taking the ride” or “Incorrect charge.”
- Describe the issue clearly and, if possible, attach evidence such as a screenshot of the charge.
- Submit the complaint to Bolt for review.
- If no refund is provided, consider filing an external complaint on a consumer platform for follow-up.
How to Contact Bolt
If you need assistance, here’s how you can get in touch with Bolt support team:
Tips and Tricks for Getting a Bolt Refund
- Mention Section 75 of the Consumer Credit Act in your communication if you paid by credit card over £100—it prompts swift escalation to senior team and increases refund chances.
- Be polite but firm in your language; explain the problem clearly and provide evidence like screenshots or trip details.
- Escalate persistently by asking to speak to or chat with a senior representative if initial support rejects your request.
- Dispute the charge with your card issuer as a parallel route if Bolt refuses refund—card companies may intervene and require Bolt to provide proof.
- Keep all communication logs as proof of your claims and maintain a record of dates and times.
- Timing matters: Request refunds promptly after the disputed trip or charge; delays may reduce chances of success.
- Use public pressure carefully: Sometimes sharing your issue on forums or social media can prompt faster response, but remain professional.
- Reject credits or vouchers if you want a cash refund; Bolt may try to compensate with credits which expire quickly.
- Reference consumer rights related to payment and service discrepancies to strengthen your case.
- Be clear about the exact nature of the dispute (wrong drop-off location, overcharge, no-show) and how it violates the service terms or your payment expectation.
Why Do People Request Refunds from Bolt
- The rider had to pay more than expected
- Additional fees were applied incorrectly (including toll fees, parking fees, booking fees, long-distance fees, and paid wait time fees)
- Incorrect trip start or end
- Ride did not happen
- Cash was accepted from the rider for in-app payment
- Ride ended far from the destination without rider’s consent
- Driver did not arrive at the exact pickup location
- Long pickup time not caused by technical issues
- Additional stops that weren’t requested by the rider
- Refusal to complete the ride because of rider's chosen payment method
- Refusal to complete ride for Pet, Child, or Wheelchair-accessible categories
Bolt Refund Script
Script
Copy
Dear Bolt Customer Service,
I am writing to address a billing issue I encountered with my recent transaction. I noticed an accidental charge on my account that I believe was not authorized. I have always appreciated your services, but this unexpected fee has left me quite dissatisfied.
I would kindly request a refund for this charge at your earliest convenience. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Bolt Refund Policy
Bolt's refund policy states that refunds may take up to 14 days to process. If a requested refund hasn't been received in that timeframe, users are advised to contact Bolt's Support team for assistance.
The Easiest Way to Get a Bolt Refund
If you’re frustrated trying to get a refund from Bolt—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
