How to Get a Bolt Refund

• Account Information: Your Bolt account email and username to identify your account.
• Transaction ID: The unique identifier for the transaction related to your refund request.
• Order Number: The specific order number associated with the purchase you wish to refund.
• Reason for Refund: A clear and concise explanation for why you are requesting the refund (e.g., service not delivered, incorrect product).
• Proof of Purchase: Any receipt or confirmation email received upon completing your transaction.
• Snapshot of the Transaction: A screen capture of the transaction details from your Bolt account.
• Communication Records: Any previous correspondence with Bolt's customer support regarding your transaction.
• Product Condition Evidence: If applicable, photos of the product if it’s related to physical goods or a screenshot if it’s a digital service.

At Bolt, users have specific rights regarding their billing and subscriptions. Understanding these rights can help you determine whether you may qualify for a refund under certain circumstances. Bolt provides a platform that facilitates seamless transactions between consumers and merchants, making it important for users to be aware of the potential situations that could warrant a refund.

• Subscription Adjustments: If you have subscribed to a service through Bolt and your plan details change, such as an increase in pricing or alterations in offerings, you may be eligible for a refund for the unused portion of your subscription.
• Service Interruption: In the unlikely event that there is a significant disruption to a service you are subscribed to for a duration that affects your ability to access it, you may qualify for a partial refund for that period.
• Merchandise Issues: Should you encounter a problem with a product purchased through a merchant using Bolt—such as receiving a damaged item or a product not matching the description—you might be eligible for a refund aligned with the specific merchant’s return policy.
• Account Management Queries: If you have inquiries or concerns about your billing history or subscription status that require clarification, reaching out to Bolt’s customer support can provide guidance on any adjustments or potential refunds that may be relevant to your situation.
• Cancellation Timing: When cancelling a subscription or service, if the cancellation is processed before the next billing cycle begins, you may qualify for a refund of the subsequent charge.

Each situation is unique, and eligibility for any refunds is dependent on the specific circumstances surrounding your account and the applicable merchant policies. For tailored assistance, it is recommended to review Bolt's support resources or contact customer service directly.

At Bolt, we understand that sometimes users may need to adjust their plans or manage their subscription services effectively. Here are some realistic scenarios where customers successfully claimed refunds:

• Subscription Downgrade: A user decided to downgrade their Bolt subscription after realizing that they no longer needed the full suite of features. After confirming the change in their account settings, they reached out to customer support to process the refund for the unused portion of their previous plan, which was successfully issued, allowing them to seamlessly transition to their new monthly rate.
• Accidental Double Subscription: A customer had inadvertently signed up for two separate Bolt subscription tiers intending to try different features. Upon noticing this in their billing history, they contacted support to clarify their subscription status. The friendly representative verified the situation and processed a refund for the second subscription, ensuring the user only pays for what they truly need.
• Change in Usage Requirements: After a few weeks of using Bolt's service, a user realized that their project requirements had changed, and they no longer needed their current subscription. They reached out to Bolt’s support team with their request to adjust their service. The team assisted in modifying the account to a lower tier and refunded the subscriber the amount for the prorated unused time on their original plan.
• Service Interruption: A user experienced a brief service interruption that impacted their ability to utilize Bolt's features for a day. After reporting the issue via the support channel and explaining the impact on their usage, they received a partial refund for that day, demonstrating Bolt's commitment to customer satisfaction during unexpected situations.

Tracking your refund status with Bolt is straightforward and efficient, ensuring you stay updated every step of the way. Here’s how you can effectively monitor your refund progress:

• Email Notifications: Keep an eye on your registered email. Bolt sends automated updates regarding your refund status, including when it is initiated, processed, and completed. Look for subject lines that mention "Refund Confirmation" or "Refund Update" for timely information.
• In-App Notifications: If you’re using the Bolt mobile app, enable push notifications. This way, you’ll receive real-time updates on your refund status directly on your device, ensuring you’re always informed without needing to check manually.
• Account Dashboard: Log into your Bolt account and navigate to the Order History section. Here, you can view your past transactions, including detailed statuses of any refunds. Each order will indicate whether a refund is pending, processed, or completed, alongside relevant dates.
• Billing Section: In the Billing area of your account settings, you can also see a comprehensive overview of financial transactions. This section includes specific entries for refunds, allowing you to track how much has been refunded and when.
• Refund Progress Information: Bolt provides clear details about the refund process. Each update will include estimated timelines and any necessary actions required from your end, such as confirming your payment method for processing.
• Merchant-Specific Tools: If you are a merchant using Bolt, utilize the tools available in the Merchant Dashboard. This dashboard offers a dedicated section for invoice and refund management, where you can easily track all customer refund requests and their statuses in one place.