Many of us rarely consider billing until an unexpected charge catches us off guard—perhaps an automatic subscription renewal. This guide aims to clarify how Bolt refunds function, who qualifies for them, and the straightforward steps you can take to efficiently request your money back. With this information, you'll be well-prepared to navigate the refund process with confidence.
What You Should Prepare Before Applying For Refund
Order Number: Locate your specific transaction ID or order number associated with the ride or service.
Account Information: Ensure you have your Bolt account email and registered phone number ready.
Date and Time of Service: Note the date and time when the ride or service took place for accurate reference.
Payment Method Details: Have the details of the payment method used, including the last four digits of your card or payment app used.
Detailed Reason for Refund: Prepare a clear explanation for why you are requesting a refund, such as service issues or overcharging.
Supporting Evidence: Collect any screenshots, receipts, or communications with customer support relevant to your refund request.
Service Rating: Be ready to provide any ratings or feedback you may have submitted regarding the service.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Apple Pay
2-5 working days
Google Pay
2-5 working days
Afterpay
3-7 working days
Klarna
3-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Bolt
At Bolt, users benefit from a range of services related to ride-hailing, food delivery, and logistics. Understanding your rights regarding refunds is important, especially in specific scenarios that may arise during your use of our platform. Refund eligibility is typically based on service performance, delivery issues, or order anomalies. Below are situations where users may qualify for a refund from Bolt:
Service Cancellation: If a ride or delivery is canceled after a user has initiated it, and the cancellation was not due to user action, a refund for the fare may be applicable.
Service Performance Issues: Users may be eligible for a refund if there are significant delays or if the service provided does not meet expected standards as per the terms of use.
Order Anomalies: In cases where the order delivered does not match the description provided in the app, users may consider seeking a refund based on the discrepancy.
Technical Issues: If a user experiences persistent technical problems with the app that directly impact service availability, they may inquire about refund options for unused service time or rides.
Promotional Missed Discounts: Users who experience issues with applying promotional offers or discounts at the point of sale may discuss eligibility for a refund based on the terms of the promotion.
It's essential for users to keep in mind that each situation is reviewed on a case-by-case basis, and Bolt's customer support team is available to assist with any inquiries related to specific circumstances surrounding billing and service use.
Step-by-Step Process to Request Your Bolt Refund Like a Pro
If you purchased through Bolt.com:
Visit bolt.com and log into your account.
Navigate to the Account Settings section.
Select Billing History to locate your recent transactions.
Find the specific charge for your membership or subscription.
Click on Request Refund next to the transaction.
Fill out the refund request form, mentioning that the subscription renewed without notice.
Submit the form and await a confirmation email regarding your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate your Bolt subscription in the list.
Tap on the subscription and select Cancel Subscription.
After cancellation, open the App Store.
Tap on your profile icon at the top right and select Purchase History.
Select the charge for Bolt and then tap Report a Problem.
Choose the option that states you didn’t use the service or it renewed without notice.
Submit your issue and await further instructions via email.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the profile icon in the top right corner to access your account.
Select Payments & Subscriptions.
Tap on Subscriptions and find your Bolt subscription.
Tap on the subscription and select Cancel Subscription.
Immediately visit the Google Play Help Center.
Select Request a refund under the relevant option.
Fill out the refund form, noting that the subscription renewed unexpectedly.
Submit your request and check your email for updates.
If you purchased through Roku:
Go to the Roku website and log into your Roku account.
Navigate to the Manage Account section.
Select Subscription Management.
Find your Bolt subscription from the list.
Cancel the subscription to stop future charges.
Move to the Contact Us page.
Choose the option for refunds and select Bolt from the list of services.
Fill out the refund request form, emphasizing that the account was unused.
Submit your request and monitor your email for confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
I would appreciate confirmation of the status of this request within 3-5 business days.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but is awaiting approval from the merchant.
Your refund is in the pipeline, and you will be notified once it's approved.
Processing
The refund is being processed by Bolt after merchant approval.
Your refund is actively being handled. Expect it to be completed soon.
Refunded
The full amount has been successfully refunded back to your payment method.
You should see the refund amount reflected in your account shortly.
Partially Refunded
A portion of your original payment has been refunded.
Check your payment method for the refunded amount; the rest may not be refundable.
Completed
The refund process has been fully completed.
The funds should now be available in your account; no further action is needed.
Canceled
The refund request was canceled either by the merchant or by you.
You will not receive the refund. Please check for any notifications regarding the cancellation.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Bolt, users often encounter specific scenarios that lead to successful refund claims. Here are a few examples that illustrate common situations:
Accidental Subscription Upgrade: A user accidentally upgraded to a premium subscription while exploring the features. Realizing the mistake the next day, they contacted Bolt support through the help center. The support team promptly processed a refund for the unintended upgrade, ensuring the user reverted to their original plan without any hassle.
Service Interruption: A user experienced unexpected service downtime that impacted their use of Bolt's platform during a critical time. After reaching out to customer service for clarification, they were informed about the outage and received a refund for the period affected, acknowledging their frustration and ensuring they felt valued as a customer.
Product Return Due to Defect: A customer received a digital product that didn’t function as promised. They reached out to Bolt's support team with details and a screenshot of the issue. The customer support representative verified the problem and processed a refund for the defective product, facilitating an easy return process for the user, who then felt satisfied with the resolution.
Billing Clarity Request: A user noticed a recent charge that seemed inconsistent with their subscription plan. After submitting an inquiry via the account management portal, Bolt's team clarified the charge, which was indeed an adjustment due to a promotional offer transitioning. The user appreciated the transparency and opted for a refund, choosing a different promotional plan that better suited their needs.
The Easiest Way to Get a Bolt Refund
If you're frustrated trying to get a refund from Bolt—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status effectively is crucial for keeping updated on your transaction with Bolt. Here's how you can efficiently monitor the progress of your refund:
Check your Email Updates: Bolt sends out email notifications regarding the status of your refund. Keep an eye on your inbox for emails that will detail any updates, including when your refund was initiated and processed.
Use the Bolt Mobile App: If you have the Bolt app installed, you can quickly check your refund status. Navigate to the 'Orders' section within the app, and select the relevant order to find detailed information about the refund status.
Visit Your Account Dashboard: Log into your Bolt account on the website and head to your 'Account Settings'. Here, you can find a section dedicated to 'Order History' where refunds will be listed alongside their current status.
Monitor Your Billing Section: In the account dashboard, the 'Billing' section offers insights into all financial transactions, including refunds. Make sure to review this area for any updates on processing times or completed refunds.
Review Refund Progress Information: Bolt typically provides detailed information about the refund progress, including expected timelines for transaction completion. Be aware of any notes regarding delays or additional processing time within your order history.
Utilize Merchant-Specific Tools: If you're a merchant, Bolt may offer specific tools that can be used to track refunds across multiple transactions. Familiarize yourself with these tools in the merchant dashboard for streamlined tracking.
FAQ
If you forget to cancel your ride or order on time, refunds are generally not provided as all transactions are considered final. However, you can reach out to Bolt's customer support to discuss your situation, and they may be able to offer assistance depending on the specifics of your case.
Refunds from Bolt typically take 3 to 5 business days to process, depending on your bank or payment provider's policies. During peak times or holidays, this may take a bit longer. Always check with your bank for specific details regarding the reflected amount.
If you see a charge but do not have an active subscription, the first step is to check your account for any past subscriptions or trial periods that may have recently ended. If everything appears correct and you believe the charge is still in error, please reach out to Bolt’s customer support for further assistance.
If you are unable to obtain a refund directly from Bolt, consider reaching out to their customer service team again for further assistance. You may also explore escalating your request within Bolt's support system or reviewing your account details to ensure all information is correct and up to date.
If Bolt refuses to issue a refund, it's advisable to carefully review their refund policy to understand the criteria for eligibility. You can also reach out to their customer support team again for further clarification or to discuss your situation in more detail. Additionally, double-checking your account details and transaction history may provide more insight into the issue.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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