How to Get a Boost Auto Refund

• Order Confirmation Email: Locate and have ready the email you received when you purchased your products from Boost Auto, as this contains essential order details.
• Order Number: Ensure you have your specific order number handy, which can be found in your confirmation email or in your Boost Auto account.
• Original Payment Method: Verify the credit card or payment method used for the purchase, as you'll need to provide this information for processing the refund.
• Product Condition Evidence: Take clear pictures of the product if it is defective or damaged, which may be required for your refund claim.
• Reason for Return: Prepare a brief and clear explanation of why you are seeking a refund, including any relevant details about product functionality or dissatisfaction.
• Return Authorization Number: If applicable, obtain a Return Authorization number from Boost Auto's customer service to facilitate the return process.
• Account Information: Be ready to log into your Boost Auto account for verifying details or tracking the status of your refund request.
• Shipping Labels: If the refund includes a return of the product, ensure you have the appropriate return shipping labels or instructions provided by Boost Auto.
• Tracking Number: Keep your tracking number for the return shipment if you are sending the product back, as you may need to provide this information.

*Working days are Monday to Friday, and don't include public holidays.

At Boost Auto, we strive to provide our customers with high-quality automotive parts and exceptional service. Understanding your rights as a user is essential when it comes to eligibility for refunds. Here, we outline specific situations related to our products and services that may qualify for a refund.

• Defective Items: If you receive a product that is found to be defective due to manufacturing issues, you may be eligible for a refund or an exchange within a specified timeframe.
• Incorrect Items: Should you receive an item that does not match the order you placed, you might have the opportunity to return it for a refund.
• Shipping Errors: If an item is lost during shipping or if you experience issues with the shipping process, you may inquire about potential refund options.
• Return Policy Compliance: When returning products, ensuring adherence to the specified return policy, including packaging and timeframe, is crucial to determining eligibility for a refund.
• Order Cancellation: If an order is canceled prior to shipment, you may qualify for a full refund according to the specific cancellation policies in place at Boost Auto.

For assistance regarding any specific feedback or inquiries related to your situation, we encourage you to reach out directly to our customer support team, who can provide further clarification on eligibility criteria and processes.

At Boost Auto, we prioritize customer satisfaction and understand that sometimes refunds may be necessary for various reasons. Here are a few scenarios where users successfully claimed refunds:

• Incorrect Item Received: A customer ordered a specific model of LED tail lights for their truck, but mistakenly received the wrong accessory. After contacting Boost Auto's support team with photographic evidence of the item received, the customer was quickly issued a refund and sent the correct product at no additional cost.
• Product Defect: After installing a set of performance headlights, a user noticed that one light was flickering intermittently. Upon reaching out to Boost Auto, the support team requested details about the issue and promptly processed a refund after confirming the product was within the warranty period.
• Order Cancellation: A customer realized they ordered the wrong set of fog lights for their vehicle. After contacting customer service within the cancellation window, they were able to successfully cancel the order and receive a full refund before the item even shipped.
• Shipping Issue: A customer experienced a delay in receiving their order due to unforeseen shipping issues. After discussing the situation with Boost Auto’s support, they were offered a refund for the shipping cost, which was issued promptly as a gesture of goodwill.

Tracking your refund status at Boost Auto is straightforward, thanks to our efficient communication channels and user-friendly tools. Here’s how you can check your refund status effectively:

• Email Notifications: Keep an eye on your inbox for email updates from Boost Auto. We send automatic notifications whenever there’s a change in your refund status, including when the refund is initiated and when it is processed.
• Boost Auto Account Dashboard: Log into your account on our website and navigate to the Order History section. Here, you can view detailed status updates on your refunds, including the current progress and estimated timelines.
• Mobile App Access: If you use the Boost Auto mobile app, you can easily track your refunds by visiting the Orders tab. This provides a mobile-friendly view of all transactions, including ongoing refunds.
• Billing Section Insights: Within your account settings, there’s a Billing section that outlines all financial transactions. This includes comprehensive information about refunds, making it easy to monitor the status.
• Customer Support Reach: If you need more information or have specific questions about your refund, don’t hesitate to contact our customer support team directly through the chat feature on our website or by email. They can provide personalized updates and resolve any issues.