How to Get a BORN Refund

• Order Number: Locate your unique order ID from the BORN website or your confirmation email.
• Purchase Receipt: Have a digital or printed copy of your purchase receipt showing the transaction details.
• Account Information: Ensure you have your BORN account login details, including your registered email address.
• Product Condition: Verify that the product is in its original condition and packaging if applicable, as this may affect the refund eligibility.
• Reason for Return: Be prepared to specify the reason for the refund, such as defect, dissatisfaction, or incorrect item received.
• Return Shipping Label: If required, print or request a return shipping label to facilitate the return process.
• Transaction Details: Gather any relevant bank or credit card statements that confirm the original payment.
• Return Policy Review: Familiarize yourself with BORN's return policy to ensure compliance with their specific guidelines.
• Photos of the Product: Take clear photos of the product, especially if it is damaged or defective, to include in your refund request.
• Contact Information: Keep your current contact details handy in case BORN needs to reach you for additional information regarding your refund request.

*Working days are Monday to Friday, and don't include public holidays.

BORN, as an e-commerce platform focusing on health and fitness products, provides its customers with a clear understanding of their eligibility for refunds. It is essential for users to be aware of the specific scenarios under which they may qualify for a refund, ensuring a smooth and transparent transaction experience.

• Defective Products: If a product arrives defective or damaged, customers may be eligible for a refund. This requires customers to report the issue within a specific time frame, often within 30 days of receipt.
• Product Not as Described: If the item received does not match its description or specifications as listed on the BORN website, customers might be entitled to a refund upon providing appropriate documentation.
• Order Cancellations: In cases where an order is canceled prior to shipment, users may qualify for a full refund. It is important to check the cancellation policy on the product page for specific details.
• Return Policy Compliance: Products that fall under BORN’s return policy, when returned within the allowed return period and in original condition, can be returned for a refund. Ensure to check the specific return guidelines on each product page.
• Subscription Services: For users enrolled in subscription services, changes or cancellations made within the specified period may allow for eligible adjustments to billing cycles and potential refunds for unused service periods.

Understanding these specific refund criteria can assist users in managing their accounts and addressing any billing inquiries with clarity and confidence. For further clarification, customers are encouraged to refer to BORN's detailed return and refund policy available on their website.

At BORN, users often find themselves seeking refunds due to various circumstances related to their subscriptions and purchases. Here are a few realistic scenarios where customers successfully claimed refunds:

• Subscription Cancellation Timing: A user realized they wanted to cancel their premium workout plan shortly after the renewal date but before accessing any new content. After reaching out to customer service, they were able to explain their situation and received a full refund for the annual subscription, appreciating the prompt response from BORN.
• Product Quality Issue: A fitness enthusiast ordered a set of resistance bands but discovered that one of the bands had a manufacturing defect. After submitting a quick inquiry through BORN’s support portal, they received instructions on how to return the damaged product and were immediately refunded upon the return's processing.
• Misplaced Order: A long-time user accidentally ordered the wrong size of running shoes. After contacting BORN’s support team and explaining the mix-up, they processed a return for the incorrect size and issued a full refund, allowing the user to reorder the correct size hassle-free.
• Billing Inquiry Resolution: A customer noticed an unexpected charge on their account related to a service upgrade they hadn’t intended to keep. After a brief review with customer support, they clarified the details of their subscription and successfully obtained a refund for the unintended charge, ensuring they were back on the right plan.

Tracking your refund status at BORN is streamlined and user-friendly. Here are some efficient ways to keep tabs on your refund progress:

• Email Notifications: BORN sends timely updates regarding your refund status via email. Look for messages titled "Refund Initiated" or "Refund Processed" in your inbox for detailed information.
• Account Dashboard: Log into your BORN account and navigate to the Order History section. Here, you can see the current status of your refund requests along with estimated processing times.
• In-App Notifications: If you have the BORN mobile app, check the notifications section for real-time updates on your refund. Push notifications will alert you when your refund progresses or when further action is needed.
• Billing Section: Access the Billing section of your account settings for a comprehensive view of all transactions. This section includes tracking details on your refunds, including amounts and dates of processing.
• Refund Progress Details: BORN provides information such as the date your refund was processed and the expected duration for the funds to reflect in your account. Keep an eye on this data to plan accordingly.