How to Get a Bostonian Refund

• Reservation Confirmation Number: Make sure to have the confirmation number from your booking, as this is essential for identifying your reservation.
• Personal Identification: Prepare a valid ID (e.g., driver’s license or passport) to verify your identity during the refund process.
• Payment Method Details: Have the credit card or payment method used for the original transaction, including the last four digits, on hand for reference.
• Copy of the Cancellation Email: If applicable, retain any email correspondence confirming your cancellation, as it may be required to process the refund.
• Reason for Refund Request: Be ready to clearly explain the reason for your refund request, whether it’s due to service issues, travel disruptions, or policy misunderstanding.
• Account Information: If you have a loyalty or rewards account with Bostonian, include your account number to expedite the process.
• Documentation for Additional Charges: If you're disputing specific charges, gather any relevant documentation that supports your claim, such as receipts or photos.
• Details of Additional Requests: If you’ve made any special requests (e.g., for room upgrades or amenities) that may impact your refund, document these for reference.

At Bostonian, part of the Millennium Hotels group, guests have specific rights regarding potential refunds, tailored to the hospitality services provided. Refund eligibility is generally dictated by the nature of your booking and the associated policies governing hotel stays and reservations.

The following situations may qualify for a refund or adjustment of charges:

• Cancellation Policies: If a reservation is canceled within the timeframe specified in the hotel’s cancellation policy, guests may be eligible for a full or partial refund, depending on the terms of their booking.
• Booking Modifications: Changes made to reservations, such as altering dates or the type of accommodation, may result in adjustments to the total charge, and refunds may apply if this leads to a change in cost.
• Service Issues: If guests experience issues related to the services promised during their stay, such as cleanliness or access to amenities, these circumstances should be communicated, as they could affect billing and potential refunds based on hotel policies.
• Promotional Rates: If a promotional rate is booked and later adjusted higher due to availability changes, guests may be eligible for refunds based on the original promotional price if the terms of the offer allow for it.
• Deposit Refunds: For certain rates that require a deposit, if the cancellation is made in accordance with the stipulated policy, the deposit could be refunded based on the terms set out at the time of booking.

It’s recommended that guests review the specific terms of their reservation and contact Bostonian directly for personalized assistance regarding refund eligibility based on their individual situation.

At Bostonian, customers occasionally encounter situations that require them to seek refunds due to their unique offerings. Here are some realistic scenarios where users successfully claimed refunds:

• Booking Adjustment: A guest at Bostonian realized they booked an extra night by mistake. Upon reaching out to customer service, they were able to modify their reservation by explaining their situation and receiving a refund for the additional night.
• Package Service Change: A traveler purchased a special package that included dinner reservations, but when they arrived, the restaurant was closed for renovations. Bostonian staff promptly assisted them in securing a refund for the dining portion of the package upon validating the situation.
• Billing Clarification: After checking out, a customer noticed a charge for optional amenities they did not use. They contacted Bostonian's support team, who verified the misunderstanding and processed a refund for the unused services.
• Early Check-In Issue: A user planned to check in early but faced unforeseen delays. After notifying the hotel, they were able to receive a partial refund for the early check-in fee when their plans changed unexpectedly.

Tracking your refund status with Bostonian is straightforward, thanks to their user-friendly communication methods and account management features. Follow these tips to stay updated on your refund progress:

• Email Notifications: Keep an eye on your email inbox, as Bostonian sends notification emails regarding your refund status. These emails will include relevant details such as the refund amount and processing time.
• Mobile App Updates: If you have the Bostonian mobile app, check the notifications section frequently. The app often provides instant updates on refund statuses, making it easy to track progress directly from your device.
• Account Dashboard: Log in to your Bostonian account and navigate to the Order History section. Here, you will find detailed information on your transactions, including any pending or completed refunds.
• Billing Section Insights: Within your account settings, under the Billing section, you can view any refunds that are currently being processed, along with expected timelines for completion.
• Customer Support Access: If you're unsure about your refund status, Bostonian's customer support team is available via the app or website. Use the Contact Us feature to ask specific questions about your refund progress.