Understanding billing and subscription charges can often feel overwhelming, especially when unexpected costs arise. At BrainGames, we want to ensure that you have a clear understanding of how refunds work, who qualifies for them, and the steps you need to take to request your money back swiftly. This guide is designed to provide you with all the necessary information to navigate the refund process seamlessly, so you can continue enjoying your time with BrainGames.
What You Should Prepare Before Applying For Refund
Account Email Address: Make sure to have the email associated with your BrainGames account.
Transaction ID: Locate the specific transaction ID for the purchase you are requesting a refund for.
Purchase Date: Note the date when the purchase was made, as this is often required for verification.
Subscription Details: If you are applying for a refund on a subscription, have details of the subscription plan and billing cycle ready.
Proof of Payment: Have the receipt or proof of payment available; this can be found in your email confirmation or payment method statement.
Reason for Refund: Prepare a clear and concise explanation of why you are requesting the refund.
Account Access: Ensure you can temporarily access your BrainGames account in case further account verification is needed.
Previous Correspondence: Keep any previous communication regarding your refund request or issues you encountered.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from BrainGames
At BrainGames, we strive to provide a satisfying experience for all our users engaging with our digital gaming and subscription services. Our refund policy is designed to give users clarity on their rights and eligibility for refunds, ensuring a smooth account management experience. Understanding your specific circumstances may help determine if you qualify for a refund under certain situations.
Subscription Cancellation: If you decide to cancel your subscription before the next billing cycle and believe you have been charged for a period you will not use, you may qualify for a refund for that upcoming cycle.
Service Disruptions: In the event of significant service interruptions that affect gameplay, you might be eligible for credits or refunds for the impacted period, provided you report the issue in a timely manner.
Account Management Issues: If you encounter any difficulties with your account that directly affect your ability to access purchased games or features, clarification of your situation may lead to a potential refund or solution.
Trial Period Adjustments: Individuals who have accessed a trial period and subsequently cancel during that phase without transitioning to a paid subscription may be eligible for a full refund of any amounts charged post-trial.
Step-by-Step Process to Request Your BrainGames Refund Like a Pro
If you purchased through playbraingamesdaily.com:
Visit the BrainGames website and log into your account.
Navigate to the Account Settings page.
Click on the Billing or Subscriptions section.
Locate the subscription you wish to refund and select it.
Look for an option that says Request Refund or Contact Support.
If contacting support, fill out the form provided, and in your message, mention that the subscription renewed without notice.
Add a note that the account has been unused for the billing period.
Submit your refund request and await confirmation via email.
Log in with your Apple ID and find the BrainGames transaction.
Click on Report next to it and choose Request a Refund.
In your request, mention the subscription renewed unexpectedly.
Indicate that the account was not used during that billing cycle.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) and then Subscriptions.
Select your BrainGames subscription.
Tap on Manage and then Cancel Subscription.
After canceling, go to report a problem using the link in your email receipt from Google Play.
In your message, explain that the subscription renewed without prior notice.
Add that the account has been unused for the duration of the billing period.
If you purchased through Roku:
On your Roku device, press the Home button on your remote.
Scroll down and select Streaming Channels.
Access the Channel Store and find your BrainGames channel.
Once selected, look for the option to Manage Subscription.
Select Cancel Subscription.
Go to the email associated with your Roku account to find your subscription receipt.
Respond to the receipt email, indicating that the subscription renewed unexpectedly.
Clarify that the account has been unused during the billing period.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund due to [describe reason]. I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
I would appreciate your confirmation regarding this request within 3-5 business days.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
You will receive an update within 3-5 business days on the status of your refund.
Processing
Your refund is currently being processed by our team.
Please allow an additional 2-4 business days for your refund to complete.
Refunded
Your refund has been successfully issued to your original payment method.
You should see the funds in your account within 5-7 business days, depending on your bank.
Partially Refunded
A portion of your refund request has been approved.
Check your account for the refunded amount; the rest of your request is still being reviewed.
Completed
Your refund process is finalized, and no further action is needed.
You have received your full refund or the requested changes have been made.
Canceled
Your refund request has been canceled either by you or due to a policy criterion.
If you have questions about this status, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At BrainGames, users engage with a variety of subscription-based services designed to sharpen their cognitive skills. Below are some scenarios illustrating how users have successfully claimed refunds due to specific circumstances regarding their accounts:
Subscription Upgrade Confusion: A user wanted to upgrade their monthly subscription to an annual plan but mistakenly had both plans active for a short period. Upon realizing the oversight, they contacted support and received a refund for the extra month of billing related to the unintentional duplicate subscription.
Profile Access Issue: A customer faced technical difficulties accessing their account due to a system outage, which prevented them from utilizing the service for several days. After discussing the situation with customer support, they were issued a refund for the days they were unable to access their subscription.
Change in User Needs: A user initially subscribed for intensive training but found that their schedule changed unexpectedly, making it difficult to continue. They reached out to BrainGames to manage their account and were granted a refund for the remaining days of the subscription after explaining their situation.
Gift Subscription Transfer: A user gifted a subscription to a friend, but due to a miscommunication, the friend was already a subscriber. After the friend verified this information with customer support, the original user received a prompt refund for the unutilized gift subscription.
The Easiest Way to Get a BrainGames Refund
If you're frustrated trying to get a refund from BrainGames—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at BrainGames can be straightforward if you know where to look. Here are some specific tips to help you efficiently monitor the progress of your refund.
Email Notifications: Keep an eye on your inbox for emails from BrainGames. When you request a refund, you'll receive initial confirmation and subsequent updates through email. Look for subject lines like "Refund Status Update" to get the latest developments.
Account Dashboard: Log into your BrainGames account and navigate to the Order History section in your account dashboard. This area provides detailed insights into all your transactions, including any refunds in progress.
In-App Notifications: If you use the BrainGames mobile app, check the notifications tab. You may receive real-time updates about your refund status, ensuring you don't miss any important information.
Billing Section: Visit the Billing section of your account settings. This area often has specific information about pending refunds, including the anticipated timeline for processing.
Refund Progress Updates: BrainGames updates you on the refund progress, providing details such as the date processed and expected timeframe for the funds to appear back in your account. Make sure to look at your account dashboard or check-in through email for these updates.
FAQ
If you forgot to cancel your subscription on time, refunds are typically not offered as per the terms of service. However, we encourage you to reach out to our customer support team to discuss your situation, as they may be able to provide assistance or offer options based on your circumstances.
Refund processing times can vary depending on your financial institution, but generally, it may take 5 to 10 business days for the refund to appear in your account after it has been processed. Please keep in mind that weekends and holidays may also affect the timing of the transaction.
If you see a charge but do not have an active subscription, please first check your email for any confirmation of a subscription or trial. If you still believe there is confusion regarding the charge, contact our customer support team through the website for assistance in clarifying your account status.
If you're unable to receive a refund directly from BrainGames, consider reaching out to their customer service team again to explore your options. You might also escalate your request within their support system for a more detailed review. Additionally, reviewing your account details and subscription status can provide further insights into your eligibility for a refund.
If BrainGames declines to issue a refund, consider reviewing their refund policy to ensure your request aligns with their guidelines. You may also reach out to their customer support again for further clarification or assistance. Additionally, verifying your account details and recent transactions may provide helpful context for your inquiry.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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