Many users often overlook billing until they encounter an unanticipated charge, such as an automatic subscription renewal. This guide is designed to help you understand how refunds work with Branch (routable.com), who is eligible for a refund, and the straightforward steps to quickly request your money back. We aim to provide you with the information you need to navigate this process with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Branch account details, including the associated email address and username.
Transaction ID: Locate the transaction ID for the specific charge you are disputing. This is vital for tracking your order.
Proof of Purchase: Prepare a copy of the receipt or invoice that includes purchase details like date, amount, and transaction type.
Service Details: Document the specific service or product you are requesting a refund for, including any relevant subscription plan details.
Reason for Refund: Clearly outline the reason for your refund request, especially if it involves service issues, dissatisfaction, or unauthorized charges.
Previous Communications: Gather any previous communication regarding the purchase or refund request to show evidence of your attempts to resolve issues.
Timeframe: Be aware of the refund policy timeframe and prepare to initiate your request within that period.
Payment Method: Note the original payment method used for the transaction to ensure a smooth refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Bank Transfer
5-7 working days
Digital Wallet (e.g., PayPal)
2-4 working days
Mobile Payments (e.g., Apple Pay, Google Pay)
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Branch
At Branch, we strive to provide clarity around user rights and refund eligibility to enhance your experience with our services. Refund eligibility is typically determined by various factors related to subscription and usage status for the digital services Branch provides. Understanding these factors can help you determine if you might qualify for a refund under specific circumstances.
Subscription Cancellations: If you decide to cancel your subscription, you may be eligible for a refund for the unused portion of your subscription period, depending on the timing of your cancellation.
Service Downtime: In the unlikely event that there are disruptions in service that significantly impact your ability to utilize Branch's offerings, you might qualify for a refund based on the duration and impact of the disruption.
Incorrect Billing Amounts: If you notice a discrepancy in the billing amount that does not align with your subscription plan or usage, you may want to inquire about a potential refund for the difference, should the circumstances warrant it.
Promotional Offers: If a promotional offer was applied incorrectly to your account or if you were billed incorrectly due to the promotion, this situation may qualify for a refund related to the promotion.
It’s important to review your account details and usage history to fully understand your circumstances. For any inquiries regarding refund eligibility, please reach out to Branch’s support team for further assistance.
Step-by-Step Process to Request Your Branch Refund Like a Pro
Navigate to the Billing section in your account dashboard.
Find the recurring subscription or bill you wish to request a refund for.
Click on Details to view transaction information.
Select the Request Refund button.
In the message box, mention that you believed the subscription renewed without adequate notice.
Submit your request and wait for a confirmation email from support.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions and locate the Routable subscription.
Tap on Cancel Subscription if it is not already cancelled.
Go to the App Store and scroll down to Account.
Tap Purchased to view your transactions.
Find the Routable purchase and tap on it.
Contact Apple Support through the Report a Problem option.
In your message, state that the subscription renewed unexpectedly and the account was unused.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions from the menu.
Find your Routable subscription and tap on it.
Choose Cancel Subscription.
After cancellation, go back to the main menu and select Account.
Scroll down to Purchase History.
Locate your Routable transaction and tap on it.
Follow the prompts to Request a Refund. In your reason, note that you weren’t notified of the renewal and emphasize the non-usage of the account.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Select My Account from the options available.
Locate the Manage Your Subscriptions section.
Find your Routable subscription and click on Manage Subscription.
Select Cancel Subscription first.
Scroll to the Billing History section and click on it.
Identify the Routable transaction and click on it for further details.
Use the Contact Us link at the bottom of the page for customer service.
In the messaging area, explain that the subscription renewed without appropriate notice and highlight limited usage.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but is not yet processed.
Your refund is in the queue. You can expect an update within 1-3 business days.
Processing
The refund is currently being processed by our systems.
Your refund is actively being worked on. You’ll receive confirmation once it’s completed.
Refunded
The refund has been completed and the funds have been returned.
Your payment has been successfully refunded, and you should see it in your account shortly.
Partially Refunded
A portion of the total amount has been refunded.
You’ll receive a partial refund, reflecting the eligible amount. Check your account for details.
Completed
All processes related to the refund have been finalized.
Refund processing is fully complete, and there is nothing further to do.
Canceled
The refund request has been canceled either by you or the merchant.
Your refund request is no longer active. Reach out if you need further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Branch offers a range of subscription services aimed at helping users optimize their financial planning and account management. Below are some realistic scenarios where users successfully claimed refunds based on their interactions with Branch.
Subscription Overlap: A user realized they had mistakenly signed up for two different subscription plans for the same service feature. After reaching out to Branch's customer support, they were able to clarify their account status and receive a refund for the duplicate payment on the second plan.
Service Interruption: A user experienced an unexpected service interruption during a critical period for their financial planning. Upon contacting Branch, they were informed of the issue and were granted a refund for that month, recognizing the disruption to their service.
Accidental Purchase: A subscriber accidentally upgraded to a higher-tier plan that they didn’t intend to pursue. After explaining the situation to Branch’s support, the user was able to reverse the transaction and receive a refund, allowing them to return to their original plan without any fees.
Billing Clarification: A user noticed a discrepancy in their billing statement concerning their subscription and sought clarification from Branch. After reviewing the account details, Branch identified the error and promptly issued a refund for the amount in question, maintaining clear communication throughout the process.
The Easiest Way to Get a Branch Refund
If you're frustrated trying to get a refund from Branch—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Branch is straightforward and efficient, thanks to our dedicated systems and communication methods. Here are specific tips to help you monitor your refund progress effectively:
Check your email notifications: Branch sends automated updates regarding your refund status directly to your registered email address. Look for emails titled "Refund Update" for the latest information.
Utilize the Branch mobile app: Download the Branch app and navigate to the Notifications section. Here, you can find real-time updates about your refund status, including any actions required on your part.
Access your account dashboard: Log into your Branch account and go to the Order History section. This area provides the most detailed insight into your refund requests, including processing times and any notes from the merchant.
Visit the Billing section: Within your account settings, the Billing section lists all financial transactions, including your refund requests. This is where you can track the lifecycle of your refund.
Review refund progress details: When viewing your refund status in your account dashboard, you will see specific milestones such as "Request Received," "Processing," and "Refund Issued." These updates help you understand exactly where your refund stands.
Set up in-app notifications: Enable notifications in the Branch app to receive instant alerts about changes to your refund status. This ensures you are always in the loop without having to manually check your account.
Engage with merchant support: If you have specific questions about your refund that aren’t addressed through email or your account, reach out to the merchant’s customer support. They can provide more context and assist you with your request.
FAQ
If you forgot to cancel your subscription on time, refunds may be considered on a case-by-case basis. It’s best to reach out to our customer support team directly with your request, and they’ll assist you with the next steps. We appreciate your understanding as we review your situation.
Refunds typically take 3 to 5 business days to process and appear in your account, depending on your bank's policies. You may see the pending transaction reflected before the funds are fully available. If you have any concerns, it's always best to check with your financial institution for specific timelines.
If you see a charge but do not have an active subscription, please first check your account settings and purchase history for any active services. If the charge appears unclear, reach out to our customer support team with the details of the transaction for further assistance and clarification.
If you are unable to obtain a refund directly from Branch, consider reaching out to customer service again for further assistance. You may also explore escalating your inquiry within Branch's support system to ensure your concerns are addressed. Additionally, reviewing your account details and transaction history may provide further clarity on your situation.
If Branch declines to issue a refund, you may want to review their refund policy to understand the criteria for refunds more clearly. Additionally, consider reaching out to their customer support for further clarification or to discuss your concerns. It's also helpful to check your account details to ensure that all information is up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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