How to Get a Braze Permanent JE Refund

• Order Number: Gather your unique order number from your purchase confirmation email.
• Date of Purchase: Note the exact date you made your purchase to verify your transaction.
• Receipt or Confirmation Email: Keep the original receipt or confirmation email that includes details of your purchase.
• Photos of the Item: If applicable, take clear photos of the permanent jewelry that you wish to return for verification.
• Reason for Return/Refund: Prepare a brief explanation of why you are requesting a refund.
• Contact Information: Ensure your contact details are up-to-date for any follow-up communication.
• Payment Method Details: Have the details of your original payment method (credit card, PayPal, etc.) ready for processing the refund.
• Customer Account Information: If you have a customer account, log in and collect any related account details that may be pertinent.

At Braze Permanent JE, we offer a distinctive service focused on creating permanent jewelry pieces that are personalized and handmade for each customer. Understanding your rights and eligibility regarding refunds is essential as you engage with our services.

While we strive to provide a seamless experience and high-quality products, certain scenarios may arise where you might consider refund options. Below are specific situations relevant to our service where you may qualify for a refund:

• Service Cancellation: If you have scheduled an appointment for a jewelry service and have canceled within our specified cancellation policy timeframe, you may be eligible for a refund of your deposit.
• Product Issues: If there is a defect or issue with the jewelry you received, you might qualify for a refund or repair, depending on our product guarantee policy.
• Service Discrepancies: In instances where the final product does not match the agreed specifications prior to the service, you could be eligible for a refund or modification to the piece.
• Scheduling Conflicts: If you experience scheduling issues due to factors beyond your control, you may be able to discuss potential refund options under our accommodations policy.

Please note that all refund eligibility is subject to review based on our terms and conditions, and we encourage customers to reach out to our support for specific inquiries regarding their cases.

At Braze Permanent JE, users occasionally encounter situations that lead them to seek refunds for their jewelry services. Below are some examples of realistic scenarios where customers successfully claimed refunds.

• Booking Change: A customer realized they had booked an appointment for permanent jewelry during a time they couldn't attend. After contacting Braze Permanent JE, they were able to seamlessly reschedule their appointment and received a refund for the initial booking fee.
• Product Adjustment: A user purchased a custom piece of permanent jewelry but discovered that the sizing was not as expected. After discussing their options with customer service, they successfully received a refund on the adjustment fee when they opted to have the piece resized.
• Cancellation of a Service:** A customer initially enrolled in a subscription plan for exclusive offers but decided it no longer suited their needs. Once they contacted support, they received a refund for the unused portion of their subscription with no hassle.
• Incorrect Billing Query: A client noticed a billing anomaly in their account after a service was rendered. After reaching out for clarification, the Braze team confirmed a minor adjustment was needed and provided a prompt refund for the discrepancy noticed in their invoice.

Tracking your refund status with Braze Permanent JE is a straightforward process, ensuring you stay informed every step of the way. Here’s how you can efficiently monitor your refund status:

• Email Notifications: After initiating your refund, keep an eye on your email inbox. Braze Permanent JE sends updates regarding your refund status, including confirmations when the refund is processed.
• Account Dashboard: Log into your account on BrazePermanentJewelry.com. Navigate to the Order History section, where you can view the status of your refund in real-time, including any pending or completed refunds.
• Mobile App Alerts: If you have the Braze Permanent JE app, check for in-app notifications. These provide instant updates about your refund, ensuring you receive timely information no matter where you are.
• Billing Section: Within your account settings, access the Billing section to find detailed information about your recent transactions, including refunds that are currently being processed.
• Refund Progress Information: When tracking your refund, look for specific updates provided in your email or on your account dashboard, indicating the stage of your refund (e.g., processing, completed).
• Customer Support: If you have any concerns or don’t see the updates you expect, don’t hesitate to reach out to Braze Permanent JE's customer support for assistance with your refund status.