It's common for users to overlook billing details until an unexpected charge appears, such as an automatic subscription renewal. This guide is designed to clarify how refunds work at BRC Counseling, outlining eligibility criteria and providing step-by-step instructions to help you request your money back quickly and efficiently. Whether you're familiar with the process or navigating it for the first time, we're here to support you every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and phone number linked to your BRC Counseling account.
Transaction ID: The unique transaction ID for the session or service you are requesting a refund for.
Date of Service: The specific date and time of the counseling session provided by BRC Counseling.
Payment Receipt: A copy of the payment confirmation or receipt for the session, which includes the transaction details.
Cancellation Policy: Familiarize yourself with BRC Counseling’s cancellation and refund policies to understand your eligibility.
Reason for Refund: A clear explanation of why you are requesting a refund, including any relevant details about your experience.
Documentation of Issues: Any communications (email or chat logs) regarding issues with the service that warrant a refund request.
Signature Verification: If applicable, provide any form of consent or agreement you signed, confirming the terms of service.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Insurance Refunds
4-6 weeks
Check
7-10 working days
PayPal
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from BRC Counseling
At BRC Counseling, we strive to provide quality mental health services tailored to your individual needs. It’s important to understand your rights concerning eligibility for refunds, especially in the context of our unique services. Refund eligibility largely depends on the specific circumstances of your engagement with our programs.
Service Cancellation: If you have formally canceled your counseling sessions and do not use any remaining services, you may qualify for a prorated refund based on the service days remaining.
Program Transition: In cases where a client transitions from one program to another, unused portions of fees may be eligible for a refund, contingent upon the type of services rendered and timings involved.
Session Disruptions: If a scheduled session is significantly disrupted or if services cannot be provided as agreed, you might be able to discuss potential refunds for those specific sessions.
Payment Plan Adjustments: Clients experiencing financial hardship may inquire about adjustments to their payment plans, which could include a temporary suspension of fees while reassessing their financial situation.
Incorrect Billing Issues: If there are questions regarding the accuracy of billed amounts based on services received, you are encouraged to reach out for clarification and potential adjustments.
Understanding these scenarios can help you navigate your account management more effectively. For any queries about your specific situation, please contact our office directly for personalized assistance.
Step-by-Step Process to Request Your BRC Counseling Refund Like a Pro
If you purchased through BRC Counseling.com:
Visit boiseresidentialcare.com and scroll to the bottom of the homepage.
Click on the Contact Us link.
Fill out the contact form with your information.
In the Subject line, write: Refund Request.
In the message, mention that the subscription renewed without notice.
Include details like your account name, email, and the date of the charge.
Submit the form and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the BRC Counseling subscription in your list.
Tap on it and select Report a Problem.
Choose the option that fits your case, such as "Didn’t mean to renew" or "Not using the subscription anymore."
Explain your situation briefly and emphasize that the account was unused.
Submit your request and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Profile icon at the top right corner.
Select Payments & subscriptions, then tap on Subscriptions.
Find your BRC Counseling subscription and select it.
Tap on Manage.
Select Request a Refund.
In the message box, mention that the subscription renewed without notice, and you would like a refund.
Submit your request, and you will receive an email confirmation shortly.
If you purchased through Roku:
Access your Roku account at my.roku.com.
Log in to your account using your credentials.
Navigate to the Manage Account section.
Locate Subscriptions, and find your BRC Counseling subscription.
Click on Request a Refund.
In the reason section, emphasize that the account was unused to increase your chances.
Submit the refund request and monitor your email for a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support this request.
Could you please confirm the status of this request within 3-5 business days? Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
This status indicates that our team is currently assessing your request. Please allow up to 5 business days for processing.
Processing
Your refund is being processed by our financial department.
At this stage, your refund is being examined for approval. Expect completion within 3 to 7 business days.
Refunded
The refund has been successfully issued to your payment method.
You will see the amount credited to your account within 5 business days. Check your transaction history for confirmation.
Partially Refunded
A portion of your refund request has been approved.
You will receive a partial refund based on the terms discussed. Review your email for details on the refunded amount.
Completed
Your refund process is finished.
All transactions related to your refund are settled. No further action is required on your part.
Canceled
Your refund request has been canceled.
This status means that the refund process will not proceed. If you have questions, contact our support team for guidance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At BRC Counseling, clients may occasionally find themselves needing to request refunds for various reasons related to their services. Below are some realistic scenarios where users successfully claimed refunds, highlighting their unique situations:
Accidental Overlapping Sessions: A client mistakenly booked two therapy sessions on the same day. Upon realizing the error, they contacted BRC Counseling’s customer service, and after a brief discussion of their cancellation policy, they were issued a refund for the duplicate session.
Change in Therapy Needs: A participant in a group counseling program found that their schedule had changed unexpectedly, making it impossible for them to attend the sessions. They reached out to BRC Counseling to explain the situation and were granted a refund for the remaining sessions they wouldn’t be able to attend.
Technical Issues with Virtual Sessions: A user faced repeated technical difficulties during online therapy sessions, making it hard for them to engage fully. After submitting feedback, the team at BRC Counseling issued a refund for the sessions affected by these interruptions, ensuring the client felt supported.
Misunderstood Subscription Terms: A client enrolled in a subscription-based service misinterpreted the terms regarding session limits and found themselves needing fewer sessions than anticipated. They contacted BRC Counseling to clarify their subscription and successfully received a refund for the remaining credits they would not use.
The Easiest Way to Get a BRC Counseling Refund
If you're frustrated trying to get a refund from BRC Counseling—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
If you're awaiting a refund from BRC Counseling, tracking its status can be a seamless experience with the right tools and information. Here’s how you can efficiently keep an eye on your refund progress:
Check Your Email for Updates: BRC Counseling regularly sends email notifications regarding the status of your refund. Look for messages from their support team, which will provide insights on both initiation and completion of your refund.
Visit Your Account Dashboard: Log into your BRC Counseling account and navigate to the Billing Section in your dashboard. Here, you'll find detailed information about your current refund status.
Review Your Order History: Access the Order History section to see all transactions, including any pending refunds. This section will help you track when your refund was initiated and any updates pertaining to it.
Utilize In-App Notifications: If you're using the BRC Counseling mobile app, enable notifications to receive real-time updates about your refund status directly to your device.
Contact Support for Assistance: If you're unsure about the status of your refund, you can reach out to BRC Counseling’s customer support for personalized assistance. They can provide updates that may not yet reflect on your dashboard.
FAQ
Unfortunately, if you forget to cancel your appointment within the required timeframe, we are unable to issue a refund. We understand that circumstances can arise, so we recommend reviewing our cancellation policy for future reference and planning accordingly.
Refund processing times can vary depending on your bank or financial institution, typically taking between 5 to 10 business days. Once the refund has been processed by BRC Counseling, you will receive a confirmation, but please allow additional time for your bank to reflect this in your account.
If you see a charge but do not have an active subscription, please reach out to our customer support team for assistance. Provide any relevant details about the charge so we can help clarify the situation. We are here to ensure you receive the information you need.
If you're unable to obtain a refund directly from BRC Counseling, consider reaching out to their customer service team for further assistance. You may also explore the option of escalating your inquiry within their support system to ensure your concerns are properly addressed. Additionally, reviewing your account details may provide insights into any applicable policies or processes.
If BRC Counseling refuses to issue a refund, you may want to review their refund policy to understand the terms and conditions that apply. Additionally, consider reaching out to their support team again for clarification or to discuss your situation further. It can also be helpful to check your account details to ensure all relevant information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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