How to Get a Breeze Refund

• Order Confirmation Email: Have your initial order confirmation email on hand, as it contains important details about your purchase.
• Transaction ID: Locate your unique transaction ID from your purchase receipt, which is essential for processing your refund.
• Account Login Credentials: Be ready to log into your Breeze account to facilitate easy verification of your order details.
• Subscription Details: If you are subscribed to our service, note down your subscription plan, renewal dates, and any relevant payment history.
• Evidence of Issue: Gather any screenshots or documentation that illustrate the issue with the service or product you are requesting a refund for.
• Refund Policy Acknowledgment: Review and be familiar with Breeze's refund policy to understand your eligibility criteria.
• Communication History: Keep records of any communications with customer support regarding the issue for reference during the refund process.
• Payment Method Information: Be prepared to provide details on the payment method used for the purchase, as this may be needed to locate your transaction.

*Working days are Monday to Friday, and don't include public holidays.

At Breeze, we understand that your needs may change over time, and we strive to provide clear information regarding your rights and eligibility for refunds. Our services are designed to offer flexibility and value, and we recognize that various circumstances can impact your subscription or service usage. Below are the scenarios that might qualify for a refund based on your personal account situation.

• Service Non-Delivery: If a service you subscribed to was not delivered as expected or experienced significant downtime, you may qualify for a refund depending on the length of the disruption.
• Billing Discrepancies: If there are discrepancies in the billing amount compared to your account details, you could be eligible to seek a refund for the difference after clarification.
• Subscription Downgrade: If you downgraded your subscription plan and believe the transition did not take effect correctly, you might be eligible for a refund for the unused portion of the higher-tier subscription.
• Promotional Offers: If you subscribed during a promotional period and did not receive the benefits as advertised, you may qualify for a refund based on those promotional terms.
• Unresolved Technical Issues: If you experienced persistent technical issues that were not resolved despite following our support guidelines, this could be a circumstance that warrants review for eligibility for a refund.

We encourage you to reach out to our support team for personalized assistance regarding your account situation. We are here to help you navigate your options and ensure you have the best experience with Breeze.

At Breeze, we understand that managing subscriptions and services can sometimes lead to questions about billing and account management. Here are some scenarios where users successfully claimed refunds:

• Subscription Reinstatement Error: A user intended to downgrade their subscription but accidentally reactivated the previous plan. After noticing the oversight, they contacted Breeze support and explained the situation. Breeze promptly processed a refund for the difference in fees for that month, ensuring the user was billed only for their intended subscription.
• Service Interruption Compensation: A customer experienced technical issues with the software, resulting in significant downtime. Upon reporting the problem and providing relevant details, they received a refund for the non-functional period, which covered the duration of the service outage.
• Duplicate Service Purchase: A user accidentally purchased the same add-on feature twice within a single billing cycle. After reaching out to Breeze's support team and sharing their order history, they received a full refund for the extra purchase, helping streamline their account without unnecessary charges.
• Promotional Code Application: A customer applied a promotional code during checkout, but it didn’t reflect on their final bill. Once they contacted Breeze with the details, the support team confirmed the issue and issued a refund to adjust the total to the intended discounted price.

Tracking your refund status with Breeze is designed to be as straightforward and efficient as possible. Here are some specific tips to help you stay updated on your refund progress:

• Email Notifications: Keep an eye on your inbox. Breeze sends updates regarding your refund status via email. Look for messages titled "Your Refund Update" which will provide specific details about the progress of your return.
• In-App Notifications: If you have the Breeze app installed, you will receive in-app notifications that will alert you when there are changes to your refund status. Don’t forget to enable notifications for timely updates.
• Account Dashboard: Log into your Breeze account and navigate to the Order History section. Here, you can view the status of your refund, including whether it is pending, processed, or completed.
• Billing Section: Check the Billing section in your account settings. This section will provide detailed information about your transaction history, including any refunds that have been initiated.
• Timeline of Progress: When checking your refund status, Breeze includes a timeline feature that outlines each step taken in the refund process, from initiation to completion, so you can see exactly where your refund is at any given time.
• Merchant-Specific Tools: If you are a merchant using Breeze, utilize the Merchant Dashboard to monitor refund requests made by your customers. This tool provides insights into the status and helps manage refunds more effectively.