How to Get a Brilanta Refund

• Order Confirmation Email: Locate the email confirming your purchase, as it contains essential details.
• Transaction ID: Retrieve the unique transaction ID from your order history, as it will be required for processing your refund.
• Proof of Payment: Have your payment receipt or bank statement on hand to verify the transaction.
• Account Login Details: Ensure you have access to your Brilanta account to expedite the refund process.
• Refund Request Form: If applicable, complete any refund request form as specified on the Brilanta website.
• Customer Support Interactions: Keep records of previous communications with customer support regarding your refund.
• Reason for Refund: Prepare a clear and concise explanation of why you are requesting a refund, as this may be required.

*Working days are Monday to Friday, and don't include public holidays.

At Brilanta, we strive to provide our users with a clear understanding of their rights regarding refunds. Our services are designed to support users in their financial well-being, and we recognize that questions may arise concerning billing scenarios. It's essential to know that eligibility for a refund with Brilanta may depend on specific account situations or subscription statuses.

Below are instances that might qualify users for a refund:

• Service Interruption: If users experience an unexpected interruption of service for an extended period that is outside their control, they may be eligible for a refund for the affected billing cycle.
• Technical Issues: Situations where users are unable to access the platform due to persistent technical issues may be considered for a refund, particularly if the issue is not resolved quickly.
• Account Management Changes: Users who have recently modified their subscription plan and find that the new plan does not match their expectations based on the provided service details may inquire about their eligibility for a refund on the difference between plans.
• Promotional Offers: Users who have enrolled in a promotional offer and did not receive the expected benefits may seek clarification or potential refunds where applicable.

We encourage users to review their specific situations and reach out to our support team for guidance on eligibility and to ensure a smooth resolution to their inquiries.

Brilanta offers subscription-based services for digital wellness and lifestyle coaching. Here are several real user scenarios where customers successfully claimed refunds under various circumstances:

• Subscription Downgrade: A user decided to switch from a premium plan to a basic plan after realizing they weren’t utilizing all the features. After contacting customer support, they were able to receive a refund for the difference in the subscription fees for that billing period as a gesture of goodwill.
• Accidental Purchase of Add-Ons: A customer accidentally purchased additional monthly coaching sessions while navigating the app. Upon reaching out to Brilanta’s support team with details of the accidental purchase, they quickly processed a refund for the extra sessions.
• Service Interruption: A subscriber experienced a technical issue that disrupted their access to personalized content for three days. After reporting the problem, Brilanta acknowledged the inconvenience and offered a partial refund for the days the service was unavailable.
• Billing Cycle Confusion: A customer was confused about their billing cycle and mistakenly believed they were overcharged for the month. After clarifying their plan details with customer support, they received a refund of the extra amount charged for a promotional add-on they had thought was included in their plan.

Tracking your refund status efficiently is crucial for a smooth experience with Brilanta. Fortunately, Brilanta offers several avenues to keep you updated on your refund progress. Here are the best ways to stay informed:

• Email Notifications: Brilanta sends automatic email updates regarding your refund status. Be sure to check your inbox for notifications that will alert you when your refund is being processed, as well as any changes to the expected timeline.
• In-App Notifications: If you use the Brilanta mobile app, enable push notifications to receive real-time updates directly on your device, ensuring you never miss important information about your refund.
• Account Dashboard: Log in to your Brilanta account and navigate to the Order History section. Here, you'll find detailed information about all your past transactions, including the current status of any refunds requested.
• Billing Section: Under your account settings, access the Billing section. This area provides insights into any ongoing refund requests and updates regarding their processing status.
• Refund Progress Details: Brilanta’s system offers transparency by displaying whether your refund is pending, approved, or completed. This information helps you understand where your request stands at any point in time.
• Customer Support: If you have questions beyond what is provided, you can always reach out via the customer support chat feature on the Brilanta website, where agents can give you insights on your specific refund status.