Many customers often overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to help you understand how refunds work at Brooklyn Roasting Company, who qualifies for them, and the straightforward steps to request a refund quickly. Our goal is to ensure that you feel confident and informed throughout the process, making it as hassle-free as possible.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Have the original confirmation email handy which contains your order number and product details.
Transaction ID - Locate the transaction ID from your order confirmation or receipt for easier tracking.
Account Information - Ensure you have your account login details if you purchased through an account on the website.
Packaging Condition Photos - If applicable, take photos of the product as received, especially if it was damaged or incorrect.
Purchase Date - Document the date you placed the order as this may be relevant for return eligibility.
Customer Support Communications - Keep any correspondence with Brooklyn Roasting Company's customer support regarding the issue.
Refund Policy Reference - Familiarize yourself with Brooklyn Roasting Company's specific refund policy for the category of product you're returning.
Reason for Return - Prepare a succinct explanation for your refund request, including details on any issues encountered.
Shipping Information - Be ready to provide the original shipping address and any details related to your shipping method.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Gift Card
1-3 working days
Apple Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Brooklyn Roasting Company
At Brooklyn Roasting Company, we want to ensure our customers are satisfied with their purchases, recognizing that various circumstances may arise that could prompt a request for a refund. As a purveyor of high-quality coffee and related products, our refund policies are tailored to meet the needs of our customers effectively. Below are some situations relevant to our offerings that might qualify for a refund:
Product Quality Issues: If a product does not meet the high-quality standards that Brooklyn Roasting Company is known for, customers may qualify for a refund upon providing details about the issue.
Incorrect Orders: In instances where an order is incorrect—such as receiving the wrong type of coffee or merchandise—customers might be eligible for a refund or replacement after reaching out to our customer service.
Shipping Errors: If a product arrives damaged or is lost in transit, customers can inquire about potential refunds or replacements, ensuring they receive the order they expected.
Subscription Cancellation: For those using our subscription service, if you wish to cancel your subscription mid-cycle, it is crucial to review the specific terms regarding pro-rated refunds which may apply, depending on the timing of the cancellation.
Order Modifications: If modifications to an order were made prior to shipping that lead to confusion or dissatisfaction, contacting our support team might lead to eligibility for adjustments or refunds.
We encourage customers to reach out to our customer service for any inquiries regarding eligibility for refunds, as every situation is unique and we strive to provide satisfactory resolutions.
Step-by-Step Process to Request Your Brooklyn Roasting Company Refund Like a Pro
If you purchased through Brooklyn Roasting Company:
Scroll to the bottom and click on the Contact Us link.
Choose Email Us or the preferred contact method listed. If using email, ensure the subject line is Refund Request.
In the message body, provide your order number and specific reasons for the refund, such as the subscription renewed without notice or that the account was unused.
Submit the request and check your email for a response.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the Brooklyn Roasting Company subscription and select it.
Scroll down and tap Report a Problem to report your issue.
Choose Request a Refund, then highlight that the subscription renewed unexpectedly.
Complete the following steps to submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines) and select Subscriptions.
Select your Brooklyn Roasting Company subscription.
Tap Cancel Subscription (if applicable) to proceed.
After cancellation, return to the subscriptions page and select Get Help.
Choose Request a Refund and note that the subscription was not utilized or renewed without prior information.
Follow any prompts to finalize and submit your request.
If you purchased through Roku:
Access your Roku device and navigate to Settings.
Select Payments and then Manage Account.
Log in to your Roku account on a web browser at my.roku.com.
Choose your Subscriptions and locate the Brooklyn Roasting Company entry.
Select Unsubscribe first.
Then, go to Roku Support page and choose the Contact Us link.
Submit a request detailing that you would like a refund due to not using the service post-subscription renewal.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Brooklyn Roasting Company for Refund
Script
Copy
Subject: Refund Request – Brooklyn Roasting Company Account [Your Email]
Dear Brooklyn Roasting Company Team,
I hope this message finds you well.
I am reaching out regarding a recent billing situation. [describe reason]
I would like to request a refund for the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
Could you please confirm receipt of this request and provide an update within **3-5 business days**?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
Please allow up to 3 business days for us to review your request.
Processing
Your refund is currently being processed by our team.
You can expect to see the refund in your account within 5-10 business days.
Refunded
Your refund has been successfully processed and completed.
The amount will reflect in your account shortly. Thank you for your patience!
Partially Refunded
A portion of your order has been refunded due to item unavailability.
Check your account for the refunded amount and the status of your remaining items.
Completed
Your refund process is fully completed, and no further action is needed.
Thank you! Your funds should be with you shortly.
Canceled
Your refund request has been canceled, possibly due to missing information.
If this was an error, please reach out to our customer service.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Brooklyn Roasting Company, customers often encounter various situations that lead them to request refunds. Here are some realistic scenarios highlighting how users successfully navigated refund processes:
Subscription Adjustment: A customer realized they had signed up for a monthly coffee subscription but wanted to modify their plan to bi-weekly delivery. They contacted Brooklyn Roasting Company customer service, who was able to adjust their subscription and quickly processed a refund for the difference in pricing for the first month.
Order Timing Issue: A user ordered a batch of coffee to arrive just before a holiday but experienced a slight delay in shipping. Understanding the situation, Brooklyn Roasting Company offered a refund for the shipping charges, ensuring that the customer felt valued despite the unforeseen delay.
Incorrect Item Delivered: After receiving an order, a customer noticed they had received the wrong coffee blend. They reached out to Brooklyn Roasting Company, and upon confirming the mistake, the company promptly sent out the correct blend and issued a refund for the wrong item, supporting a hassle-free resolution.
Gift Card Expiration Query: A customer inquired about a gift card they received that had recently expired. Brooklyn Roasting Company's customer service team graciously reviewed the situation and offered a refund for the remaining balance, allowing the customer to purchase their favorite blends again.
The Easiest Way to Get a Brooklyn Roasting Company Refund
If you're frustrated trying to get a refund from Brooklyn Roasting Company—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Brooklyn Roasting Company is straightforward and designed to keep you informed throughout the process. Here are some efficient ways to stay updated on your refund:
Email Notifications: After you request a refund, keep an eye on your email inbox for notifications from Brooklyn Roasting Company. These emails will detail the status of your refund, including when it is being processed and when you can expect it to reflect in your account.
Account Dashboard: Log into your account on the Brooklyn Roasting Company website and navigate to the Order History section. Here, you can view all your past orders and click on the relevant order to check the refund status.
Mobile App Updates: If you use the Brooklyn Roasting Company mobile app, you can receive in-app notifications about your refund. Make sure your notifications are enabled to get real-time updates.
Billing Section: In your account's Billing section, Brooklyn Roasting Company provides clear updates on pending refunds. This can help you track your refund against any previous charges.
Customer Support: If you have questions about your refund status, don't hesitate to reach out to customer support via the contact options available on the website. They can provide detailed information tailored to your order.
FAQ
If you forget to cancel your subscription on time, unfortunately, we are unable to process a refund for the most recent charge. We recommend reviewing your subscription settings in advance to manage your orders effectively. If you have further questions or need assistance, feel free to reach out to our customer service team.
Refunds typically take 3 to 10 business days to process, depending on your financial institution. Once processed, you should see the amount credited back to your account within that timeframe. If you have any concerns, feel free to reach out to customer support for assistance.
If you notice a charge but do not have an active subscription, please check your account for any past orders or subscriptions that may still be active. If everything appears accurate and you still have questions, contact our customer support team for assistance, and we’ll help clarify the charge.
If you are unable to get a refund directly from Brooklyn Roasting Company, you may consider reaching out to their customer service team again for further assistance. Additionally, you can explore the option of escalating your inquiry within their support system for more comprehensive help. It may also be beneficial to review your account details to ensure all relevant information has been provided.
If Brooklyn Roasting Company is unable to issue a refund, consider reviewing their refund policy for clarity on the situation. You may also contact their customer support team again for further assistance or check your order details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)