Many users often overlook billing details until an unexpected charge catches their attention, perhaps due to an automatic subscription renewal. To assist you in navigating this process, this guide clarifies how refunds work at Build My Wheelchair, outlines eligibility criteria, and provides a straightforward step-by-step approach for requesting a refund swiftly. Our goal is to ensure you feel confident and informed as you manage your financial transactions with us.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate and have your original order confirmation email ready, which includes important details like your transaction ID.
Proof of Delivery: Gather any documentation that confirms the delivery of your wheelchair, such as tracking information or delivery receipts.
Photos of the Product: Prepare clear photos of the wheelchair highlighting any defects or issues that warrant the refund.
Refund Request Form: Download and complete the refund request form from the Build My Wheelchair website if applicable.
Account Information: Ensure you have your Build My Wheelchair account details handy, including your registered email and user ID.
Communication History: Collect any previous correspondence with customer service regarding the product issues or refund inquiries.
Reason for Refund: Clearly outline your reason for requesting a refund, including any specific warranty claims or dissatisfaction that applies.
Payment Method Details: Have your original payment method information ready, such as credit card details or payment service information used at checkout.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
3-5 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Build My Wheelchair
At Build My Wheelchair, we understand that every user's situation may vary, and there are specific circumstances under which individuals might be eligible for a refund. Our primary focus is on providing personalized wheelchair solutions that best fit your needs, and we are dedicated to ensuring customer satisfaction. Below are some key situations that could qualify for a refund:
Order Cancellations: Users who cancel their order within a specified timeframe may qualify for a refund, provided that the product has not yet entered the production phase.
Product Defects: If a wheelchair received has a manufacturing defect or does not meet the specifications agreed upon at the time of purchase, users could be eligible for a refund after the issue is verified by our customer service team.
Delivery Issues: In cases where a product is significantly delayed beyond the estimated delivery date provided at the time of purchase, users might be eligible for a refund if they choose not to wait any longer for their order.
Customization Errors: If there is an error in the customization details as per the user's specifications, and it leads to receiving a product that does not match the order, refund eligibility may apply after reviewing the circumstances.
For personalized assistance and more detailed information regarding your specific situation and potential refund eligibility, we encourage you to reach out to our customer service team.
Step-by-Step Process to Request Your Build My Wheelchair Refund Like a Pro
If you purchased through Build My Wheelchair.com:
Visit the Build My Wheelchair website and log into your account.
Navigate to your account settings by clicking on your profile icon in the top right corner.
Select 'Billing' or 'Subscriptions' from the menu options.
Locate the subscription or membership you wish to refund and click on 'Manage Subscription.'
Look for a 'Request Refund' option, and click on it.
In the refund request form, mention that your subscription renewed without notice.
Include details about your account's inactivity if applicable; it may help your case.
Submit the refund request and keep an eye on your email for confirmation or follow-up messages.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions' to view your active subscriptions.
Find the Build My Wheelchair subscription and tap on it.
Scroll down and tap 'Report a Problem' or 'Cancel Subscription.'
Choose 'Request a Refund' and provide a brief explanation.
Emphasize that the subscription may have renewed without your knowledge.
Submit your request and await a response from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu (three horizontal lines) in the top-left corner.
Select 'Subscriptions' to find your subscriptions.
Locate the Build My Wheelchair subscription and tap on it.
Tap 'Manage' and then select 'Refund.'
Follow the prompts to request a refund.
Mention factors such as unexpected renewal or minimal usage.
Submit your request for review.
If you purchased through Roku:
Access your Roku device and press the Home button on your remote.
Navigate to 'Streaming Channels' and select 'My Channels.'
Find the Build My Wheelchair channel and highlight it.
Press the * button on your remote to access the options menu.
Select 'Remove Channel' to cancel your subscription.
Next, visit the Roku website and log into your account.
Go to 'Manage your subscriptions' to find the Build My Wheelchair subscription.
For the refund request, contact Roku customer support directly via their website.
Explain that you canceled the subscription and request a refund, mentioning the lack of notice for renewal if applicable.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Build My Wheelchair for Refund
Script
Copy
Subject: Refund Request – Build My Wheelchair Account [Your Email]
Dear Build My Wheelchair Team,
I hope this message finds you well.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund for the amount of [Amount].
If applicable, I have attached the relevant documentation for your review.
I kindly ask for confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been initiated but not yet reviewed.
You will receive an update once your refund is under review.
Processing
Your refund is currently being processed by our team.
Please allow up to 5 business days for the refund to be processed.
Refunded
The full amount of your purchase has been refunded to your original payment method.
Check your bank account or payment method for the refund, usually processed within 3-5 business days.
Partially Refunded
A portion of your order has been refunded, based on return criteria.
You will be notified of the amount refunded and the items included.
Completed
Your refund process has been finalized successfully.
No further action is needed on your part; the transaction is closed.
Canceled
Your refund request has been canceled, either by request or due to eligibility issues.
If you believe this is an error, please contact customer service for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Build My Wheelchair, we understand that sometimes situations change, and our users need to navigate their accounts for various reasons. Here are some real-life scenarios where users successfully claimed refunds:
Incorrect Model Order: A user ordered a specialized wheelchair but realized after receiving it that they mistakenly chose the wrong model. After contacting customer support and providing the order details, they processed an exchange and issued a refund for the initial order seamlessly.
Late Delivery Refund: One customer experienced an unforeseen delay in the delivery of their custom wheelchair. After reaching out to Build My Wheelchair to inquire about the shipping status, they were informed about the delay and received a full refund for the shipping costs as a gesture of goodwill.
Subscription Adjustment: A user initially subscribed to a premium plan but found it didn’t align with their needs. Upon reflecting on their usage, they decided to downgrade. After navigating to their account settings and successfully completing the downgrade process, they were able to receive a prorated refund for the unused portion of their premium subscription.
Service Interruption: During an unexpected service outage, a user noticed they could not access some features of the Build My Wheelchair platform. After reaching out to customer service to discuss the inconvenience, they were provided with a refund for that billing cycle as a way to acknowledge the disruption in service.
The Easiest Way to Get a Build My Wheelchair Refund
If you're frustrated trying to get a refund from Build My Wheelchair—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Build My Wheelchair is simple and straightforward. Here are the most efficient ways to stay updated on your refund progress:
Check Email Notifications: Build My Wheelchair sends email updates whenever there’s a change in the status of your refund. Keep an eye on your inbox for emails titled "Refund Update" or similar for real-time notifications.
Utilize Your Account Dashboard: Log in to your Build My Wheelchair account and navigate to the Account Dashboard. Under the "Order History" section, you’ll find details regarding your refund progress, including any pending status updates.
Explore the Billing Section: Within your account settings, visit the "Billing" section where you can see all transactions, including refunds. Here you can track the specific amount being refunded and the date it was processed.
In-App Notifications: If you use the Build My Wheelchair mobile app, enable notifications to receive instant updates about your refund status directly to your device. Look out for alerts regarding any changes.
Contact Customer Support: If your refund status hasn’t updated in a reasonable time, don’t hesitate to reach out to Build My Wheelchair’s customer support team through the support chat feature in the app or website. They can provide personalized updates on your refund on request.
FAQ
If you forget to cancel your order on time, refunds may not be available since the policy typically requires timely cancellation for a full refund. However, we encourage you to contact our customer support team to discuss your situation, as they may be able to offer assistance or alternative solutions.
Refunds typically take about 5 to 10 business days to process, depending on your bank's policies. Once initiated, you should receive a confirmation email, and the funds will reflect in your account shortly thereafter. Please keep an eye on your bank statement during this period.
If you see a charge but do not have an active subscription, please first check your email for any notifications related to your account or subscription status. If you still have questions or need assistance, reach out to our customer support team through the contact form on our website for further clarification.
If you're unable to obtain a refund directly from Build My Wheelchair, consider reaching out to customer service again for further assistance. You may also explore escalating your inquiry within their support system to ensure that your concerns are addressed. Additionally, reviewing your account details may provide insights or relevant information regarding your request.
If Build My Wheelchair is unable to issue a refund, it's advisable to carefully review the company's refund policy to understand the specific terms and conditions that apply. Additionally, consider reaching out to customer support again for clarification or further assistance, and ensure that your account details are up-to-date in case any information is needed to process your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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