It's not uncommon for users to overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to provide you with a clear understanding of how refunds work with Build Sports Performance. We’ll walk you through the eligibility requirements and outline the simple steps to request a refund swiftly. With this information at your fingertips, you can navigate the process with confidence.
What You Should Prepare Before Applying For Refund
Account login details: Ensure you have access to your Build Sports Performance account to initiate the refund process.
Transaction ID: Locate the specific transaction ID for the purchase you are requesting a refund for. This is crucial for identifying your order.
Date of purchase: Note down the exact date when the service or product was purchased to help expedite the refund process.
Reason for refund: Prepare a clear explanation for why you are requesting the refund, as Build Sports Performance may require this information.
Proof of purchase: Gather any emails or receipts confirming your purchase, including details of the service or product bought.
Subscription details: If applicable, have your subscription plan information on hand, including the start date and billing cycle.
Usage evidence: If relevant, collect any information or documentation showing how the service was used and the issues encountered.
Customer support communications: Keep any correspondence with Build Sports Performance’s customer support that may relate to your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Direct Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Build Sports Performance
At Build Sports Performance, we prioritize the experience and satisfaction of our clients and strive to maintain transparent communication regarding our services and billing practices. Users may be eligible for a refund under specific circumstances related to their account management and service usage. Below are some situations that may qualify for refunds:
Service Cancellation: Users who have canceled their subscription may be eligible for a refund for any unused portion of their subscription fee, provided the cancellation was completed prior to the next billing cycle.
Program Dissatisfaction: If a user has engaged in a program but feels it did not meet their expectations based on clearly outlined goals and metrics, they might qualify for a refund if submitted within the specified feedback period.
Scheduling Conflicts: In cases where users are unable to attend scheduled sessions due to unforeseen circumstances, they may discuss options for refund eligibility with customer service as per the company's policy on missed appointments and rescheduling.
Billing Issues: Users may inquire about their account particularly if they believe discrepancies in billing have occurred after reviewing their subscription details or service usage. Clarifications regarding billing should be sought promptly to determine potential eligibility.
It is essential for users to refer to the specific terms and conditions provided at the time of service activation, as well as contact our support team for tailored assistance regarding their unique situations and eligibility for refunds.
Step-by-Step Process to Request Your Build Sports Performance Refund Like a Pro
If you purchased through BuildSportsPerformance.com:
Visit the Build Sports Performance website.
Log in to your account using your credentials.
Navigate to the 'Account' or 'Billing' section of your profile.
Locate the transactions or subscription history link.
Identify the relevant charge for which you are requesting a refund.
Click on the charge link to open the detailed view.
Look for the request refund option on this page.
Fill out the refund form, ensuring you mention that the subscription renewed without notice.
Submit the refund request and await confirmation via email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the Settings menu.
Select Subscriptions from the list.
Find and tap on the Build Sports Performance subscription.
Look for the Report a Problem option or the Cancel Subscription link.
Follow the prompts to report an issue and select the relevant purchase.
In the message, emphasize that the account was unused since the last payment.
Submit your request for review.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions and find Build Sports Performance.
Click on Cancel subscription.
After cancellation, you’ll see an option for refund; select it.
When prompted, explain that the subscription renewed unexpectedly.
Submit your refund request.
If you purchased through Roku:
Turn on your Roku device and navigate to the Home screen.
Scroll down to select Streaming Channels.
Select My Channels and find Build Sports Performance.
Highlight the channel and press the Star button on your remote for the options menu.
Select Manage subscription.
Click on Cancel subscription and confirm the cancellation.
After cancellation, search for the Email Support option online to find their contact.
Email Build Sports Performance, mentioning that the subscription was opened in error.
Request the refund directly in the email and provide necessary details like your account information.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Build Sports Performance for Refund
The purpose of this email is to address my billing situation: [describe reason].
I would like to request a refund in the amount of [Amount]. If applicable, I have attached relevant documentation for your reference.
Please confirm the status of my request within the next 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
We'll notify you once your request has been processed. Please allow up to 3 business days for this status.
Processing
Your refund is currently being processed by our team.
You can expect your funds back within 5 to 7 business days. Thank you for your patience.
Refunded
Your refund has been successfully issued.
You will see the funds appear back in your account balance shortly, typically within 5 business days.
Partially Refunded
A portion of your order has been refunded.
Check your account statement for the refunded amount. If you have questions, contact our support team for details.
Completed
The refund process has been finalized.
Your account has been credited, and the transaction is complete. Thank you for choosing Build Sports Performance!
Canceled
Your refund request has been canceled, either by you or our team.
If this was an error, please contact our support team immediately for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Build Sports Performance, our focus is on providing effective fitness and training solutions tailored to individual needs. While our services are designed to enhance athletic performance, there are times when users find themselves needing clarification or adjustments to their plans. Here are a few scenarios where refunds were successfully claimed by users.
Subscription Plan Change: After trying out the monthly training subscription, a user decided to switch to a quarterly plan to better fit their training schedule. Upon submitting a request for the change, they received a refund for the remaining balance of their monthly subscription, allowing them to seamlessly transition without any extra fees.
Service Interruption: A user experienced a temporary access issue due to technical maintenance during their training sessions. After reaching out to customer support, they were granted a refund for the duration of the service interruption, ensuring they felt compensated for the downtime.
Account Management Inquiry: An athlete realized they had purchased add-on nutrition coaching that they no longer needed. They contacted support for clarification on their account status and were able to cancel the add-on, resulting in a refund for the unused portion of service.
Billing Clarification: A user noticed an error in their billing statement regarding the promotional rate they had anticipated. Upon reviewing the situation with customer service, they were offered a refund for the discrepancy, allowing them to continue their training without concern for billing errors.
The Easiest Way to Get a Build Sports Performance Refund
If you're frustrated trying to get a refund from Build Sports Performance—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Build Sports Performance is a straightforward process designed to keep you informed every step of the way. Here are specific tips to efficiently monitor your refund status:
Check Your Email: After you initiate a refund, keep an eye on your email for notifications. Build Sports Performance sends updates regarding your refund status, including confirmation when the refund is processed.
Use the Build Sports Performance App: If you have the Build Sports Performance mobile app, you can easily check your refund status by navigating to the Notifications tab. Look for updates related to your orders and refunds there.
Visit Your Account Dashboard: Log in to your account on the Build Sports Performance website and go to the Account Dashboard. Under the Orders section, you can view your order history and see the status of any pending refunds.
Explore the Billing Section: For more detailed information about your refund, head to the Billing section in your account settings. This area provides specific details about refund amounts and dates.
Track Progress in Real-Time: Once your refund has been initiated, you can check its progress in your Order History. Build Sports Performance updates the status as it moves through the processing stages, so you can see if it's pending, processed, or completed.
Contact Customer Support: If you have questions or need further assistance with your refund, reach out to Build Sports Performance's customer support team via the Contact Us page. They can provide personalized updates regarding your refund status.
FAQ
If you forget to cancel on time, unfortunately, we cannot issue a refund for that billing period. We recommend reviewing our cancellation policy and setting reminders for future cancellations to ensure you won't miss the deadlines. If you have any further questions, feel free to reach out to our support team for assistance.
Typically, refunds from Build Sports Performance are processed within 5 to 10 business days once approved. The time it takes for the amount to reflect in your account can vary based on your bank or payment provider's processing times.
If you see a charge but don't have an active subscription, please check your email for any confirmation or notification related to a different subscription or service. If you still believe the charge is in error, contact our customer support team through the website for further assistance and clarification.
If you're unable to secure a refund directly from Build Sports Performance, consider reaching out to their customer service team again for further assistance. You may also explore escalating your inquiry within their support system for additional support. Additionally, reviewing your account details and any terms associated with the purchase can provide more insight into your options.
If Build Sports Performance refuses to issue a refund, review their refund policy for any specific guidelines or conditions that may apply. Additionally, consider reaching out to their customer support team once more to inquire about your specific situation or to clarify any misunderstandings. It may also be helpful to double-check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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