How to Get a BURGA Refund

• Order Number: Locate your unique order number from the confirmation email or your BURGA account.
• Purchase Date: Have the date when the item was purchased ready, as this is required for processing refunds.
• Item Condition: Ensure the item is in its original condition and packaging, as BURGA typically requires this for a full refund.
• Return Shipping Label: Check if you need to print and include a return shipping label or follow specific return instructions provided by BURGA.
• Photo Evidence: Document any defects or issues with the item by taking clear photos, especially if you are claiming a defect-related refund.
• Account Information: Log into your BURGA account to ensure your contact details are up-to-date for communication regarding your refund.
• Payment Method Details: Have the payment method details used for the purchase at hand, such as the last four digits of your credit card.

*Working days are Monday to Friday, and don't include public holidays.

At BURGA, we understand that circumstances can arise which may lead users to inquire about their eligibility for refunds. Our products, which include a range of phone cases and other accessories, are designed to enhance your experience while ensuring satisfaction. It is important for users to be aware of specific scenarios under which refunds might be considered.

The following situations are relevant when evaluating refund eligibility for products purchased from BURGA:

• Defective or Damaged Products: If the item received is defective or damaged, users may qualify for a refund. Evidence such as photographs may be required to assess the condition of the product.
• Wrong Item Shipped: If the product delivered does not match the order placed, users could be eligible for a refund or exchange. Verification of the original order details may be necessary.
• Order Cancellation: Users who cancel an order prior to shipment may be entitled to a full refund, depending on the specific terms relevant to their order status at the time of cancellation.
• Return Policy Adherence: Users wishing to return items must do so in accordance with BURGA's return policy, which typically requires items to be unused and in original packaging. Refunds may be processed once the returned items are received and inspected.
• Promotional Discounts or Errors: If a promotion is applied incorrectly or if there are discrepancies related to promotional pricing, users may qualify for an adjustment or refund based on the situation.

For the most accurate and detailed information regarding your eligibility for a refund, we encourage users to refer to our official refund policy or to reach out to our customer service team for personalized assistance.

At BURGA, customers may occasionally find themselves needing to request a refund due to various personal circumstances or specific issues. Here are some real user scenarios that illustrate how refunds were successfully claimed:

• Product Return for Exchange: A customer ordered a phone case from BURGA but realized they had selected the wrong model. They contacted customer service to initiate a return for an exchange, and after returning the product, they received a refund that they used to purchase the correct item.
• Order Cancellation: A customer decided to cancel their order shortly after placing it due to a change in their plans. They reached out to BURGA support, and upon confirming that the order had not yet shipped, they were processed a full refund seamlessly.
• Incorrect Item Received: A customer received a case that was not as described on the BURGA website. After submitting a support ticket with pictures for verification, the team promptly issued a refund and provided instructions for returning the item.
• Subscription Adjustment: A customer on a subscription plan realized they were billed for a service they no longer needed. They contacted BURGA to adjust their subscription level, and upon confirming the change, they were refunded the previous month's charge.

If you’ve recently initiated a refund with BURGA, staying updated on its status is crucial. Here are some efficient ways to track your refund and ensure you receive your funds promptly:

• Email Notifications: Check your inbox for email updates from BURGA regarding your refund status. Look for emails tagged with "Refund Processed" or "Refund Request Update" to stay informed about any changes.
• Account Dashboard: Log in to your BURGA account and navigate to the Order History section. Here, you can view detailed information about your order, including the current status of your refund.
• In-App Notifications: If you’re using BURGA’s mobile app, ensure that notifications are enabled. You will receive real-time updates regarding your refund status directly through the app.
• Billing Section: Visit the Billing section in your account settings. This area provides a summarized status of all transactions, including pending and completed refunds.
• Customer Support: If you have additional questions, BURGA offers a dedicated customer support team. You can reach out via the Help Center for personalized assistance regarding your refund status.