Many users often overlook the intricacies of billing until an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to help you navigate the Bybit refund process with ease, explaining how refunds work, who may be eligible, and the straightforward steps to quickly request your money back. Our goal is to provide you with all the necessary information, ensuring a seamless experience as you manage your funds.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Bybit account ID and registered email address ready.
Transaction ID: Locate the specific transaction ID for the deposit or purchase you want a refund for.
Support Ticket: Prepare to create a support ticket through Bybit's assistance center detailing your refund request.
Proof of Transaction: Collect screenshots or documents showing the transaction, including deposits, trading fees, or subscription payments.
Application Date: Note the date when the transaction was processed.
Reason for Refund: Clearly outline the reason for requesting the refund in your support ticket.
Verification Documents: Have any additional verification documents ready, especially if required for identity confirmation.
Terms and Conditions: Review Bybit's refund policy to ensure your request aligns with their guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-10 working days
Bank Transfer
3-7 working days
Cryptocurrency
1-3 working days
eWallets (e.g., Crypto.com, Binance)
1-5 working days
Stablecoins (e.g., USDT)
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Bybit
Bybit is a cryptocurrency derivatives trading platform that provides users with access to a variety of trading services, including spot trading and futures contracts. Understanding your rights as a user, particularly regarding refunds, is essential for effective account management. Various circumstances can lead to potential eligibility for refunds, dependent on specific criteria outlined by Bybit.
The following situations may qualify users for a refund or credit on Bybit:
Account Suspension: If an account is temporarily suspended under specific circumstances, users may inquire about the possibility of receiving a refund for unutilized services during the suspension period.
Mistaken Transactions: If a user accidentally misplaces funds due to a technical issue on the platform, they may be eligible to request a credit, depending on the nature of the transaction and its resolution.
Service Downtime: In the event of significant platform downtime that affects trading capabilities, users may seek a refund for any impacted services while operations are restored.
Market Policy Changes: Users could inquire about refunds if there are significant changes to market policies that impact their trading options and they feel adversely affected.
Trading Fee Clarifications: Users might seek clarification on trading fees that are unclear or not as expected, which could lead to a request for potential credits.
It's important for users to note that eligibility for refunds may vary based on the specific circumstances surrounding their account and transactions. Each request is assessed in light of Bybit's policies and regulations, ensuring a fair approach to user concerns.
Step-by-Step Process to Request Your Bybit Refund Like a Pro
If you purchased through Bybit.com:
Log in to your Bybit account.
Navigate to the Account Settings section.
Select Billing or Subscriptions.
Identify the service or subscription you want to request a refund for.
Click on Request Refund or Support option.
Fill out the refund request form with necessary details.
Include a clear subject line like: "Request for Refund".
In the description, mention the subscription renewed without notice.
Highlight that the account has been unused during the period.
Submit the request and await confirmation.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap on your Apple ID at the top.
Select Subscriptions.
Find and tap on the Bybit subscription.
Tap on Report a Problem.
Choose the reason for your refund request.
Mention that the subscription renewed unexpectedly.
Indicate that you did not use the service within the last billing cycle.
Submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on your Profile Icon in the upper right corner.
Select Payments & Subscriptions.
Tap on Subscriptions.
Select the Bybit subscription you wish to refund.
Tap on Cancel Subscription.
After cancellation, you may see an option for Request a Refund.
In your message, state that the renewal was not anticipated.
Mention that you have not utilized the service recently.
Finalize your request submission.
If you purchased through Roku:
Visit the Roku website and log into your account.
Go to the Manage Account section.
Select Subscriptions or Billing.
Identify your Bybit subscription.
Click on Manage and select Cancel Subscription.
After cancellation, look for a Request a Refund link.
In your request, express that the subscription renewed without prior notice.
Emphasize that you’ve not utilized the service after renewal.
Submit your refund request for review.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund regarding my account. The details are as follows:
[describe reason]
I would like to request a refund of [Amount].
Attached are the relevant documents for your reference.
Please confirm the receipt of this request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but not yet reviewed.
Your refund is in process, and you should expect an update soon.
Processing
The refund is being processed by our team.
This may take 3-5 business days depending on your payment method.
Refunded
The refund has been successfully issued.
The amount will be credited back to your account or payment method.
Partially Refunded
Only a portion of the amount has been refunded.
You will see the refunded amount in your account.
Canceled
The refund request has been canceled.
If you need further assistance, please contact support.
Completed
The refund process has been successfully completed.
Your funds are back in your wallet, and the transaction is finalized.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Bybit offers a variety of digital asset trading services, including margin trading and derivatives. Users sometimes find themselves in need of refunds due to specific circumstances related to their accounts or transactions. Here are some scenarios where users successfully claimed refunds:
A trader accidentally funded their account with the wrong cryptocurrency. Upon reaching out to Bybit’s support team, they provided the transaction details and received a full refund of their funds transferred in error, allowing them to fund their account correctly.
A user upgraded their subscription plan on Bybit but later decided they did not need the advanced features. After submitting a request through the support portal, they received a refund for the unused portion of their subscription fees, which were promptly processed.
During a significant market fluctuation, a user experienced a temporary disruption in service while placing a trade. After discussing the issue with customer support and verifying the interruption, they were issued a refund for the trading fees incurred during that period.
A user had a billing question regarding their account, as they noticed a fee listed that was unclear. After contacting Bybit’s support and providing the necessary details, they discovered it was an error in billing, leading to a successful refund of the mistakenly charged amount.
The Easiest Way to Get a Bybit Refund
If you're frustrated trying to get a refund from Bybit—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently on Bybit is crucial for managing your transactions and ensuring a smooth experience. Here are specific ways to keep tabs on your refund progress:
Check Your Email Notifications: Bybit sends updates regarding your refund status directly to your registered email. Look for messages that specifically mention refund processing or status updates.
Utilize the Bybit Mobile App: The Bybit app provides in-app notifications for any changes to your refund status. Make sure to enable push notifications to receive real-time updates.
Visit Your Account Dashboard: Log in to your Bybit account and navigate to the Order History section. Here, you can view all your transactions, including pending refunds and their current status.
Access the Billing Section: Within your account settings, the Billing section contains detailed information on transactions and associated refunds, allowing you to track any requested refunds easily.
Monitor Refund Progress: In your Order History, Bybit provides various statuses for refunds, such as “Processing,” “Approved,” and “Completed.” This information helps you understand where your refund stands.
Contact Customer Support: If you have questions or need clarification regarding your refund, Bybit’s customer support can provide assistance. Use the help center to submit a request if necessary.
FAQ
Unfortunately, Bybit does not offer refunds for subscriptions or services that have not been canceled by the specified deadline. It's important to keep track of your subscription dates to avoid any charges. For further assistance, you can reach out to Bybit's customer support.
Refunds from Bybit typically take between 3 to 5 business days to process, depending on your payment method and the banking institution involved. Once processed, the funds will usually reflect in your account within a few business days.
If you notice a charge but do not have an active subscription, please check your transaction history for any previous subscriptions or purchases. If you still need assistance, contact Bybit's support team with relevant details for further clarification and resolution.
If you are unable to obtain a refund directly from Bybit, consider reaching out to their customer service again for further clarification on your request. You can also explore options for escalating your issue within Bybit's support system to ensure it is reviewed by a higher-level representative. Additionally, reviewing your account details and related transaction history may provide useful insights.
If Bybit refuses to issue a refund, it's advisable to carefully review their refund policy for any specific conditions that may apply. Consider reaching out to customer support again with any additional information or clarification regarding your request. Additionally, verify your account details and transaction history to ensure all information is accurate and up-to-date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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