How to Get a Califia Farms Refund

• Order Confirmation Email - Provide the confirmation email received after purchase, which contains essential order details.
• Transaction ID - Note the unique transaction ID from your order, found in your email receipt.
• Purchase Date - Include the exact date of your purchase to support your refund request.
• Product Identification - List the specific product(s) being returned, including the type (e.g., Almond Milk, Oat Milk) and flavor, if applicable.
• Refund Reason - Clearly state the reason for your refund, such as product quality issues or dissatisfaction.
• Account Information - If applicable, include your account details associated with any subscription services, such as email address or account number.
• Photos of the Product - Attach any relevant photos of the product, especially if there are defects or issues.

At Califia Farms, we strive to ensure our customers are satisfied with their purchases. As such, understanding your eligibility for refunds can help clarify your options in specific situations. Generally, refunds at Califia Farms are considered in accordance with the nature of the product and any potential circumstances surrounding your order.

• Product Quality Issues: If a product does not meet your expectations due to quality concerns, you may be eligible for a refund if you report this within a reasonable timeframe after receiving your order.
• Delivery Problems: In cases where products are not delivered or arrive damaged, you might qualify for a refund. Make sure to contact customer service promptly to discuss your situation.
• Subscription Cancellations: If you have a subscription for Califia Farms products and wish to cancel, please refer to your account settings for instructions. Depending on the timing of your cancellation and billing cycle, you could be eligible for a refund for any unshipped future orders.
• Incorrect Orders: If you received products different from what you ordered, this may warrant a refund. It's important to reach out to customer service to rectify the issue.
• Promotional Offers: If you were charged incorrectly in relation to a promotional offer (e.g., a discount that was not applied), you may be eligible for a refund corresponding to the unreceived benefits.

For any of these situations, we recommend reviewing the details of your account and contacting our customer service team to discuss your specific case. They will assist in determining eligibility based on your circumstances.

At Califia Farms, customers appreciate the high-quality plant-based beverages and often seek clarity around billing and subscription services. Here are some scenarios illustrating how users successfully claimed refunds:

• Subscription Adjustment: A customer realized they had upgraded their subscription plan to include additional items but later decided they didn't need them. After reaching out to customer support, they clarified their needs, and Califia Farms issued a refund for the difference in the subscription fee.
• Product Quality Concern: A user purchased a seasonal drink kit but found that one of the items was not up to their usual quality standards. After contacting Califia Farms, they were offered a refund for the specific item while the rest of the order remained intact, ensuring satisfaction.
• Shipping Delay Compensation: A customer experienced an unexpected delay in receiving their order due to postal service issues. Recognizing the inconvenience, Califia Farms provided a small refund as a gesture of goodwill, making the customer feel valued.
• Error in Billing Cycle: A customer noticed that their subscription was billed for an unexpected cycle due to a system error. They reached out to customer service to confirm their billing cycle, leading to a prompt adjustment and a refund for the error, ensuring their experience remained positive.

Tracking your refund status with Califia Farms is simple and efficient. Here’s how you can stay updated on your refund progress:

• Email Notifications: After you initiate a refund, watch for email updates from Califia Farms. These emails will provide detailed information on the status of your refund, including confirmation when the refund has been processed.
• Account Dashboard: Log in to your Califia Farms account and navigate to the Order History section. Here, you can view the status of all your orders, including any pending refunds. Look for a status indicator next to the relevant order.
• In-App Notifications: If you have the Califia Farms mobile app, enable push notifications. This will ensure you receive real-time updates regarding your refund directly through the app.
• Refund Progress Information: When checking your refund status, you’ll see updates such as Processing, Completed, or Failed. Keep an eye on these status updates to know exactly where your refund stands.
• Customer Support: For more detailed inquiries, you can also reach out to customer support through the app or website. They can provide you with personalized updates on your refund status if you're unable to find the information you need.