Many users find themselves only considering billing matters when they encounter an unexpected charge, such as an automatic subscription renewal. This guide provides a clear overview of how refunds work at Calisteniapp, including eligibility criteria and the straightforward steps you can take to request your money back swiftly. We aim to make this process as seamless as possible, ensuring you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Account Email: Make sure to have the email address linked to your Calisteniapp account for verification.
Transaction ID: Locate your transaction ID for the specific purchase or subscription you wish to refund.
Order Details: Gather details of the order, including the date of purchase, plan type (if applicable), and amount paid.
Proof of Purchase: Keep a copy of your receipt or confirmation email as proof of your transaction.
Reason for Refund: Clearly outline your reason for requesting the refund, whether due to technical issues, dissatisfaction, or any other relevant details.
App Version: Note the version of Calisteniapp you are using, as this may be relevant for troubleshooting any issues.
Subscription Status: Check your current subscription status to ensure it aligns with your refund request (e.g., an active subscription may entail different policies).
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
Bank Transfer
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Calisteniapp
At Calisteniapp, users access a range of fitness resources and digital services tailored to enhance their workout experience. Understanding the eligibility for refunds is crucial, as it relates to the specifics of subscription management, account access, and service utilization.
Refund eligibility may be influenced by the following situations:
Service Disruptions: Users may be eligible for refunds if they experienced significant interruptions to access during their subscription period that hindered the use of essential features.
Subscription Downgrade: If users downgraded their subscription plan and believe that the new plan did not fulfill the expected features, they may inquire about a refund for that billing cycle.
Promotional Offer Adjustments: If a user subscribed under a promotional offer that was not correctly applied at the time of billing, they might be eligible to request a refund so their account reflects the appropriate rate.
Account Security Issues: Users impacted by account access problems due to security concerns may be provided with options that could include refunds based on the resolution path taken.
Inability to Use Services: If a user encounters technical issues that prevent accessing a paid service for an extended period, they may be eligible for reimbursement for that specific timeframe.
Users are encouraged to review their account details and reach out to Calisteniapp's customer support for personalized assistance regarding their refund eligibility, as policies may vary based on individual circumstances.
Step-by-Step Process to Request Your Calisteniapp Refund Like a Pro
If you purchased through Calisteniapp.com:
Visit calisteniapp.com and log into your account.
Navigate to the Account Settings section.
Select Billing to view your subscription details.
Look for the Request Refund button and click it.
Fill out the form, making sure to
mention that your subscription renewed without adequate notice.
state that you haven't used your account in the billing period.
Submit the form and keep an eye on your email for any updates.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find Calisteniapp in your list of subscriptions.
Tap on it and select Report a Problem.
Choose the issue that fits your situation and
emphasize that the subscription renewed without your consent.
mention that the account remained unused.
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on your Profile Icon in the top right corner.
Select Payments & Subscriptions.
Tap Subscriptions and find Calisteniapp.
Select Cancel Subscription if you need to stop the service.
Then, go back to the Payments & Subscriptions section and select Account.
Choose Request a refund and fill out the form, making sure to
state that the renewal happened unexpectedly.
highlight your lack of usage during the last billing cycle.
Submit the request and check your email for any responses.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to the Manage account section.
Select Subscriptions to find your Calisteniapp subscription.
Click on Cancel Subscription.
Navigate back to the Subscriptions page and look for the Request a Refund option.
Fill out the refund request form and
make it clear that the subscription auto-renewed without prior notice.
despite not using the service at all in the last billing cycle.
Submit the form and monitor your email for confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention my billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
Please allow up to 5 business days for us to review your request.
Processing
Your refund is currently being processed by our team.
Expect your funds to be returned within 3-5 business days.
Refunded
Your refund has been approved and processed successfully.
You should see the amount reflected in your account shortly.
Partially Refunded
A portion of your refund has been successfully processed.
You will receive only the approved refund amount; please check your account for details.
Canceled
Your refund request has been canceled.
If this was an error, please contact us to re-initiate the request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Calisteniapp, users occasionally seek refunds for various reasons related to their subscription services. Here are some real user scenarios where refunds were successfully claimed:
Accidental Subscription Upgrade: A user mistakenly upgraded to a higher-tier subscription while trying to explore additional features. Upon realizing the mistake, they contacted Calisteniapp support within the grace period and received a prompt refund for the difference in price.
Inactive Account Issue: A user noticed that they were still being charged for a subscription they had not been using for several months. After reaching out to customer support to clarify their account status, they were able to successfully request a refund for the last month’s charge since they had not accessed any content during that time.
Feature Unavailability: A subscriber was excited about a new feature advertised during their sign-up process but later discovered it was not yet available. After submitting feedback and inquiring about the situation, Calisteniapp offered a refund for one month of their subscription, acknowledging the user's disappointment.
Trial to Paid Subscription Transition: A user enjoyed their free trial period but decided not to continue after realizing it did not meet their needs. They reached out before the end of the trial to clarify their subscription options and were issued a full refund upon their decision to not proceed with a paid plan.
The Easiest Way to Get a Calisteniapp Refund
If you're frustrated trying to get a refund from Calisteniapp—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Calisteniapp is straightforward and efficient, thanks to our dedicated communication channels and tools. Follow the tips below to stay updated on your refund progress.
Check Your Email Regularly: Calisteniapp sends email notifications regarding your refund status. Look out for emails with subject lines that contain "Refund Update" or similar phrases to stay informed.
Use the In-App Notifications: If you have the Calisteniapp mobile app, enable notifications to receive real-time updates about your refund status directly on your device.
Visit Your Account Dashboard: Log into your account on the Calisteniapp website and navigate to the "Billing Section." Here, you can find comprehensive details about your refund requests and their current statuses.
Review Order History: In the "Order History" section of your account, you can see the status of each order, including any associated refunds. This section provides a timeline of when your refund was initiated and any updates.
Contact Customer Support: If you require further details about the refund process, you can reach out to our customer support team through the in-app chat feature or the support email. Be sure to have your order number handy for quicker assistance.
Check for Progress Updates: Once your refund has been processed, you will receive an update indicating the completion. Keep an eye out for any emails or app notifications that specifically mention "Refund Completed."
FAQ
If you forgot to cancel your subscription on time, we understand that situations can arise. Unfortunately, our policy does not allow for refunds in these cases, as subscriptions are billed according to the terms agreed upon at signup. We recommend reviewing your account settings to manage your subscription effectively in the future.
Refunds typically take 5 to 10 business days to process and appear in your account, depending on your bank or payment provider's policies. Once your refund is initiated on our end, you will receive a confirmation email detailing the timeline. Please note that processing times can vary, so we appreciate your patience.
If you see a charge but do not have an active subscription, please check your account for any previous subscriptions or purchases. If you're still unsure, contact our customer support team with your transaction details, and they will assist you in clarifying the charge.
If you are unable to obtain a refund directly from Calisteniapp, consider reaching out to their customer service team again for further assistance. Additionally, you may want to escalate your concern within their support system to ensure it receives the necessary attention. Reviewing your account details and subscription status may also provide clarity on your situation.
If Calisteniapp refuses to issue a refund, you may want to carefully review their refund policy to understand the guidelines and eligibility criteria. Additionally, consider reaching out to their customer support team again for clarification or further assistance. It's also helpful to check your account details to ensure all necessary information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
Comments (0)