Billing can often come as an afterthought until an unexpected charge catches your attention, perhaps from an automatic subscription renewal. This guide is designed to help you understand how refunds work with Callidus Legal AI, outlining who is eligible for a refund and providing you with straightforward steps to request your money back promptly. Our goal is to ensure you feel confident and supported throughout the refund process, so you can focus on what matters most.
What You Should Prepare Before Applying For Refund
Account Credentials: Your login information associated with your Callidus Legal AI account.
Transaction ID: The unique ID for the transaction you wish to refund, which can be found in your payment confirmation email or account transaction history.
Service/Product Details: Information about the specific service or product purchased, including the date of purchase and the type of service (e.g., contract analysis, legal document generation).
Refund Request Form: The completed refund request form, if applicable, found in the Callidus Legal AI support documentation.
Proof of Payment: A copy of your payment receipt or transaction confirmation to validate the refund request.
Reason for Refund: A clear explanation or documentation regarding why you are requesting a refund.
Subscription Details: If applicable, any relevant details about your subscription plan, such as start date, billing cycle, or any changes made to the account.
Previous Correspondence: Any communication with Callidus Legal AI support regarding this issue, which may help expedite the refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
2-4 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Callidus Legal AI
At Callidus Legal AI, we are committed to providing our users with high-quality legal technology services. Users may have specific eligibility criteria related to refunds based on their subscription status and the services they access. Understanding these criteria can help users navigate their account management effectively.
Here are some situations that might qualify for a refund with Callidus Legal AI:
Service Interruption: If users experience a significant disruption in service that affects their ability to access the platform and they have notified customer support in a timely manner, they may be eligible for a refund for the period affected.
Subscription Downgrade: If users choose to downgrade their subscription and find that the new level does not meet their needs, they may qualify for a partial refund based on the remaining time on their previous subscription.
Account Closure: In cases where users decide to close their account within a specific timeframe after their last payment, they could be eligible for a refund of the unused portion of their subscription.
Service Quality Issues: If users believe that the service delivered did not conform to the agreed standards as outlined in the user agreement and they have communicated this to customer support, they might be eligible for a refund.
Technical Errors: Should users encounter technical errors that prevent them from utilizing the services for a significant period and have documented their attempts to resolve these issues, it could lead to eligibility for a refund.
It is essential for users to review the specific terms and conditions related to their service and to reach out to Callidus Legal AI’s support for clarification on any billing matters.
Step-by-Step Process to Request Your Callidus Legal AI Refund Like a Pro
If you purchased through CallidusLegalAI.com:
Visit the Callidus Legal AI website and log into your account.
Navigate to the Account Settings section.
Look for the Memberships or Subscriptions tab.
Identify the subscription you wish to request a refund for.
Click on Request Refund or similar option.
In the message box, mention that the subscription renewed without notice.
Emphasize that the account was unused since renewal.
Submit your request and await confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate your Callidus Legal AI subscription.
Tap Cancel Subscription if it's still active.
Open iTunes or Apple Music, and select your name at the top.
Scroll to Purchase History.
Find the transaction related to Callidus Legal AI.
Click on Report a Problem next to it.
Select Item didn't work as expected or a similar option.
In the issue description, mention that the subscription renewed unexpectedly.
Submit your report and monitor for a follow-up.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines).
Select Account.
Go to Purchase History.
Find your Callidus Legal AI subscription.
Tap on it and select Request a refund.
Choose the reason for your request, and mention that the subscription renewed without clear notice.
Highlight that the subscription was not utilized.
Submit your request and wait for an email response.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Select Manage Account from your account overview.
Scroll to Subscriptions or Billing.
Find your Callidus Legal AI subscription and tap Unsubscribe.
Visit the Support Section on Roku's website.
Look for Request a Refund link.
Fill out the refund request form and note that you are requesting a refund because the subscription renewed unexpectedly.
Indicate that the account was not actively used during the subscription period.
Submit the request and check for confirmation emails.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Callidus Legal AI for Refund
Script
Copy
Subject: Refund Request – Callidus Legal AI Account [Your Email]
Dear Callidus Legal AI Team,
I am writing to formally request a refund regarding my account. The details are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
Could you please confirm receipt of this request and provide an update within 3-5 business days?
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet processed.
Your refund is in queue and will be reviewed shortly.
Processing
The refund is currently being processed by our team.
Expect an update soon; refunds typically complete within 5-7 business days.
Refunded
The refund has been successfully issued.
The amount has been returned to your original payment method.
Partially Refunded
A portion of the refund request has been approved.
You will receive a partial refund; the remaining amount may not be refundable.
Completed
The refund process has been finalized, and no further action is needed.
Your refund is fully processed, and you may review the transaction.
Canceled
The refund request has been canceled by either you or our team.
No refund will be issued, and you may need to resubmit your request if needed.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Callidus Legal AI provides users with powerful legal research and document generation solutions. Customers often navigate various subscription plans and usage scenarios, leading to situations where refund requests arise. Below are some specific instances where users successfully claimed refunds from Callidus Legal AI:
Subscription Change: A user initially subscribed to the Pro plan but later realized that the Standard plan better suited their needs. After reaching out to customer support to switch plans, they received a pro-rated refund for the difference in subscription fees.
Feature Accessibility: A user faced challenges accessing certain premium features during a critical project deadline. After explaining the situation, Callidus Legal AI verified the issue and processed a refund for the feature add-on fee due to a service disruption on their end.
Accidental Over-Subscription: A customer accidentally subscribed to multiple plans while trying to explore features. When they identified the error, they contacted support to consolidate their subscription into one plan and received a refund for the additional fees without any hassle.
Trial Period Transition: A user enjoyed a trial of Callidus Legal AI’s services but decided not to continue before the trial ended. They contacted support to clarify their billing, and after confirming their discontinuation, they received a full refund of the initial setup fee that was incurred during the enrollment process.
The Easiest Way to Get a Callidus Legal AI Refund
If you're frustrated trying to get a refund from Callidus Legal AI—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Callidus Legal AI is streamlined and user-friendly. To ensure you stay updated on the progress of your refund, follow these efficient methods:
Check Your Email: Callidus Legal AI sends automated email updates whenever there is a change in your refund status. Look for emails with subject lines like "Refund Update" or "Your Refund is Processing" for the latest information.
In-App Notifications: If you use the Callidus Legal AI mobile app, you’ll receive instant notifications regarding your refund status. Make sure to enable push notifications for real-time updates.
Account Dashboard: Log into your Callidus Legal AI account and navigate to the Billing Section. Here, you will find a dedicated area for tracking refunds that includes specific details about your refund request.
Order History: For a comprehensive view of all your transactions, check the Order History section in your account. From there, you can select specific orders to see their refund status.
Refund Progress Information: Callidus Legal AI provides detailed information including the status of your refund (Pending, Approved, or Completed) and estimated timelines for processing, so you know when to expect your funds.
Merchant-Specific Tools: Explore any integrated refund tracking tools available within your dashboard. Features may include a refund calculator to estimate the expected date of your refund based on processing times.
FAQ
If you forget to cancel your subscription on time, we typically cannot issue a refund for the period that has already been billed. However, we encourage you to reach out to our customer support team, as they may be able to assist with your situation on a case-by-case basis.
Refunds from Callidus Legal AI typically take 5 to 10 business days to process, depending on your financial institution's policies. Once approved, the refund will be issued to the original payment method and you will receive a confirmation email once it’s completed.
If you see a charge but do not have an active subscription, please check your account for any past subscriptions that may have been active. If you believe this charge is in error, kindly reach out to our customer support team through the contact form on our website for further assistance.
If you are unable to get a refund directly from Callidus Legal AI, consider reaching out to their customer service team again for further assistance. You may also explore escalating your inquiry within their support system or reviewing your account details for any additional options or information that may help in resolving your concern.
If Callidus Legal AI refuses to issue a refund, you can review their refund policy for clarity on the conditions for refunds. Additionally, consider reaching out to their customer support team again for further assistance, or checking your account details to ensure all information is accurate and up-to-date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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