We understand that most users don't think about billing until an unexpected charge appears, such as an automatic subscription renewal. This guide is designed to help you navigate the Calm Puffs refund process, ensuring you understand who is eligible for a refund and the steps to request your money back quickly. Our goal is to make this experience as smooth and straightforward as possible, providing you with the assistance you need.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number from your Calm Puffs purchase confirmation email.
Transaction ID: Gather the transaction ID from your payment method, which can help expedite the refund process.
Account Information: Ensure you have your Calm Puffs account details, including the email address linked to your account.
Product Packaging: Keep any original packaging or unused items if returning a physical product.
Purchase Receipt: Have a copy of your purchase receipt or invoice handy to verify the transaction details.
Reason for Refund: Prepare a clear explanation for the refund request, including any relevant issues with the product.
Photos: If applicable, take clear photos of the product or packaging to support your refund claim.
Refund Policy Reference: Review Calm Puffs' refund policy to ensure your request aligns with their guidelines.
Customer Service Communication: Save any previous communications with Calm Puffs customer service that may relate to your refund inquiry.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
2-4 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Calm Puffs
When using Calm Puffs, users have specific rights regarding their subscription services and purchases. Understanding these can help clarify eligibility for refunds based on particular circumstances related to account management and subscription status.
Subscription Downgrade or Cancellation: Users who choose to downgrade or cancel their subscription may be eligible for a prorated refund based on the remaining days in their billing cycle, provided that the cancellation is completed before the next billing date.
Service Non-Utilization: In the event that a user has not utilized the subscribed services within a billing period, they may inquire about eligibility for a refund for that period, especially if there are specific promotional offerings in effect at the time of inquiry.
Technical Issues: Users experiencing consistent technical difficulties that hinder access to the service may be eligible for a refund or credit, contingent upon the reporting of the issue within a reasonable timeframe and the assessment of Calm Puffs' support team.
Gift Subscription Transfers: In scenarios where a gift subscription has not been activated or utilized by the recipient, the purchaser may be eligible for a refund within certain time frames after the purchase date.
It is advisable for users to review their individual circumstances and reach out to Calm Puffs’ support team for personalized assistance regarding refund eligibility based on these defined criteria.
Step-by-Step Process to Request Your Calm Puffs Refund Like a Pro
Scroll to the bottom of the homepage and click on the "Contact Us" link.
Choose the support option that applies to your subscription issue.
Fill out the contact form with the following details:
Your account email address.
Details of the subscription you're requesting a refund for.
State that you were not aware of the renewal or did not receive notification.
Mention that you have not used the service during the billing cycle.
Submit the form and wait for a response.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find Calm Puffs in your list of subscriptions and tap on it.
Select Cancel Subscription (if applicable) and then scroll down to view options.
Choose Report a Problem and follow the prompts.
In your report, mention that the subscription renewed without prior notice.
Emphasize that your account was inactive during the billing cycle.
If you purchased through Google Play:
Open the Google Play Store.
Tap on the Menu icon (three horizontal lines) and select Subscriptions.
Find Calm Puffs and click on it.
Tap on Manage Subscription and select Cancel Subscription.
After cancellation, scroll down and select Request a Refund.
In your request, mention that you did not receive a renewal notification.
State that the account was unused during the last billing period.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to the Manage Account section.
Select Subscription for Calm Puffs.
Click on Cancel Subscription (if applicable).
After cancellation, find the Your Order History section.
Locate the transaction for Calm Puffs and select Request a Refund.
In your request, mention that the renewal occurred without notice.
Point out that you have not been using the subscription.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Please find attached any relevant documentation for your reference.
I would appreciate it if you could confirm receipt of this request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet reviewed.
Please allow up to 3 business days for us to process your request.
Processing
Your refund is being processed and funds are being allocated.
You will receive a confirmation email once your refund is on its way.
Refunded
Your refund has been successfully processed.
The amount will appear in your account within 5-10 business days.
Partially Refunded
A portion of your refund has been processed.
You will be notified of the amount refunded and the reason for the partial refund.
Completed
Your refund process is completed and closed.
All related emails and confirmations have been sent to you.
Canceled
Your refund request has been canceled.
You will need to reach out to our support team to resubmit your request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Calm Puffs, we strive to ensure that our users have a seamless experience with our calming product subscriptions and services. Here are some real user scenarios illustrating when and how refunds were successfully claimed.
Subscription Cancellation Timing: A user decided to cancel their monthly subscription mid-cycle but realized they had been billed for the next month. After reaching out to our support team to clarify their subscription status, they received a prompt refund for the recent charge, as the cancellation was processed before the next billing cycle.
Product Quality Issue: A customer received their Calm Puffs aromatherapy blend but found that it did not meet their expectations in terms of scent. They contacted customer service, explaining their experience. After a thoughtful discussion, the team arranged a refund for the product, highlighting our commitment to user satisfaction.
Incorrect Shipping Address: A user accidentally entered an incorrect shipping address when ordering a Calm Puffs starter kit. Upon noticing the mistake, they reached out to our support within the shipping timeframe. The team assisted them in updating the address before shipping, and the user was refunded for the fees associated with the reshipment of the corrected package.
Billing Clarification: Following a renewal of a Calm Puffs subscription, a customer had questions about the charges on their account. After contacting support for clarification, it was determined that they were eligible for a promotional discount that was not applied. Our team promptly issued a refund for the difference, ensuring transparency and trust in our billing process.
The Easiest Way to Get a Calm Puffs Refund
If you're frustrated trying to get a refund from Calm Puffs—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Calm Puffs is a straightforward process. Here are the most efficient ways to stay updated on your refund progress:
Check Your Email: Calm Puffs sends email updates regarding your refund status. Keep an eye out for messages titled ‘Refund Processed’ or ‘Refund Update’ to stay informed.
Account Dashboard: Log in to your Calm Puffs account and navigate to your Order History section. Here, you can view detailed status updates on your refunds.
Mobile App Notifications: If you use the Calm Puffs mobile app, ensure notifications are enabled. You’ll receive real-time updates about your refund progress directly on your device.
Billing Section: Within your account settings, check the Billing section for any specific remarks about your refund that may not be present in your order history.
Estimated Refund Timeframe: Calm Puffs provides an estimated processing timeframe for your refund upon initiation. Refer to this timeframe in your order history to manage your expectations.
Customer Support: If you're ever in doubt, reach out to Calm Puffs customer support for personalized assistance regarding the status of your refund.
FAQ
If you forgot to cancel your Calm Puffs subscription on time, we understand that can happen. Unfortunately, refunds are typically not issued for late cancellations, as subscriptions are charged based on the agreed billing cycle. We recommend reviewing your subscription details and reaching out to our support team for any further assistance.
Refunds from Calm Puffs typically take 5 to 10 business days to process, depending on your bank's policies. Once your refund has been initiated, it will be reflected in your account according to your bank's processing times.
If you see a charge but do not have an active subscription, please check your account for any recent activity or past subscriptions. You can also reach out to Calm Puffs' customer support with your transaction details for assistance in clarifying the charge and ensuring you have the correct information.
If you are unable to receive a refund directly from Calm Puffs, consider reaching out to their customer service team again for further assistance. You might also explore escalating your inquiry within their support system, or reviewing your account details for any applicable options. These steps can help clarify your situation and potentially lead to a resolution.
If Calm Puffs is unable to issue a refund, consider reviewing their refund policy for any specific conditions that may apply. You might also want to contact customer support again for further clarification or assistance. Additionally, checking your account details could help ensure that all necessary information has been provided.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)