It's not uncommon to overlook billing details until an unexpected charge catches your attention, such as an automatic subscription renewal. This guide is designed to demystify the Calm refund process, outlining who is eligible for refunds and providing clear steps to request your money back swiftly. Whether you're seeking clarity on charges or need assistance with a refund, you’ll find everything you need to navigate this situation effectively.
What You Should Prepare Before Applying For Refund
Account Email: Ensure you have access to the email associated with your Calm account for verification.
Subscription Type: Identify whether you have a monthly or yearly subscription to provide accurate details.
Transaction ID: Locate your unique transaction ID for the purchase you wish to refund, typically found in your confirmation email.
Purchase Date: Note the exact date when you made the transaction to support your refund request.
Reason for Refund: Prepare a clear explanation of why you are requesting a refund, such as dissatisfaction with the service or technical issues.
Proof of Payment: Have your payment confirmation or receipt ready, showing that the payment was processed.
Communication History: If applicable, gather any prior correspondence with Calm regarding your issue or complaint.
Device Information: Include details about the device used to access Calm, as well as the operating system and app version, if relevant.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-7 working days
Google Pay
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Calm
Calm provides a subscription-based service focused on mental wellness, offering users a range of guided meditations, sleep stories, and mindfulness tools. As part of your experience with Calm, there may be specific circumstances under which you could be eligible for a refund. Understanding these scenarios can help clarify your rights as a user and any potential for reimbursement.
Subscription Cancellation: If you choose to cancel your subscription within the designated cancellation period, you may qualify for a refund for the remaining unused portion of your plan.
Trial Period: Users who are within the free trial period and decide to cancel the subscription before being charged may not be billed, ensuring no charges occur.
Service Availability: If the Calm app is temporarily unavailable due to maintenance or technical issues that significantly hinder your access, you might be eligible for a refund for the period of unavailability.
Account Management: Users experiencing difficulties in accessing their accounts due to technical complications may inquire about refund options based on service disruptions.
Pledge to Satisfaction: Calm may consider refund requests from users who feel that the product did not meet their expectations based on the service description, within a reasonable timeframe after initial purchase.
It is important to review Calm's specific policies and reach out to their customer support for tailored assistance regarding your situation and potential eligibility for refunds.
Step-by-Step Process to Request Your Calm Refund Like a Pro
If you purchased through Calm.com:
Visit calm.com and log into your account.
Navigate to the Account Settings by clicking on your profile icon.
Select Billing from the options provided.
Scroll down to find your Subscription Plan and click Manage Subscription.
Look for an option to Request a Refund and click it.
Choose a reason for the refund; mention that the subscription renewed without notice or that the account was unused.
Submit the request and keep an eye on your email for updates.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your Calm subscription and tap on it.
Scroll down and tap Report a Problem.
Select the reason, such as subscription renewed without notice or that the service was not used.
Submit your request for a refund.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) and select Account.
Tap on Order history.
Locate the Calm subscription and select it.
Tap Refund. You may need to select a reason like did not authorize renewal or did not use the service.
Follow the prompts to complete your refund request.
If you purchased through Roku:
Turn on your Roku device and navigate to the Home screen.
Select the Streaming Channels option.
Go to My Channels and locate Calm.
Press the * button on your remote to open the channel options.
Select Manage Subscription.
Choose Request a Refund or Get Help and follow the prompts to initiate your refund.
Indicate the reason; consider noting that the account remained unused.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
If applicable, I have attached the necessary documentation for your review.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
This means you should wait for further updates; no action has been taken yet. Expect processing within 3-5 business days.
Processing
Your refund is currently being reviewed and processed.
Refunds are typically processed within 3-7 business days. Please be patient as this is an important step.
Refunded
Your refund has been successfully issued to your original payment method.
You should see the transaction reflected in your account within 5-10 business days, depending on your bank.
Partially Refunded
Only a portion of the refund was processed, usually due to product constraints or subscription terms.
You will see a partial amount returned, and any questions can be directed to our support team.
Completed
All refund processes have been finalized.
You have received your funds, and your account is up to date without any outstanding issues.
Canceled
Your refund request has been canceled, possibly due to a change of mind or policy.
If you wish to dispute this, please contact customer support for further options.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In navigating their subscription services, users may occasionally encounter situations where a refund is needed. Below are some specific scenarios illustrating how users successfully claimed refunds from Calm:
A user decided to upgrade from a monthly to a yearly subscription but realized within a few days that the commitment was too long for them. They contacted Calm's support team, explained their situation, and requested a refund for the difference in pricing, which was processed promptly.
After joining a guided meditation program, a user found that the recorded sessions did not meet their expectations. They reached out to Calm's customer support, citing their experience and requesting a refund for the one-time course fee. Their request was reviewed and approved, leading to a full refund.
A family member accidentally purchased a subscription on behalf of a user, who had already subscribed using their own account. Upon realizing this, the user contacted Calm to clarify the situation and successfully obtained a refund for the duplicate subscription charge.
A user encountered a temporary service interruption during a crucial meditation session. After reporting the issue to Calm's support team, they expressed their disappointment and requested a refund for the missed session. Calm acknowledged the inconvenience and processed a refund for that specific charge.
The Easiest Way to Get a Calm Refund
If you're frustrated trying to get a refund from Calm—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Calm is a straightforward process, ensuring you stay informed throughout. Here are the best ways to efficiently monitor your refund:
Email Notifications: Calm sends out confirmation emails once a refund is initiated. Check your inbox for messages that detail the refund process and any updates regarding the status.
In-App Notifications: If you're using the Calm app, enable push notifications. You will receive alerts regarding your refund status directly, keeping you updated on any changes.
Account Dashboard: Log in to your Calm account and navigate to the Order History section. Here, you can view all your purchases and their corresponding refund statuses.
Billing Section: For a detailed view, head to the Billing section under your account settings. This provides insights into all transactions, including any funds pending from refunds.
Refund Progress Information: Calm offers detailed updates on the progress of your refund, including the expected timeframe for completion. Look for estimated dates mentioned in your email or app notifications.
Support Options: If you have further questions about your refund status, utilize Calm's customer support options available in the app or website for personalized assistance.
FAQ
If you forgot to cancel your subscription on time, refunds are typically not available according to our policy. However, we encourage you to reach out to our customer support team, as they may be able to assist you with your specific situation.
Refunds from Calm typically process within 5-10 business days, depending on your financial institution's policies. Once initiated, you should receive a notification regarding the status of your refund, and it will reflect in your account as soon as the bank completes the transaction.
If you see a charge but don’t have an active subscription, first, verify if you have any previous subscriptions that might still be active. You can check your account settings or purchase history. If the charge still seems incorrect, please reach out to our customer support team for assistance.
If you are unable to receive a refund directly from Calm, consider reaching out to their customer service team again to clarify your situation. You can also explore the option of escalating your inquiry within Calm's support system for further assistance. Additionally, reviewing your account details may provide insights into any specific terms or conditions that apply to your request.
If Calm refuses to issue a refund, it's advisable to carefully review their refund policy to ensure you meet the necessary criteria. You may also want to contact their support team again for further clarification or to express your concerns. Additionally, double-check your account details to confirm that all relevant information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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